Technical Writers Resume Profile

Summary

Results-oriented professional communicator with more than twelve years of experience in technical writing and instructional design. Demonstrated ability to rapidly acquire technical knowledge and learn new skills in challenging, fast-paced environments. Innovative problem solver with proven track record of achieving and maintaining high levels of customer satisfaction with published materials.

Software Skills

Adobe FrameMaker, InDesign, RoboHelp, Photoshop, Illustrator, Captivate, and Acrobat Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, and Visio WebWorks Publisher, Cam Studio, Audacity, ThumbsPlus, and more. Familiar with common operating systems including Windows, Mac OS, and Linux.

Work History

Senior Technical Writer

Confidential

Wrote, edited, and published user manuals, release notes, online help, and other technical documentation for a leading manufacturer of telecommunications equipment. Improved customer satisfaction rating for Kentrox documentation from 79 to 90.5 . Managed Technical Publications through a reduction in force from three writers to one writer. Conducted interviews with end users, engineering staff, and other SMEs to gather data for documentation. Reviewed marketing collateral for technical accuracy and adherence to Kentrox and industry style. Created Kentrox's first-ever eLearning courseware.

Courseware Developer

Confidential

Wrote, edited, and developed interactive Web-based training courses covering a wide variety of topics including soft skills, end-user computing topics, and highly technical IT certification topics. Served as Project Leader for teams of 4-10 developers, ensuring all deadlines were met while maintaining course quality. Worked on a pilot team to redesign the MindLeaders courseware user interface to improve usability.

Promotions Coordinator

Confidential

Wrote press releases, feature stories, and advertising copy for a 10,000-member professional society. Assisted with planning and coordination of special events culminating in the Society's Centennial celebration. Responsible for updating portions of the Society's Web site.

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