SUMMARY:

• 19 years of experience delivering professional quality technical writing, editing, and leading the document development process for Development Operations, Change Management, Design Engineering, Information Security, Compliance, IT, Manufacture Engineering, Manufacturing Science and Technology Assessment, Operations, Resource Planning, Quality Assurance, Human Resources, Finance, and Safety teams.
• 15 years of experience leading subject - matter-experts, stakeholders, and reviewers through the documentation development process workflow of collaboration, discovery, content creation, technical review, and revision to sign-off for release within the predicted cost, time, and quality estimates.
• Continual development and application of the art of working well with others in a positive and collaborative manner.
• Established a consistent work pattern to apply strong attention to detail, flexibility, completing tasks, and setting priorities.

TECHNICAL SKILLS:

• Word, Excel
• Visio Pro
• PowerPoint, Project
• Publisher
• OneNote, and Outlook.
• Confluence
• Jira
• Google Docs
• Bitbucket
• Adobe FrameMaker
• MasterControl
• Sourcetree
• Markdown
• OneDrive
• SharePoint
• CrashPlan
• Maximo
• HTML Editing
• MacDown
• Tortoise SVN
• Slack

PROFESSIONAL EXPERIENCE:

Confidential - Beaverton, OR

Sr. Technical Writer

Responsibilities:

• Created comprehensive Business Guide: Consumer Notifications Platform, Developer Guide: Consumer Notifications Integration, Developer Guide: Consumer Notifications APIs available through the Nike Developer Portal and GitHub repositories for Nike worldwide developers and third-party vendors to integrate with the Nike Digital Engineering, User Services, Consumer Notifications Platform requirements, and APIs. Nike Consumer Notifications Platform provides Nike consumer notifications worldwide to all Nike consumers.
• Created comprehensive and current iOS SDK README, Android SDK README, and Web SDK README documents dat are Solution Delivery Kit procedures available through the Nike Developer Portal GitHub repositories for Nike worldwide developers to interface with Nike iOS, or Android, or Web APIs. Created for Nike Digital Engineering, User Services, Unite Platform.
• Created first-time “Dutch Data Protection Authority (DPA) - Nike Compliance Overview” dat organized and defined the Nike-DPA compliance and privacy objectives, controls, and procedures for Nike Global Privacy and Security and Nike Legal.
• Created first-time “Dutch Data Protection Authority - Nike Operations Overview” dat organized and defined the operational objectives, controls, and procedures for the Nike Digital Engineering group dat stated the operational planning and coordination solutions dat satisfied the first Nike-Dutch Data Protection Authority requirements release for Nike Digital Engineering, User Services.
• Planned and led an Agile documentation development process workflow of collaboration, discovery, content creation, technical review, and revision to sign-off for release within the predicted cost, time, and quality estimates.
• Planned and led email and Slack discussions and face-to-face discussion meetings with stakeholders and subject-matter-experts to gather and verify document procedure content.
• Responsible for researching and analyzing information to discover and validate the required up-to-date contents.
• Evaluated and recommended changes to document content to align with Development Operations, Privacy and Security, and Legal best practices.
• Wrote and edited contents and tracked and controlled document revisions.
• Created a standardized documentation style for each document type.
• Implemented advanced knowledge of Mac, Microsoft Office for Mac, Markdown, HTML, Confluence, Bitbucket, Sourcetree, and Jira.

Confidential - Portland, OR

Sr. Technical Writer

Responsibilities:

• Planned and led discussion meetings with these department subject-matter-experts to gather required procedure documentation content to guide operational planning and coordination of the resources to deploy a major release within the predicted cost, time and quality estimates.
• Responsible for analyzing the procedure information and then creating the required documents and Visio process mapping with validated current procedure contents for each department.
• Coordinated documentation development through Confluence team sites and Google Docs team sites. Led the research and writing of the following documents for these Tripwire teams:
• Development Operations: DevOps Customer Onboarding Visio swimlane diagram, DevOps Customer Onboarding Gantt chart, DevOps Customer Onboarding User Guide procedures, and Development Operations Architecture Visio Diagram.
• Project Manager: Customer Onboarding Management Visio swimlane diagram and Customer Onboarding Management Gantt chart to guide operational planning and coordination of the resources to deploy a major release within the predicted cost, time and quality estimates.
• Information Security and IT Compliance: SOC2 - IT Compliance Control Matrix, SOC2 - IT Controls Narratives, and SOC2 - InfoSec Compliance Control Matrix.

Confidential - Hillsboro, OR

Sr. Technical Writer

Responsibilities:

• Created for Confidential, Inc. its first Business Process Instructions, Work Instructions, and process mapping flowcharts for the SAP Planning and Scheduling Site Resources team dat satisfied audit findings and provided new members of their group with accurate and authentic operational procedures.
• Also, created the first Technical Assessment Work Instruction Guidelines for the Manufacturing Science and Technology Team - Technical Assessors dat informed them of the procedures and guided them on how to conduct and release accurate manufacturing discrepancy assessments.
• Planned and led an Agile documentation development process workflow from inception to release to guide operational planning and coordination of the resources to deploy a major release within the predicted cost, time and quality estimates.
• Planned and led discussion meetings with subject-matter-experts to gather procedure document content.
• Wrote and edited contents and tracked and controlled document revisions according to established guidelines.
• Responsible for researching and analyzing information and creating the process mapping to discover and validate the required current procedure contents.
• Created a standardized documentation style for each company document type.
• Evaluated and recommended changes to document content, style, and organization of released documents.
• Proactively served as a resource for technical editing and style issues.
• Implemented advanced knowledge of Microsoft Word, Visio 2010, and Google Docs team site.

Confidential - Milwaukie, OR

Sr. Technical Writer

Responsibilities:

• Created for Confidential the Business Process Instructions, Manufacturing Work Instruction Procedures, and Engineering Process Specifications and process mapping flowcharts for multi-million-dollar projects for customers such as Schlumberger, Pratt & Whitney, Boeing, Embraer, and Sikorsky, to name a few.
• Planned and led an Agile documentation development process workflow of collaboration, discovery, content creation, technical review, and revision to sign-off for release within the predicted cost, time, and quality estimates
• Planned and led discovery meetings with Manufacturing Engineers, Quality Engineers, Safety Engineers, and technicians to gather procedure document contents and identify customer specific requirements.
• Wrote and edited contents and tracked and controlled document revisions according to established guidelines to guide operational planning and coordination of the resources to deploy a major release within the predicted cost, time and quality estimates.
• Planned and led discussion meetings with subject matter experts to gather procedure document content.
• Tracked document development status and controlled document revisions according to established company guidelines.
• Created, released, and adhered to a consistent, standardized documentation style for each company document type.
• Evaluated and recommended changes to document content, style, and organization of controlled documents.
• Effectively participated in projects as requested to ensure standardized, consistent, and current project documentation per company standards.
• Proactively served as a resource for technical editing and style issues.
• Implemented advanced knowledge of FrameMaker, Word, Excel, and Visio 2010.

Confidential - Hillsboro, OR

Sr. Technical Writer

Responsibilities:

• Created Confidential ’s first User Guide dat guided its Business Analyst to create or update their banking software operational procedure processes dat defined all aspects of their customer user interface so dat customers could successfully access bank products.
• Wrote and edited contents, tracked and controlled document revisions, while leading an Agile document development process for release on time to a very tight deadline to guide operational planning and coordination of the resources to deploy a major release within the predicted cost, time and quality estimates.
• Completed research to gather functional specifications, procedure specifications, technical writing, and editing, managing the review process and publishing to SharePoint.

Confidential - Hillsboro, OR

Sr. Technical Writer; contractor

Responsibilities:

• Completed case study research analysis and then wrote and edited blog articles dat Intel’s Data Center Manager Services group published online at Data Center Knowledge and Data Center Post.
• Primarily for C-level technology leaders looking for knowledge on how to best use data center power and cooling efficiency technology to meet business objectives.

Confidential - Tigard, OR

Sr. Technical Writer

Responsibilities:

• Authored technical and data flowchart documents identifying the software application programming interface (API) according to project requirements defined by VP of Client Implementation, Mobile Commerce.
• Engaged vital stakeholders and led infrastructure and development engineers to gather functional specifications and procedure specifications identifying the application programming interface (API).
• Implemented an Agile document development process and participated in project meetings to ensure standardized, consistent, and current project procedure documentation to guide operational planning and coordination of the resources to deploy a major release within the predicted cost, time and quality estimates.

Confidential - Beaverton, OR

Sr. Technical Writer

Responsibilities:

• Created for Confidential, Infrastructure Technology Services its first “Technology Services Change Management Process” to comply with SAS70, ITILv3, ISO 27002 Information Technology standards, and IBM corporate policies, instructions, and ITCS104 standards.
• Planned and led the documentation development process workflow of collaboration, discovery, content creation, technical review, and revision to sign-off for release within the predicted cost, time, and quality estimates.
• Led the process and procedure analysis and gathering of functional specifications from the infrastructure engineering teams.
• Responsible for the development of the process mapping and end-user operational procedures for Change Management, Problem Management, Controlled Area Management, and Media Management to guide operational planning and coordination of the resources to deploy a major release within the predicted cost, time and quality estimates.

Confidential . - Hillsboro, OR

Sr. Technical Writer

Responsibilities:

• Conducted process analysis, gathering of functional specifications, technical writing and editing, and SME interviews.
• Planned and led the documentation development process workflow of collaboration, discovery, content creation, technical review, and revision to sign-off for release within the predicted cost, time, and quality estimates.
• Led the business procedure process flowchart modeling and mapping during a worldwide SAP software release to guide operational planning and coordination of the resources to deploy a major release within the predicted cost, time and quality estimates.
• Facilitated daily and weekly meetings with stakeholders and development engineers from North America, South America, Europe, India, China, and Japan.

Confidential - Waterbury CT

Sr. Technical Writer

Responsibilities:

• Led the process analysis and gathering of functional specifications from development and infrastructure teams and directed SME interviews.
• Planned and led the documentation development process workflow of collaboration, discovery, content creation, technical review, and revision to sign-off for release within the predicted cost, time, and quality estimates.
• Led document development process to build Information Security policies and procedures based on ISO 27002 controls.

Confidential - Vancouver, WA

Sr. Technical Writer

Responsibilities:

• Created for Confidential its first “Human Resources User Guide” and “Finance-Payroll User Guide” operational procedures for operating Microsoft Dynamics™ GP system.
• Gathered functional specification and procedure specifications from multiple SMEs.
• Planned and led the documentation development process workflow of collaboration, discovery, content creation, technical review, and revision to sign-off for release within the predicted cost, time, and quality estimates.

Confidential - Portland, OR

Sr. Technical Writer

Responsibilities:

• Instructional Design Editing: conducted technical writing and editing for training workbooks of 1500 PowerPoint slides for coursework presented to the Seattle District Corps of Engineers.
• Managed the document development and review process, printing, and shipping to course sites.

Confidential - Beaverton, OR

Sr. Technical Writer

Responsibilities:

• Created for Confidential . Information Security Dept. their first Information Security controls framework, policies, standards, and operational procedures to comply with regulatory, legal, and privacy requirements. These requirements were defined by ISO 27001 Information Security Management and ISO 27002 Information Technology - Security Techniques standards, Payment Card Industry Data Security Standard (PCI DSS), SOX, HIPAA, and various federal and state privacy laws.
• Led interviews and research meetings with SMEs from Infrastructure, Quality Assurance and Compliance, IT Retail, Digital Commerce IT, and Nike Affiliates.
• Planned and led the documentation development process workflow of collaboration, discovery, content creation, technical review, and revision to sign-off for release within the predicted cost, time, and quality estimates.

Confidential - Hillsboro, OR

Sr. Technical Writer

Responsibilities:

• Conducted gathering of functional specifications and procedure specifications from infrastructure and business SMEs, technical writing, and editing for the release of a Solution Delivery Kit (SDK).
• Led the document development and review process to build the Solution Delivery Kit (SDK) for domestic and international consultants and clients to guide operational planning and coordination of the resources to deploy a major release within the predicted cost, time and quality estimates.
• The SDK consisted of business customer user guides dat included: procedures for server setup and software installation, test case scripts, SMS HP provisioning, and SQL configuration.
• Led the document development and review process to create the following: discovery questionnaires for developing use cases, procedures, qualification guides, use cases, a proof of concept, a statement of work, project proposals, a solution architecture/design template, test plan templates, status reports, project summary, and a whitepaper.
• Led weekly content gathering and review meetings with stakeholders and engineers from North America, Israel, and Europe.

Confidential - Portland, OR

Sr. Technical Writer

Responsibilities:

• Created for Confidential, Information Security Dept. its first Information Security corporate policies and standards based on ISO 27002 Information Technology – Security Techniques standards and Payment Card Industry Data Security Standard (PCI DSS).
• Planned and led process analysis discovery meetings with Information Security engineers and then planned and directed the documentation development process workflow of collaboration, discovery, content creation, technical review, and revision to sign-off for release within the predicted cost, time, and quality estimates.
• Also gathered functional specifications from Change Management SME engineer interviews.
• Wrote and edited for review, and then led the project documentation development management for the release of the Change Management operational procedures to comply with ITIL definitions, corporate style guide, and to guide operational planning and coordination of the resources to deploy a major release within the predicted cost, time and quality estimates.

Confidential – Hillsboro, OR

Sr. Technical Writer; contractor

Responsibilities:

• For Intel Solution Services. Conducted gathering of functional requirements from infrastructure and business SMEs, technical writing and editing, and management of technical documentation development for a Solution Delivery Kit (SDK) for domestic and international software application user guide procedures, peer-to-peer and end-user/customer presentations, IT intellectual property transfer documents, knowledge-based documents, and corporate website content.
• For Intel Human Resources Global Staffing. Conducted gathering of functional specifications, technical writing, and editing, SME interviews, and led the technical documentation development process for software application user guides and knowledge base processes procedures for domestic and international Intel HR managers and support staff.

Confidential – Beaverton, OR

Sr. Technical Writer

Responsibilities:

• Conducted gathering of functional requirements from infrastructure and developer operations team SME interviews for Nike Global Trade IT.
• Led review meetings to develop and create Nike corporate financial data process mapping, functional software requirements, and software design documentation to guide operational planning and coordination of the resources to deploy a major release.
• Planned and led the documentation development process workflow of collaboration, discovery, content creation, technical review, and revision to sign-off for release within the predicted cost, time, and quality estimates.
• This documentation included data mapping of enterprise-wide and worldwide financial systems, proof of concept, user requirements, operational procedures, functional requirements, technical specifications, design specifications, business content modeling flowcharts, business processes, and instructional systems development.

Confidential – Gresham, OR

Technical Writer

Responsibilities:

• Created for the Confidential, Operations Center, Quality Assurance and Testing Department the following: software user guides, instruction manuals, reference guides, job aids, IT test automation framework guide, code writing standards and procedures, software installation/configuration guides, project plan templates, TSL function libraries, project description templates, corporate technical glossary, and IT management methodology and reference guides.
• Planned and led the documentation development process workflow of collaboration, discovery, content creation, technical review, and revision to sign-off for release within the predicted cost, time, and quality estimates.
• Conducted gathering of functional requirements from SME interviews for release of the QA technical documentation for the Testing Development IT Project Manager, Software Engineers, IT System Analysts, and Business Analysts.