Professional Profile

Top-notch writer of procedural, instructional and explanatory documentation in Healthcare Financial Banking/Mortgage Telecommunications Federal/State Government Marketing, Manufacturing and Training end-user and training documentation. Extensive experience writing RFPs RTPs sales/service proposals and presentations software development lifecycle documentation, SaaS system documentation system specifications enterprise-wide policies, operational, information security, installation, configuration, disaster recovery, maintenance and network architecture/network security documentation APIs, standard operating and test procedures and processes system and hardware user manuals, training guides, marketing collateral, SOPs and Web site content. Expert level ability to analyze, interpret and translate technical information and to present in a manner conducive to technical and non-technical audiences. Documentation created using text, graphics, file-sharing, workflow screen capture, presentation and help-authoring tools such as Word various versions , FrameMaker, Acrobat, SharePoint, Visio. SnagIt, PowerPoint and Robohelp. Produced instructional design documentation with electronic outputs. Effective instructional designer with experience training system users and training system trainers. Former bylined reporter with advanced interviewing, revision, editing and proofreading skills. Skilled at assignment multi-tasking. Effective output as individual writer or within a team setting. Quick-study at learning new software applications and company-specific products, systems and terminology. Excellent graphics/layout skills. Conducted usability testing to assist software developers.

Career Progression

Confidential

Senior Technical Writer/Business Analyst Contingent

Compliance-based technical writer and requirements gatherer for IT stakeholders Responsible for documenting the development and implementation of software applications or hardware installations to satisfy audit requirements. Duties include coordinating stakeholder efforts to upgrade network and system components to meet/exceed internal and external regulatory standards. Daily interviewing of SMEs. Daily creation of process flows using Visio. Modified and created documentation as needed. Extensive PowerPoint presentation creation and delivery. Dual assignment on Information Technology Compliance and Controls ITCC and Business Continuity Management BCM teams. Responsible as well for documenting disaster recovery processes and procedures.

Confidential

RFP Technical Writer Contractor MATRIX Resources

Responsible for developing Information Technology Requests for Proposals. Duties include extensive writing of RFPs for K-12 education software, services, and instructional technology. Position entails gathering RFP requirements, interviewing stakeholders and internal employees, participating in team meetings, and creating various forms of project management documentation.

Confidential

Sr. Technical Writer Contractor Kelly IT

Application-specific Technical Writer contractor , within Information Technology division responsible for authoring, updating, editing and restructuring software user manuals to enable Accounting, Projects, Service, Branch and Shared Services employees to effectively use ERP and other business/financial applications tools. Writer of enterprise-wide network security documentation. Responsible for working with project team to produce features and function overview documentation, system administration guides, training and procedural documentation with deadlines established by Project Manager. Assigned the development and maintenance of documentation structure, including document repository and Web-based portal links to procedures. Duties include usability testing of software updates, PowerPoint presentations flowcharts and introduction to writing code. Regularly interview Accounting, Project and Service department SMEs to elicit information pertinent to documentation.

Confidential

Sr. Technical Writer/Instructional Designer Contractor Pyramid Consulting

Developed advanced bank and mortgage training courses for new and veteran employees. Responsible for writing and maintaining new/revised training manuals, policies, procedure bulletins, information packages and financial white papers for Channel Link loan, lines and mortgage project. Developed step/action documentation for various bank initiatives. Developed subsequent PowerPoint presentations to provide training overview to managers.

Confidential

Sr. Technical Writer/Team Lead Contractor enGenius Consulting

Sr. Technical Writer responsibilities for this quasi-federal agency include policy and procedure documentation, process flows, service level agreements SLAs , training, end-user and safety/security manuals. Authored disaster recovery, business continuity and Payment Card Industry PCI documentation detailing business data security and payment processing. Documented network architecture components, function and configuration.

Confidential

Technical Writer Contractor

Short-term contract within Office of Resource Management where I edited, updated, cross-referenced, rewrote and consolidated grant proposals based on CDC policy guidelines and procedures. Edited programmatic information regarding basic healthcare surveillance and birth defects. Chronicled laboratory results as a component of the proposals.

Confidential

Technical Writer with Moderate Risk Security Clearance Contractor Base Technologies

Responsible for researching/authoring information for draft or final documentation of Standard Operating Procedures SOPs , Memorandums of Understanding MOUs Service Level Agreements SLAs maintenance and training notifications, policy updates, flowcharts, and technical and operations meeting minutes.

Confidential

Senior Technical Writer Contractor Comforce Technical Staffing

Responsible for creating Production Database Administrator PDBA documentation including user manuals, style guides and administrative reports. Responsible for producing user-assistance usability , documentation and Web-based content. Documented LAN interconnectivity within PDBA group. Designed templates for creating standards, processes, and policies within the PDBA organization. Collaborated with engineers to determine document data mapping rules. Used Visio diagrams to illustrate database updates/modifications.

Confidential

Technical Writer Contractor

Responsible for the development of user-friendly Web content to maximize search engine optimization SEO , rewrite of page titles, meta descriptions and keywords for client's existing Web pages. Authored user manuals on how to maximize search-engine optimization. Detailed steps to assist clients in integrating in-house software systems with automated Web interfaces for accounting and inventory control.

Confidential

Technical Writer III Contractor

Technical Writer/Online Help Developer for the Department of Health and Human Services HHS , National Center for HIV-AIDS, Hepatitis, Sexually-Transmitted Disease and Tuberculosis Prevention NCHHSTP branch of the CDC. Duties included writing, updating, proofreading and editing 508-compliant documentation dealing specifically with the surveillance, incidence, demographics, control and prevention of sexually-transmitted and infectious diseases in domestic and international populations. Provided step-by-step tutorials in conjunction with instructional designers and provided voice-over audio for training videos as needed. Worked with developers to document and provide usability studies for StarLIMS software created computer-based learning programs as standalone training or in conjunction with newly developed software programs. Responsible for creation or new documents as well as modifying, editing and updating previously written documentation.

Confidential

Technical Writer Contractor Allstates Technical Staffing

Produced software development lifestyle documentation that included requirements testing, code review, building and integration for a defense and aerospace contractor. Collaborated with software Quality Assurance personnel to document the system testing in the prototype environment. Participated in Peer Review sessions with a moderator, scribe and reviewers. Provided Computer-Aided Design CAD schematics of wiring for associated hardware components.

Confidential

Technical Writer Contractor Kelly IT

Worked as part of the health insurance Enrollment and Billing Documentation team to design, layout and format new job aids for nationwide distribution and utilization. Interacted daily with SMEs with various levels of health insurance expertise to ascertain system challenges. Analyzed historical documentation to incorporate regulatory and professional updates. Provided workflow diagrams and print screen workbooks to facilitate training.

Confidential

Technical Writer/Business Systems Support Contractor

Responsible for hardcopy and online documentation of software applications, policies, procedures and processes of Strategic Sourcing Procurement initiatives, and enterprise-wide system and function enhancements. Developed support documentation and diagrams for Web-based sourcing applications, including graphics, page layout and design. Wrote procurement sales proposals to internal clients.

Confidential

Documentation Specialist

Wrote RFPs for products/services associated with Peachtree Street building renovation including electrical, construction cleaning services. Responsible for documenting background, scope, proposal, addendum, etc. Revised, proofed, rewrote and added information to the state's extensive SUCCESS documentation, a voluminous system dealing with TANF rules, regulations and updates during yearlong conversion from former welfare programs. Documented case loads, exception practices, policies and procedures used by state workers to ascertain eligibility of recipients for food stamp, medical and housing initiatives. Reviewed documentation for grammar, punctuation and formatting. Documented new guidelines and eligibility requirements. Managed four junior tech writers whose work I reviewed prior to submission.

Confidential

Technical Writer/Instructional Designer Contractor

Assisted the Project Management team responsible for the conversion of nationwide accounting program in documentation of regulatory banking procedures, merging processes and procedures, changing policies and improved workflows. Wrote user guides and training manuals for end users of combined accounting and banking procedures, including mortgage and other loans. Chronicled financial auditing procedures for a government regulatory agency. Federal meeting minutes .

Confidential

Competitive Analyst/Technical Writer-Editor Contractor

Documented wireless hardware and software applications for all Cingular Wireless products/services and competitor products/services. Interviewed product developers for continuing series on Cingular offerings. Wrote white papers on the impact of churn, the need for build-out of cell towers, the benefits of prepaid and the importance of teen market share. Authored/managed/maintained the content of the Intranet site. Wrote/edited online B2B monthly newsletter for nationwide distribution. Wrote a weekly consumer newsletter for distribution to sales, staff and line audience. Translated the technical functions of newly-introduced products and services into consumer-marketable handouts. Created related marketing copy.