Content Creator/Technical Writer Resume

SUMMARY:

Resolute and versatile writing professional with a wealth of firsTEMPthand experience leveraging exceptional documentation, business acumen and project management skills, with a high degree of technical noledge for team project enhancement
Investigative, critical thinker with superb time management skills exceeding expectations.
Practiced TEMPeffective communication, interpersonal, negotiation, and collaborative skills with all levels of staff, management, and SMEs. Adept at investigating, building, revising, and researching documentation. Highly capable plain writing author of policy and procedure, quick - start, and users guides. Experience mapping technology products and white papers with hardware specifications.
SOP documentation and conducting complex project documentation and version revision. Familiar with programming languages including Ruby, Python, Bash, Markdown and Wiki Markup. Capable of reading corporate financial statements. Adept at using plain writing for complex concepts.

TECHNICAL SKILLS:

Technical Writing: Copy Editing Media Content Writing Stakeholder Communication Content Creation & Web Design Plain Writing Desktop Publishing Graphics & Design Layouts Testing

Platforms: MS Word 365 MS Excel MS Visio MS Publisher MS SharePoint Windows Linux Canva Trello Asana Pro

Writing: Aid Snagit 2021 GitHub WordPress Madcap Flare 2021 Adobe RoboHelp Adobe FrameMaker Jekyll

Languages: Bash Ruby Markdown Python Wiktext HTML

PROFESSIONAL EXPERIENCE:

Confidential

Content Creator/Technical Writer

Responsibilities:

Write content for blogs, website articles and sales copy.
Propose, outline, and write copy for sales, legal, self-improvement, 508 and healthcare.
Submissions based on a strict timeline and edit necessary revisions.

Confidential, Port St Lucie, Fl

Technical Writer

Responsibilities:

Raised customer satisfaction to 96%.
Developed company driver procedures guide using Adobe Robohalp and MS Publisher
Built business financials using MS Excel, profit & loss, cash flow, and balance sheet.
Formatted Trello for driver logistics, planning, documentation, and communications.

Confidential, Port St Lucie, F L

Ambassador

Responsibilities:

Manage applications of host families with US State Department guidelines ().
Interview and documentary review for AYA project manager, using MS Word.
Developed marketing collateral using WordPress, Canva for design.

Confidential, Port St Lucie, F L

Logistics Planner/Dispatcher

Responsibilities:

Utilize Software tools including JDE and Ortek dispatching drivers, nationwide.
Develop relationships with drivers, field supervisors and stakeholders.
Accurately oversee emergency escalations quickly and efficiently.

Confidential, Worthington, OH

IT Project Manager | Technical Writer

Responsibilities:

Development of marketing collateral per marketing strategist using MS Office products.
Design technical bulletins for teh public using a style guide.
Built phased product deployment guide for established SMB clients.
Utilized MS Excel, QuickBooks, and GitHub for financials with version updates.
Demystify Fortinet unified threat management whitepapers for a deployment guide.
Clear Image MRI, Capital Imaging & Taylor Station MRI: Ground-up hardware, telecom, disaster recovery and technical support solutions.
JSJ Law Offices: Server, network and ISP set-up, security, disaster recovery, hardware/peripheral procurement, and legacy software support.
International Field Studies field station, Andros Island, Bahamas:Comprehensive evaluation and network re-design proposal, including satellite or ISP options, procurement recommendations and continued maintenance plan, considering extreme environmental concerns.

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