SUMMARY

Technical writer with more than 20 years experience

Document types written:

API Reference, Bug Report, Help System, Installation Note, Policy and Procedure Manual, Protocol Manual, Quick Reference Guide, Reference Manual, Release Note, Requirement, Specification, System Administration Guide, Technical Marketing Guide, Training Manual, Troubleshooting Guide, Tutorial, Use Case, User Manual, White Paper, Wiki

In the following industries:

Semiconductor, Computer Hardware, Software, Medical Imaging and Radiology, Banking, Construction, Government

Toolset:

• Writing apps: FrameMaker, Word, Flare
• Delivery tools: Confluence, DreamWeaver, PowerPoint, RoboHelp,
• Twiki
• Accessory apps Acrobat Pro, Excel, Illustrator, IXgen, SnagIT, Visio
• ECM tools: Documentum, Git, SCM/CVS, SharePoint
• Project tools: Access, Project
• Read languages: Assembler x86, 563xx, MIPS , C
• Coding languages/shells: Python, R
• Related Skills: Data Analysis, HTML/CSS, Information Mapping, PHP,
• SDLC waterfall, agile , SQL, UML
• Foreign Languages: French, German

TECHNICAL WRITING EXPERIENCE

Technical Writer

Confidential

Software documentation for open source projects. Test preparation for ACT, GMAT, GRE, LSAT, PSAT, SAT. Tutoring in Mathematics, English, Writing.

Technical Writer

Confidential

• Project: Planning documentation
• Wrote Reference Manual for Pike's work as owner's representative overseeing construction of silicon wafer fabrication plant.
• Environment: Acrobat, Excel, PowerPoint, Visio, Word
• Sole writer, worked with 15 SMEs, developed documentation from defining scope to final form.

Technical Writer/Translator

Confidential

• Project: Translation, process documentation
• Translated 1200 pages of troubleshooting manuals from German into English.
• Analyzed processes in German and US fabs and re-engineered documentation to reflect differences in processes and manufacturing technologies.
• Created a reference wiki for process engineers.
• Environment: Acrobat, Confluence, Twiki, Word
• Sole writer, worked with about 30 SMEs both in Germany and the US. Translated documentation and developed new documentation from planning to publication paper, wiki .

Technical Writer, Confidential Project: End user documentation

• User Manual for a system that checks and assesses rail and railbed geometry. System involved real-time sampling in remote locations, large-scale data transfer, and complex spatial analysis.
• Environment: FrameMaker
• Sole writer, worked with 10 SMEs.

Technical Writer

Confidential

• Project: End user documentation
• Wrote User Manual, procedures, and training material for sales representative contact management software.
• Environment: Word
• Sole writer, worked with management, developers, and users.
• Analyzed business procedures, including data validation.
• Interviewed sales representatives, data entry clerks, and developers.

Technical Writer 2

Confidential

• Project: End user documentation
• Wrote Help system, Installation Guide, and Release Notes for LiteSpeed, a database backup and recovery tool.
• Environment: FrameMaker, RoboHelp
• Sole writer, worked with management, sales and about 15 developers. Created and resolved bug reports.

Senior Technical Writer

Confidential

• Project: Technical user and support documentation
• Wrote Administration Guide for IP telephony application and SDK documents for IP telephony toolkit.
• Maintained Command Line Reference for Phone Proxy application.
• Developed training materials for telephony app toolkit. Created and resolved bug reports.
• Environment: FrameMaker, IXgen, Visio, Acrobat
• Sole writer in a 10 person development group.

Translator

Confidential

• Project: Training documentation
• Translated semiconductor manufacturing training from German.
• Environment: FrameMaker
• Solo writer.

Senior Technical Writer

Confidential

• Project: Technical user and reference documentation
• Wrote assembler, linker, assembler utilities, and C/C compiler user's manuals for a DSP design company.
• Environment: Word, Excel, Acrobat
• One of two writers, worked with 10 developers and engineers.
• Re-engineered command-line tool documentation set.
• Read code.
• Managed project schedules.

Technical Writer/Editor

Confidential

• Project: Technical user and reference documentation
• Maintained Design Reference Manual, Physical Data Sheet, and other documents for Blackberry's microprocessor.
• Maintained specification used by engineers as chip bug-tracking record.
• Wrote Flash Memory Programmer's Manual.
• Environment: Acrobat, Excel, PowerPoint, Word
• One of three writers, worked with 10 engineers and developers.
• Handled overflow work in writing group.

Technical Writer

Confidential

• Project: End user documentation
• Wrote User Guide for Data Profiler, a data quality tool, including an introduction to scripting data queries.
• Environment: Acrobat, FrameMaker, RoboHelp
• Sole writer on project, interviewed and worked with about 20 application and interface developers, QA engineers, and marketers.
• Developed documentation scope, requirements, design, and schedule.
• Created and resolved bug reports.
• Developed hardcopy and help versions in parallel with product development.

Technical Writer

Confidential

• Project: Process documentation
• Analyzed and documented business procedures for Sarbanes-Oxley documentation, including developing flowcharts.
• Environment: FrameMaker, Visio
• Sole writer, worked with about 10 business analysts.

Technical Writer

Confidential

• Project: Technical user and reference documentation
• Wrote Hardware Reference Manuals and Software Designer Reference Manuals for MIPS32-compatible microprocessors and matrix co-processors.
• Revised processor specification.
• Environment: Acrobat, FrameMaker, PowerPoint, Visio
• One of two writers, sole writer on project.
• Designed and managed review cycles with more than 20 technical reviewers.
• Interviewed hardware designers and software developers.
• Edited other writer's work.

Technical Writer

Confidential

• Project: Technical user, reference, marketing documentation
• Wrote complete documentation set, including User Guides and API References for a line of EDA tools used for physical design, functional verification, synthesis, and timing verification of system-on-chip microprocessors.
• Environment: FrameMaker, Word
• Sole writer, worked with 6 developers, 8 users, and management.
• Defined scope and requirements for documentation.
• Developed templates, style guidelines, and edit cycle requirements for technical manuals, white papers, and marketing documents.
• Collaborated on interface design. Wrote white papers.

Traine

Confidential

• Project: Training documentation and training
• Designed training plan, defined content of course, and developed training material. Trained first-level help-desk staff on new call management and answer database.
• Environment: Word
• Sole course developer and trainer. Trained over 50 call center staff.

Technical Writer

Confidential

• Project: Technical user documentation
• Wrote specification for merchant site engine. Developed requirements and defined use cases.
• Environment: FrameMaker, Word
• Sole writer, worked with about 15 marketers and software designers.
• Developed requirements.

Technical Editor/Writer

Confidential

• Project: Technical editing
• Edited Ph. D. dissertation in Computer Science. Edited ATIS manual, co-wrote OmniTerm TN5250 Thin Client manual for NLynx.
• Environment: Word
• Sole editor, one of two writers.

Technical Writer

Confidential

• Project: Technical user and reference documentation
• Wrote technical data sheets, instruction set and chip reference manuals, and white papers for x86-compatible microprocessors.
• Environment: FrameMaker
• One of three writers, worked with about 20 hardware designers and QA engineers. Read assembly and C code. Defined scope, content and wrote EMI Design Considerations white paper.