SUMMARY

• Principal Technical Writer/Project Manager/Business Analyst
• Possesses substantial experience in audit processes, business analysis, customer interaction, data security, disaster recovery, editing, fiber optics, finance, information technologies, networking, product life cycles, and project management.
• Holds proficiency in Windows, the Microsoft Suite and Adobe documentation products.
• Creates cohesive documentation, including detailed instructions, plans, schedules, and final documentation sets.
• Writes for a wide technical audience: customers, programmers, end users.
• Interacts effectively with global team members, technical experts, engineers, SMEs, product managers, upper management, customers, and end users.
• Skillfully codes source files to produce information for multiple third - parties and online help.
• Quickly grasps complicated concepts and technologies.
• Practices diligent attention to detail with adherence to schedules, corporate standards, and writing style guides.
• Edits documentation for adhesion to department and technical writing standards.
• Proficiently multitasks and produces superior documentation on time, every time.

TECHNICAL SKILLS

• Archer, Perforce, Documentum, SharePoint, TeamTrack, FrameMaker
• Word, HTML, Interleaf, WordPerfect, XML, XSL
• RoboHelp, WebWorks Publisher, PowerPoint
• Excel, Acrobat Products, Citrix Office Gateway
• CorelDraw, DSR, Fieldglass, Office Communicator
• PowerPoint, Project, Outlook
• RSA VPN, Skype, Verizon Instant Meeting
• Visio, WebEx, Windows

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer

Responsibilities:

• Performed all technical writing for the SCBU unit.
• Edit all documents, focusing on customer requirements and adherence to standards.
• Created Word templates and test plans.
• Established department style guide.
• Developed master glossary.
• Worked with rights management, cryptography, emulation, and content protection.

Confidential

Principal Technical Writer and Business Analyst

Responsibilities:

• Wrote standard operating procedures, disaster recovery documents, test exercise reports, audit responses and employee training plans for a global IT group.
• Managed data security via secure storage site.
• Managed semiannual and annual documentation reviews and updates.
• Advised SMEs on blog creation for the Cloud Platform Services intranet.
• Developed Word templates.

Confidential

Contract Technical Writer

Responsibilities:

• Documented the PWS System Reference Guide for the IRA distribution end user application.
• Wrote detailed program descriptions.

Confidential

Contract Technical Writer

Responsibilities:

• Wrote all ALSCOM technical documents for core functionality, message specification, and market data guides, ensuring consistency and adhesion to industry standards and the corporate style guide.
• Established corporate writing style guide, document templates, numbering, and naming standards.

Confidential

Contract Technical Writer

Responsibilities:

• Wrote all software installation, configuration, and upgrade procedures; technology guides; and audit response documents for consumer loan department.
• Organized secure SharePoint structure.
• Established writing style guide and document templates, numbering systems, and naming standards.
• Developed documentation plans with draft, review, and publication dates.

Confidential

Contract Technical Writer

Responsibilities:

• Wrote disaster recovery documents, software and hardware procedures, technology guides, and web content.
• Developed the secure SharePoint site, maximizing its use and features.
• Established the technical writing style guide, document numbering system, and naming standards.
• Standardized diverse department processes.
• Created Word templates and macros to ensure effortless use by SMEs developing future documents.

Confidential

Contract Technical Writer

Responsibilities:

• Developed standards and procedural documentation for the Operational Support Services department.
• Established documentation plans, templates, and the document numbering system.

Confidential

Contract Technical Writer

Responsibilities:

• Wrote documents for financial securities: settlement notification, security, and XML message specification documents.
• Developed codes of practice; conformance, disaster recovery, quick reference, and user guides; input and output message specifications; wiki contributions; and release notes.
• Held responsibility for international financial transaction software products: Omgeo ALERT, Omgeo Central Trade Manager, Omgeo Connect, Omgeo OASYS, and Omgeo TradeSuite.

Confidential

Principal Technical Writer and Documentation Manager

Responsibilities:

• Wrote documentation plans, release notes, user guides, system setup guides, quick start procedures, graphical user interface guide, command line interface reference documents, and corporate style guide.
• Edited white papers, web content, press releases, and data sheets.
• Managed all technical writing for policy control web services and next generation network products for this corporation and its third-party partners.
• Managed contract personnel.
• Developed FrameMaker templates.