Technical Writers Resume Profile

TECHNICAL WRITER / DOCUMENTATION SPECIALIST

TECHNICAL

SKILLS:

Operating Systems: DOS, All MS Windows Environments.
Applications: Microsoft Office Professional Suite, SharePoint, OutLook, WordPerfect Suite, Visio, ACT , Novell GroupWise, Adobe, Lotus, RoboHelp, SnagIT, WebEx, QuickBooks, Various Graphics, OCR Specialized Applications.
Additional Skills: Application/Systems Trainer, Software Technical Writer, Documentation Specialist, Website Administration, Hardware Installation, QA/Testing Support, Internet, VPN, LAN, WAN, TCP/IP Security, Software Development, Testing, Installation Support, Bookkeeping, Medical Transcription.

SOFT SKILLS:

Effective communicator.
Excellent team player or independent contributor.
Self-motivated and efficient problem solver.
Organized, detail oriented big-picture logical thinker who can also drill down to fine detail.
Advanced ability to grasp, synthesize and organize complex technical information and transform into simple language.

WORK EXPERIENCE:

Confidential

Technical Writer/End User S Technical Project Manager

Author billing conversion documentation including business requirements documents, standard operation procedures, policies, standards and work instructions.
Author end-user portal content and training materials.
Develop and manage document input/review/approval and update cycle.
Manager portal library for document storage/retrieval.

Confidential

Technical Writer/Documentation Specialist

Author / edit policies, procedures, work instructions and training materials for asset tracking, expense management and billing processes, using corporate approved customized templates.
Edit and standardize material prepared by other authors.
Work with SME's to develop and manage input/review/approval and update cycle.
Manage portal library for document storage/retrieval.

Confidential

Technical Writer - Medicaid/Medicare Processing Software

Insuring 508 compliance, edit existing system documentation and create new User Manual for a web application from web prototypes, CICS screens, and requirements documentation, for expeditious release.
Capture screen prints from prototype and follow pre-defined formats of user guides.
Collaborate with Business Analysts, fellow team members and technical staff to define field descriptions and screen navigation.
Work with outside entities /clients that required quick turn-around.

Confidential

Technical Writer Medical Claims Processing Software

Working in an Agile environment, author / edit customer-facing documentation on new medical claims processing application's web-based features.
Move existing documentation to updated templates to meet corporate standards.
Update web help documentation to comply with corporate customer documentation standards.

Confidential

Technical Writer / QA Analyst

Author / edit change and enhancement to eMedNY subsystems end-user manuals, develop Quick-Reference Guides, end-user Training Materials, review Project Design Documents and Billing Guidelines, as well as quality control for Technical Design Documentation.
Develop Curriculum and execute end-user Training Programs for NYS DOH and WMS employees.

Confidential

Systems Specialist Trainer

Travel NY statewide training OTDA system operators on Fingerprint Recognition Technology products and services.
Produce reports and evaluations
Author / edit all additions or changes to training curriculum and materials.

Confidential

Technical Writer/Documentation Specialist

Author / edit change and enhancement documentation for end-user help system for specialized web-based application.

Confidential

I.T. Director/CTO, Systems Administrator, Software Specialist / Application Trainer

Technical support and training for specialized software application with a 2000-user client base, located throughout NYS and Long Island.
Supervise entire operation for Software Development and Production.
On-site implementation, installation and troubleshooting
LAN Administrator for Novell Network
Administrator for GroupWise interoffice e-mail system
Windows 2000 Server Network Administrator including support for all company hardware/software
Company web site administration and support
Forms coding and QA
Develop and implement classroom and on-site training courses
Develop written training course materials and on-board end-user help system
Technical writing and systems documentation

Confidential

Department Manager Trainer