Sr. Technical Writer Resume Sunnyvale, CA - Hire IT People

SPECIAL SKILLS:

WORK EXPERIENCE:

Confidential, Sunnyvale, CA

Sr. Technical Writer

Responsibilities:

Responsible for composing, reviewing, editing, and producing written and graphical technical content that is accurate, concise, clear, and complete.
Ensure Corporate documents are properly reviewed and approved per documented procedures
Monitor and maintain Corporate document records to ensure accuracy and consistency in accordance with Corporate quality requirements
Coordinate all administrative functions and surveillance of document handling, uploading reviewing, obsoleting, etc.
Work with all groups interfacing in Corporate Sharepoint to ensure documents are current and consistent with quality requirements and documentation best practice
Create and manage process documentation, policies and training manuals
Develop and maintain documentation procedures

Confidential, San Jose, CA

Sr. Technical Writer

Responsibilities:

Worked with Marketing and Technical Support to document detailed troubleshooting procedures for Field Application Engineers for innovative TV display platform.
Interviewed engineering, QA, technical support personnel at Confidential to systematically understand product, usage, failure modes, configuration issues, error messages.
Documented symptoms of field issues, potential root causes, and troubleshooting techniques in a user guide. Drew diagrams and road maps for potential trouble shooting and recovery.

Confidential, Sunnyvale, CA

Technical Writer

Responsibilities:

Wrote Manufacturing flow and Manufacturing Test process flow documentation for each of the Confidential Digital Transport Network Hardware FRUs (including optical FRUs, digital line side FRUs, client interfaces etc).
Collected information from various Engineering and Manufacturing documents and provided consistent template to document process flows, including process flow diagrams, brief description of manufacturing process at Contract Manufacturer, in - house at Confidential, and various calibration and test processes for each FRU, as well as system level testing. Prior to these documents there was no consistent documentation on these processes.
Worked closely with various product engineers to collect and understand information.
Tools used include Arena, MS-Word Visio.

Confidential, San Jose, CA

Technical Writer

Responsibilities:

Working closely with Compliance engineer, and test labs
Provide an organized infrastructure for clearly documenting the status/progress and results for Homologation, Safety, EMC reports for all Force10 products
Collected information from disparate sources such as engineering documents, lab test results, product specifications, document control systems (Agile), and provided consistent, easy to access structure (Excel)
Provided consistent reports that could be shared with test labs and customers.
Homologation data was provided for many countries (e.g. EU, Russia, USA, Korea, Canada)

Confidential, San Jose, CA

Technical Writer

Responsibilities:

Working closely with Software development engineers and managers to produce external-facing technical publications based on raw internal engineering specifications or design documents. Produced documents such as:
API specifications
User guides for developers and administrators
Performance Tuning Guide for Adobe Live Cycle Configuration Manager
Vertical Scalability for Web servers
Process flows, Error code and corrective action documentation for a family of products in the Live Cycle tool family.
Used MS-Word extensively, experience with Frame Maker, Adobe Acrobat.
Excellent communication and teamwork skills; able to work and obtain information from a wide variety of local and remote sources, engineering, test or technical writing communities.
Very flexible in dealing with deadlines, researching information.
Can-do attitude and delivery on time.

Confidential, Santa Clara, CA

Software Quality Assurance Consultant

Responsibilities:

Black Box testing of next generation of PC laptops and desktops.
Executed black box testing of PC software windows, input/output devices such as mice, printers.
Developed extensive test plans and automated scripts using Silk.
Worked with development teams in Japan and US to reproduce issues and isolate problems.
Developed creative test cases of PC hardware and software architecture.