Technical Writer Resume

SUMMARY

Seasoned contractor focused on Technical and Instructional Writing; trained in structured writing. Also skilled in Web Content Management, Proofreading, Copy Editing, and Marketing Writing.
Familiar with variety of content management systems, some proprietary.
Comfortable with technical (including medical) jargon and foreign languages.
Adaptable to diverse industries and cultures.
Familiar with standard proofreading marks.

TECHNICAL SKILLS

MS Office, Adobe Acrobat
SharePoint, Drupal 7 and 8, LifeRay, Sitecore, AEM/Day CQ
Documentum; also HTML/CSS and SGML.
Photoshop, Camtasia.
MS Catalog Manager (Commerce Server 2007)
DocuTools 6.0, JIRA, Basecamp, Mac O/S, Windows O/S. hybris, Audition, Illustrator, Freehand, Scene7, markdown language.

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer

Responsibilities:

Edited and wrote manuals, quizzes, and scripts for computer - based training in electronic medical record software, which required close collaboration with trainers, product managers, and software developers.
Created customer-facing presentations for local executive team.
Redesigned company templates in Word and PowerPoint per branding guidelines.
Web-optimized screenshots and other images in SnagIt Editor and Photoshop.
Kept webpages and other web content updated and correctly tagged in a Drupal 7 - based CMS.
Used Confluence as an information repository from which to gather details for a quick reference guide.

Confidential

Technical and Marketing Writer

Responsibilities:

Wrote and edited SEO-compliant webpage headers and product descriptions, as well as subheaders and blurbs for dozens of case studies, videos, and other marketing collateral.
Web-optimized screenshots, icons, and other images in Photoshop.
Created and updated webpages in a Drupal 8 - based CMS.

Confidential

Technical Editor

Responsibilities:

Rewrote and edited content for AutoAnswers and FireAnswers, intranet sites providing instruction and reference for underwriters, agents, and CSRs, in accordance with the AP Stylebook and various in-house Confidential style guides.
Collaborated with a nationwide team of editors, business analysts, subject matter experts, and others via Skype and email, ensuring that all edits preserved the legal and technical accuracy of content.
Adhered to strict SharePoint versioning and Word change-tracking guidelines in compliance with federal regulations governing the insurance industry.
Contributed several helpful worksheets that minimized time and keystrokes in completing tasks.
Provided suggestions to divisional Style Sheet Committee, in the interest of keeping AutoAnswers’ and FireAnswers’ go-to style reference source up to date and helpful.

Confidential

QC Proofreader

Responsibilities:

Authored new and reauthored existing web content pages, including for mobile, in Adobe Experience Manager.
Created and maintained wiki pages of documentation.
At Bose, edited the team wiki, which was in Confluence.

Confidential

Web Content Editor & Technical Writer

Responsibilities:

Created two intranet sites, one in SharePoint and one in LifeRay, for the Lab Solutions business unit.
Wrote intranet articles from details provided by content owners.
Copy edited incoming content for correctness, currency, and consistency.
Met and planned with content owners to assess and meet their needs; proactively reached out for additional material.
Built out intranet site and its subsites in SharePoint; later built out newer intranet site in LifeRay. Partnered with IT specialists in the U.S. and Germany to understand and work within LifeRay’s possibilities and constraints.
Trained co-worker at remote site in the use of LifeRay.
Optimized images for web readiness using Photoshop.
Prepared website analytics presentations in PowerPoint for management team.

Confidential

Web Content Editor

Responsibilities:

Helped migrate content for dozens of BC web sites within the bc.edu domain from Serena Collage to Adobe Day CQ:
Performed quality assurance on converted sites, checking for conformance to new style sheet; updating hyperlinks; completing metadata; testing for mobile; and checking URLs of images, documents, and video clips. Added value by copy editing as needed.
Acted as point of contact for site owners whose sites were being updated.
Assisted in the complex, script-driven process of converting sites from Collage to CQ.

Confidential

Compliance Documentation Associate

Responsibilities:

Helped consolidate several SOPs on one topic, which required considerable editing and rewriting.
Created flowcharts in Visio.
Created and distributed surveys requesting feedback from participants in training seminars.