Business Analyst Resume Boston, MA - Hire IT People

SUMMARY:

An experienced technical writer who has successfully tackled documentation and projects for a variety of industries.
As a just - in-time contractor, created clear and concise user manuals, job aids, process documents, online help and web pages according to customer specifications.
Implementation projects included conducting testing on SAP, SailPoint, and Empower for .NET customization while creating user instructions tailored to the employees’ needs.
Enjoys tackling new documentation and with enthusiasm within customer constraints or budget limitations.
Works closely with SMEs in the testing environment as a solo technical writer/learning designer or with a larger /documentation.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, Boston, MA

Responsibilities:

Revamped the bank’s Information Security governance role. Successfully changed an historically deficient rating for tasks assigned to Governance to an acceptable rating by the Internal Audit department.
Successfully implemented two on-going programs: Phishing and Security Awareness. The quarterly internal audit findings were changed from historic deficiencies to acceptable as a result.
Updated the department internal web page using Note++ and JQuery.
Redefined and documented the process for activating, deactivating and tracking access cards for employees, contractors and visitors.

Confidential, Cranston, RI

Technical Writer

Responsibilities:

Provided testing and documentation during the Empower for .NET implementation. This 100% remote project was completed on time for the Home Lending Solutions department.
Collaborated with Empower for .NET software configuration team and used the .NET test environment to create detailed step-by-step instructions. All were developed in MS Word and include step-by-step instructions with SnagIt screenshots for all mortgage, equity and construction loan-processing roles. Used MadCap Flare in the development phase of the project.

Confidential, Marlborough, MA

Learning Designer

Responsibilities:

Participated in a first of its kind programs strictly for the Endoscopy Marketing department. Developed orientation presentations using PowerPoint, Excel, Acrobat and SnagIt.

Confidential, East Providence, RI

Technical Writer

Responsibilities:

Worked closely with the PWC implementation team during SailPoint deployment to the Enterprise Identity Management group. Created documentation and as the SailPoint Identity software was configured and tested.
Developed process documents, user guides and Visio timelines during the project.
Updated and created new intranet pages for easy access to the latest user documentation using Notepad for updating the HTML code.
Worked with the PWC team to develop administrator guides and Oracle reporting job aids.

Confidential

Technical Writer

Responsibilities:

During a three-year project worked closely with the Risk Management group to provide documentation and . Completed extensive screen by screen details for existing legacy system software being widely used. Successfully documented field level access for the job roles within several financial applications.
The Risk Management group developed their own Identity and Access Management dashboard. Created all job aids, user, guides, and videos by myself and one other technical writer.
Used RoboHelp extensively for two years to publish executive dashboard metrics and individual online help for each Identity and Access Management module.
Created a video using Camtasia for one of the dashboard modules.