SUMMARY Experienced internet developer/technical writer/graphics in print-bound and online formats with broader business background as a developer and business analyst in the financial, telecommunications, insurance and Supply Chain industries. Documentation areas of concentration include Change Management, IT Systems, IT Security, and Sarbanes-Oxley.

SOFTWARE MS Windows, MS Office Suite MS Excel, MS Access, MS Word, VISIO, MS Access, MS PowerPoint , VBA, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Adobe PageMaker, Adobe FrameMaker, Adobe InDesign, QuarkXPress, JavaScript, Quadralay Web Works, ASP Active Server Pages , HTML, XML, SQL, Homesite, Microsoft Visual Source Safe, TOAD, Documentum, Livelink, Macromedia Contribute Content Management System , Adobe Dreamweaver, Adobe Fireworks, Adobe Flash, Banner Development, Graphic Wacom Tablet, Microfocus .Net Express

Previous programming disciplines included IDMS/Adso/ DB2/SQL, SQL Server, ASP and Relational Database Design.

EXPERIENCE

SOFTWARE MS Windows, MS Office Suite, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Adobe PageMaker, Adobe FrameMaker, Adobe InDesign, Adobe Dreamweaver, JavaScript, Quadralay Web Works, HTML, XML, SQL, Homesite, Microsoft Visual Source Safe, TOAD, PERL, PHP, Livelink, Macromedia Contribute Content Management System , Adobe Fireworks, Adobe Flash, Banner Development, Graphic Wacom Tablet, Microfocus .Net Express

Previous programming disciplines included IDMS/Adso/ DB2/SQL, SQL Server, ASP and Relational Database Design.

EXPERIENCE

Confidential

Technical Writer

Business Analyst/Technical Documentation Analyst

• Used Adobe FrameMaker t put together over 47 documents and combine int one for the purpose of having one document that explained application specific procedures, roles and responsibilities, scope and overviews of different departmental functions.
• Included were table of indexes, table of figures, table of contents and a list of tables. Everything was converted t a single book. The same featured document was done in MS Word. The documentation was provided with table of indexes, table of contents and a list of tables. Visi and Excel modules were als included.
• Remote Access Instructions a manual t acquaint the user with the RSA Token and provide access t a Citrix Application function.
• Created Cisc EX90 User Guide for users wh are unfamiliar with the system. This was an in-depth manual that explained all aspects of using the system.
• Avaya Voice Mail This was a system that explained t users in a plain and simple way what the Avaya System was and how t use it.
• Other systems were created and documented according t specifications and management review.
• Environment: MS Word, Adobe FrameMaker, Adobe InDesign, MS Visio, MS Windows 7, Adobe Illustrator, Adobe Photoshop
• Confidential
• Tech Writer/Web

Business Analyst/Technical Communicator

Technical Communicator/Business Analyst

• Using MS Word and Adobe FrameMaker, several manuals were created and maintained for Human Resources department. Word documents were converted and created for Adobe FrameMaker documents and updated t reflect latest changes
• Created several Adobe PDF documents that served as on-line forms for user input. Each form was designed s that input received was formatted, date-validated and pre-edited. Field sizes were completed and verified during user input

SharePoint Administrator: served as gatekeeper for all corporate admissions and provided password activations and levels of access for clients.

Version Control maintained specific versions for modules and programs

Environment: MS Word, Adobe Acrobat, Adobe FrameMaker, Windows 7, Adobe InDesign, MS Visio, SharePoint

Confidential

Technical Writer/Analyst

Business Analyst/Documentationalist

Technical Writing/Analysis/Graphics

• Performed as an individual analyst and team member in the transference of production modules from SharePoint t Confluence
• Worked in Supply Chain where documentation was provided on Oracle errors and their possible solutions for user community
• Created On-line User Guides detailing Multi-Enterprise demands and Demand Sensing Analytics t support Historical Sales, Current Orders and Shipping and Location data
• Provided documentation for company's inventory tracking and prediction forecasting model
• Used InfoMapping t organize attachments, blogs and webshare content from Project Locker t Confluence CMS
• Used QlikView t perform analysis of demand forecasting and available inventory from an Excel spreadsheet
• Provided a User Guide for a timesheet function Replicon showing how t enter timesheet information in more than one browser. The timesheet itself was in tw different phases:
• Administration for administrators entering hours. This could be for themselves or for regular employees.
• User for regular employees. A limited version for employees.

Environment: MS Word, Adobe Acrobat, Adobe FrameMaker, Windows 7, Adobe InDesign, MS Visio, SharePoint, Confluence, QlikView, Supply Chain Mgmt

Confidential

Manual/User Guide Creation

Technical Writing/Graphics

• Created policies and procedures manual for Life and Disability departments within a National Benefits Insurance Fund
• Generated templates and style sheets for use by claims analysts, claims examiners and supervisors in daily tasks
• Provided direction t clerks, analysts and claims personnel for choice of document styles and forms
• Created maintenance for several HTML pages that were used for company's international website
• Created and maintained large MS VISI charts that outlined and linked t modules that were in turn created in Adobe DreamWeaver

Environment: MS Word, Adobe Acrobat, Adobe Fireworks, Adobe PhotoShop, Windows XP, Adobe InDesign, Adobe Illustrator, MS Visio, Adobe Dreamweaver

Confidential

Tech Writer/Web/Graphics Specialist

Business Analyst/Technical Writer

Manual/User Guide Creation

Technical Writing/Graphics

• Designed and created user manuals for dual carbon/smoke detector units
• Worked with design and electrical engineers t gather specifications and graphic schematics for user guide and manual placement
• Used Adobe Illustrator and Adobe Photoshop in conjunction with Adobe InDesign t illustrate electronic/electrical components for various versions of user manuals
• Coordinated meetings and technical reviews using Adobe Acrobat for PDF based manual assessments
• Established documentation in MS Word for users on how t best enter hours on a Replicon time sheet. There were tw different user views Administrative and User which covered specific topics as Browser Issues, Adding and Managing Tasks and Project Structures

Environment: MS Word, Adobe Acrobat, Adobe Fireworks, Adobe PhotoShop, Macintosh OS 10.2.x, Adobe InDesign, Adobe Illustrator, MS Visio

Confidential

Tech Writer/Web/Graphics Specialist

Content Writer and Graphics Creation

Technical Writing/Web Graphics

• Designed email mailers and promotional pages for marketing t client's customers base
• Used Adobe PhotoShop t manipulate photographic images for company's catalog and mass mailing campaigns
• Created HTML Landing Pages from graphics produced in Adobe Fireworks and Adobe Illustrator. Page optimization were kept t a standard size t aid in quick loading within target browsers
• Final email HTML was developed in Dreamweaver and tested across relevant browsers

Environment: MS Word, MS Excel, Adobe Acrobat, Adobe Fireworks, HTML, Adobe PhotoShop, Adobe Dreamweaver

Confidential

Sr. Technical Writer

Technical Writer/Graphics

Technical Writing

• Designed and created corporate marketing user manual/instruction guide for in-house developed system.
• Worked closely with IT managers and system developers t effectively gather and analyze requirements and business rules.
• Independently created application diagrams, process/system flows and screen shots of various user interfaces

Environment: MS Word, MS Excel, Adobe Acrobat, Macromedia Fireworks, HTML, Adobe PhotoShop, Visio, Adobe InDesign

Confidential

Web Design/Web Development/Graphic and Content Development

Web Developer/Technical Writer/Graphics

Web and Technical Writing

• Designed and created entire web site from concept t production for a municipal client using Macromedia Dreamweaver, CSSII, Adobe PhotoShop, Adobe Illustrator CS
• Provided all photography and graphic content which were edited, sized and optimized using the Adobe and Macromedia suite of products.
• Created all animation and accompanying text using JavaScript and DHTML.
• Used Cascading Style Sheets CSSII t provide a uniformity and flexibility of design.
• Interfaced with city management and Human Resources for coordination of requests from various departments and site design changes.
• Provided user manuals and online instruction sets for downloading various municipal forms and applications for users in both Netscape and Internet Explorer.
• Banner Development: Created many standard sized banners in both animated gifs and Flash.
• Use Cases and UML methodology used t document web site scenarios and project requirements.
• Visi diagram flowcharts used t show web site navigation and links.

Environment: MS Word, MS Excel, Macromedia Dreamweaver MX 2004, Adobe Acrobat, Adobe Illustrator CS, Macromedia Fireworks, HTML, Adobe PhotoShop, UML, Use Cases, Visio, Adobe InDesign

Confidential

Sr. Technical Writer/Online Help Authoring

Business Analyst/Technical Writer/Graphics

Financial

• Created a series of user online Help HTML and MS Word documents for a multinational financial corporation. These applications were used by Human Resources and corporate management t conduct day-to-day employee management and application tracking.
• Conducted user interviews and business analysis in order t determine the most effective way t construct the various help systems and tailor these sections t the appropriate departments.
• Created illustrations and graphical components that were integrated int the design and output of both the single-sourced print documentation and the HTML based help application.
• Interfaced with the IT technical team, department management and users of Human Resources in order t integrate the requirements and specific target objectives for the resulting application.
• Visi diagrams used as an analytical tool for business and system function analysis.

Environment: MS Word, MS Excel, MS PowerPoint, Adobe Acrobat, Adobe Illustrator, Macromedia Fireworks, Macromedia Dreamweaver MX 2004, HTML, Quadralay WebWorks, Windows 2000, Visio

Confidential

Sr. Technical Writer

Business Analyst/Technical Writer/Graphics

IT Security

• Produced High-level Illustrated documents and PowerPoint presentations t document and illustrate server security issues and host intrusion attempts. Worked with both internal and external computer security forensic teams t identify and document various server threats and hacking activities
• Created and consolidated many large MS Excel spreadsheets int MS Access databases and forms t produce management level reports and statistical data. Spreadsheets were dynamically linked using OLE with MS PowerPoint
• Constructed several white papers outlining various security and remediation issues using MS Word, Adobe Illustrator, MS Visi and HTML.
• Created compiled versions of online help files that were distributed t various IT departments and government agencies

Environment: MS Word, MS Excel, MS PowerPoint, Adobe Acrobat, HTML, MS VISIO, Quadralay WebWorks, Windows XP, MS Access

Confidential

Sr. Technical Writer

Business Analyst/Technical Writer

• Provide documentation necessary for compliance under section 404 of Sarbanes-Oxley Internal Controls legislation.
• Conducted information gathering meetings with end users, managers and field personnel t attain necessary input for finished documents and help identify input for each process
• Network and System Flow - diagrams using Visio, MS Word, MS Excel, Adobe Acrobat t graphically depict each system and their respective interactivity
• IT Development Standard Operating Procedures - Document created totally from scratch t include Data Center Manual of Operations, Change Management procedures, Backup and Restoration guide and Standard Development Life Cycle SDLC practices. Used UML methodology t develop SDLC document practices.
• HR Corporate Gathering information and documenting how HR XE procedures that initiate all actions on personnel accounts for new hires and terminations
• MIS User Security Detailed narration t explain each internal process and how it correlates t the current system including Gaps and Issues encountered
• MIS Financials Security Producing detailed documentation relating how corporate financials and MIS are securely processed
• IT Security Security Procedures, Data Categories, Customer Profiles and Customer Account Security, Securing Confidential Data
• Produced specialized documents for:
• Developed interactive user manuals using MS Office Suite, Visio, Adobe Illustrator, Adobe Acrobat.

Environment: MS Word, SQL Server, Linux, Windows NT, Adobe Acrobat, HTML, MS Excel, VISIO, Dreamweaver, XML, UML

Confidential

Sr. Technical Writer

Technical Writer/Web and Online Help Developer

• Created necessary documentation t help a large corporation achieve internal control compliance under section 404 of Sarbanes-Oxley legislation.
• Produced specialized documents for:
• Risk Control analysis Risk and Control Matrices t document mitigating control factors for each internal control process
• Control Procedures Producing Control Narratives t document necessary procedures for each risk component
• Process Narrative documentation Detailed narration t explain each internal process and how it correlates t the current system including Gaps and Issues encountered
• Process Flow diagrams using Visio, MS Word, MS Excel, Adobe Acrobat and Livelink t display graphic depiction of the potentially affected system
• Conducted information gathering meetings with end users, managers and field personnel t attain necessary input for finished documents and help identify input for each process
• Developed online Help Authoring systems user manuals using MS Office suite, Visio, Macromedia Fireworks, Adobe Illustrator, Quadralay WebWorks
• Produced product release notes, Installation Guides, User Guides and associated technical articles using Documentum, MS Word, Macromedia Fireworks and Adobe Acrobat.
• Created white papers on industry related business continuity issues specifically: 21 CFR Part 11, Sarbanes-Oxley and HIPAA.

Environment: MS Word, SQL Server, Adobe Acrobat, HTML, MS Excel, VISIO, Dreamweaver, WebWorks, Documentum, XML, Macromedia Fireworks, Visual SourceSafe, Livelink