SKILL HIGHLIGHTS

• Technical Writing/Editing Requirements Gathering/Analysis
• Project Management Technical/Server/Admin/Help Desk Support
• Software Engineering Marketing/Website Design

SUMMARY

Experienced technical writer, analyst, software developer designing and delivering high quality software and technical documentation including: specifications, requirements, test scripts, security/configuration control procedures, production control processes, user/reference guides, training material, server/user admin procedures, website/online content. Project management expertise tracking all phases of projects, producing essential project metrics. Experienced at providing technical/user help desk support, creative problem solving. Provide customers with problem solutions enabling them to perform their daily tasks successfully.

EXPERIENCE

Confidential

Senior Technical Writer/Instructional Designer for Memphis, TN project Worked as a contract consultant providing training documentation and live training for new pharmaceutical warehouse facility. Scope of work included training new supervisors and associates on all inbound, outbound, and inventory procedures and processes. Work included writing training guides, quick references guides, and presentation materials. Also provided hands on training on warehouse equipment such as RF Scale wrist mount units, scanners, and warehouse online SCALE and FACTS inventory and accounting systems.

Confidential

Technical Writer/Business Analyst Contract Position Team Wiki Author and Editor for Data Architecture Big Data wiki website. Authored and edited web pages for Senior Management, Technical Architects, Solution Architects, Technical and Administrative Managers. Content included advanced analytics tools evaluations, vendor tool evaluations, technology solutions, proof of concept documents, data management best practices, company requirements, administrative and help information, and team project research. Authored and maintained team documents in Rally Dev tool for agile project management.

Accomplishments

Consolidated Existing and New Wiki team websites. Researched existing team websites and documentation to locate out of date/redundant content. Initiated design plan and project schedule to build new team wiki which was launched and advertised to entire corporation. Worked with IT Director to implement hierarchy for new key objectives for website content. Trained team members on use of the Atlassian Confluence Wiki product, the wiki markup language, macros, etc.

Social Media Content Structured and added teams' information and technical content in ATT's internal Social Media tool: Created communities and sub communities, added folders, files, project links.

Agile Project Work Worked in Rally Dev tool to load team's initial structure and content for team's first agile project. Wrote and edited Epics and User stories for team. Trained team members on use of Rally tool.

Technical Presentations - Worked with project manager and team members to provide analysis and content for management presentations and metrics.

Confidential

Currently Consult for Marketing/Website Administration/Technical Support on an as needed basis

Provide part-time consulting/contract work on a part-time as needed basis for statewide auction company providing wholesale auto auctions, government, and lender asset liquidations. Initially hired to develop and lead team focused on growing a client base of auto dealerships, banking, government agencies and individual consignors. Successfully implemented fully online auction system. Responsible for designing and implementing online and print advertisement for company auctions. Configure online auctions which includes for each sale: customizing website, setting up registration and live links, editing and loading photos and descriptions of all auction items, setting up consignors and buyers, configuring tax and payment types, providing technical support to consignors and bidders, invoicing winning bidders, and providing settlement reports to consignors. Collect payments, update invoices, and deliver financial report details and summaries. Developed and managed project plans for new business ventures.

Accomplishments

• Online Auction Implementation and Ongoing Maintenance - Successful implementation of a fully on-line auction system. Set up configurations for all online auctions by customizing website and configuring auction software for each sale.
• Websites and Server Conversion/Admin/Maintenance - Converted existing websites and server to new company websites and our own server. Currently maintain websites and company email accounts which provide cost savings since maintenance by outside company is no longer required.
• Legal Documents - Designed and wrote legal documents for new company LLC including: business plans, system operating procedures SOPs , non-compete agreements, non-disclosure forms, website design documents, and all marketing, advertising and promotional material.
• Market Research and Growth - Provided extensive market research to grow online email subscriber database from 200 to over 3000 subscribers. Completed design and production of first trifold brochure targeting government agencies. Built auction bidder database from scratch zero bidders to almost 3000 current registered bidders.

Confidential

Senior Systems Integrator/Technical Writer

Expert technical writer and team lead for all required software documentation. Test lead and test coordinator for multiple projects. As team documentation expert, worked with subject matter experts to gather requirements, provide expert user analysis, and translated and developed documentation that assisted users in performing their daily job tasks, meeting their required schedules, production deadlines, and company audit requirements. Mentored team members on best practice documents and required project documentation.

Accomplishments

• Best Practice Templates - Team point of contact for all documentation efforts. Implemented best practice templates, trained team on use of templates. This contributed to quicker turnaround in development process and better requirements.
• Change Control Procedures Implemented procedures: test/operational readiness reviews demonstrating to stakeholders/management software was thoroughly tested and requirements met, development team had production process in place to install and support new software.
• Customer/User/Server Support - Monitored technical issues for applications, set up customers in Oracle database, Business Objects servers, and provided technical and user support for all production processes and applications effecting customers.
• Enterprise Data Warehouse EDW SAP Project - Developed EDW requirements and test documents for conversion from legacy platforms to SAP software. Tested and implemented software in new production environment ran diagnostic queries in multiple test environments, provided ongoing project metrics tor team leads and company management throughout implementation period.
• FA-22, F16, C5, and C130 aircraft - Conducted research, analysis, wrote required documentation for Lockheed Martin's many manufacturing/inventory systems supporting aircraft production. Customers included engineers, business managers, executives, shop floor employees, and software developers.
• Software License Compliance Project. Test director/lead for software license inventory manager project. Conducted test meetings, coordinated daily testing, status, software enhancements, remediation. Wrote system test plans, scripts, test cases, system operating instructions, training guides for support staff: software librarians, desktop personnel, computer coordinators, managers, software developers. This software provided legal compliance for network, server and desktop software licenses.
• Test site lead for Simon and Schuster Conversion Project. Project lead for testing/ implementation for royalty, financial, and accounting applications. Trained accountants, managers, support personnel to write test scripts that emulated their job roles to test conversion of mainframe, server, and SAP applications from Pearson Technology platforms to Lockheed Martin platforms.
• Y2K Compliance - Completed all required Y2K enhancements for Attendance Labor Recording System A LR , company system that recorded and tracked labor/attendance for hourly/salaried employees. Essential system was used to bill Department of Defense United States Air Force for work performed in aeronautics plants. Role was developer, programmer, tester, production support. System included information reporting, audit trails, accounting, and payroll information.

Confidential

Senior Systems Analyst/Systems Analyst/Senior Programmer Analyst

Developed application software for large financial institutions which included Barnett Bank, Bank of America, State of Florida Dept. of Revenue, State of Tennessee Dept. of Revenue, University of Kansas Student Loan Dept., Mercantile Bank, Mellon Bank. Designed, programmed, tested, and implemented software using Electronic Data Interchange EDI , National Automated Clearing House Association NACHA , Society for Worldwide Interbank Financial Telecommunication SWIFT and other standard international data formats. Implemented software in Tandem SQL Pathway Requester/Server environment. Provided on-call support for in-house production system and EDI translation software. Wrote software program enhancements for Y2K corporate bank customer requirements for NDC's bankcard system for VISA, MasterCard, and other major credit card company financial transactions.

Accomplishments

• Implemented Large Bank/Financial Applications - Implemented large scale banking software solutions with no customer downtime or financial impacts. Led team effort to develop IT training and document standards.
• 24 x 7 On Call Support - Required quick analysis and problem solution turnaround for required financial windows to move money and process bank transactions.
• Source Control Manager - Implemented source control package for Tandem Mainframe software applications. Managed all source code, coordinated and prepared in-house production installations. Prepared releases, documentation for offsite customers. Worked with outside auditors to ensure source control procedures were legally compliant.
• Telecom Software - Developed operator services software for telecom industry. Clients: Sprint, MCI, AT T, ITT/Metromedia, Telnet. Supported voice pass-through system/audio response menu-based system for healthcare clients, insurance companies, pharmacies, banks.

Software Skills and Professional Training

• Atlassian Confluence Wiki, Rally Dev Agile software and JIRA configuration management software
• Advanced skills Microsoft Office Suite: Word, Excel, Visio, PowerPoint, Project ,
• Experienced Adobe products: Photoshop, Premiere, Dreamweaver, RoboHelp , SAP BW, BI, ABAP , SharePoint, Business Objects, HTML, Word Press, Mercury Quality Center, Oracle database.
• Professional training in Document Design and Research, Online Documentation, Website Design, Advanced Editing, Performance Technology, Instructional Systems Design, Graphics, Rhetoric, Business Writing, Professional Oral Communications, Multimedia, EDI mapping, OUNCE Developer Scanning, Triage, Remediation, Secure Coding
• Expert in Tandem Mainframe SQL Programming, Query Analysis, COBOL, SCOBOL.