SUMMARY

• Lean - agile leader and agile transformation expert with 20+ years’ experience in business, technology, and leading lean-agile teams and organizations.
• Many years’ experience delivering value as a Certified SAFE 5.0 Program Consultant (SPC5), technical and business team member, and leader.
• Lead agile transformations including coaching and training focused on measurement, achieving results, and elevating technical and business agility at team, program, and portfolio levels.
• Accomplished in entrepreneurship, leadership, and delivery roles spanning start-ups, portfolio / program / product / project management, technology development, integrations, and UX design.
• Deep technical expertise in product management and current information technologies. Skilled at fostering relationships, establishing trust, communicating vision, and building consensus throughout the enterprise

TECHNICAL SKILLS

EXPERTISE: Agile Transformation, Agile Implementation, Agile Coaching, Agile Training, Portfolio Management, Program Management, Product Management, Project Leadership, Compliance, Content, User Experience (UX), Customer Experience (CX), Technology Solutions.

AGILE METHODOLOGIES: Agile, Lean, SAFe (Scaled Agile Framework), Scrum, Kanban, DevOps, Extreme Programming (XP), Test-Driven Development (TDD), Behavior Driven Development (BDD), Continuous Integration / Continuous Delivery (CICD), Waterfall, PMP, Six Sigma, Scaling Frameworks, LeSS (Large-Scale Scrum), Scrum at Scale, Nexus, Spotify.

AGILE TOOLS: Adobe Creative Suite, Agilecraft, Align, Confluence, Jama, JIRA, Microsoft Office, Microsoft Project, Portfolio, Rally, VersionOne, Visual Studio DevOps.

INDUSTRIES: High-Tech, Software, Enterprise, Telecom, Non-Profit, Education, Finance, E-commerce, Publishing, Healthcare, Insurance, Government, Defense, Energy, Utilities, Manufacturing, Retail, Information Security, Hospitality.

LANGUAGES: Fluent in Spanish; Intermediate in French, German, Italian.

PROFESSIONAL EXPERIENCE

Confidential, Omaha, NE

Lean-Agile Transformation Consultant / Agile Coach

Responsibilities:

• Coordinated efforts with ATO (Agile Transformation Office) to optimize training, assessments, transformation roadmaps, and coaching.
• Coached and trained at Team, Program, and Portfolio levels.
• Launched first ARTs (Agile Release Trains) and led company through first PI (Program Increment) Planning Event.
• Developed transformation roadmap for and launched Solution Train.
• Continuation of my Strong-Bridge Envision role upon agency’s acquisition in 2019, with expanded portfolio of Fortune 1000 clients.
• As an SPC (Scaled Agile Program Consultant), led transformations, coaching, and training at Team, Program, and Portfolio levels.
• Filled critical roles on-demand: RTE (Release Train Engineer), Scrum Master, etc.

Confidential, Philadelphia, PA

Lean-Agile Transformation Consultant / Agile Coach / Release Train Engineer (RTE)

Responsibilities:

• Performed client assessments to determine needs.
• Based on assessments, developed roadmap for lean-agile transformation.
• Coordinated transformation with C-level executives and key leadership roles.
• Led Essential SAFe transformation, targeting extension to Full Configuration SAFe (Portfolio and Large Solution).
• Launched first ART (Agile Release Train) and led company through its first (3) PIs (Program Increment) Planning Event.
• Served as RTE (Release Train Engineer) for (3) PIs to introduce role and train full-time RTE.
• Performed all work as distributed, remote agile teams starting in late March 2020.
• Conducted internal HCL SAFe training for Atlanta-based, Confidential teams.
• Led SAFe training and certification classes for: Leading SAFe, Product Owner / Product Manager, Scrum Masters, and DevOps.
• Focused on increasing DevOps maturity with training and assessments for 120 resources in multiple classes and interviews.
• Coordinated efforts with CIO to maximize value of training and assessments.
• Supported increased Agile maturity with training and assessment for all members of IT organization.
• Led SAFe DevOps training and certification classes for entire IT org.
• Performed, analyzed, and presented assessments for both DevOps and Agile maturity.
• As an SPC (Scaled Agile Program Consultant), led transformations, coaching, and training at Team, Program, and Portfolio levels.
• Filled critical roles on-demand: RTE (Release Train Engineer), Scrum Master, etc.

Confidential, Bellevue, WA

Enterprise Agile Coach / Scrum Master

Responsibilities:

• Supported Agile Transformation as member of transformation team.
• Served as Enterprise Agile Coach to support launch of program’s ART (Agile Release Train).
• Led program through its first PI (Program Increment) Planning Event and subsequently three total PI Planning Events.
• Acted as a floating Scrum Master to coach and lead Teams by example in a SAFe / Scrum role.
• Served as Enterprise Agile Coach to support launch of program’s ART (Agile Release Train).
• Led program through its first PI (Program Increment) Planning Event.
• Responsible for managing and reporting on a portfolio of projects.
• Led execution and delivery of a high-profile, mobile-first, retail program designed to modernize retail store operations.
• Provided C-level executives and leadership with consolidated program summaries and detailed weekly status views.
• Bridged Waterfall and Agile delivery planning to ensure alignment.
• Managed resources and budgeting for portfolio, programs, projects, and teams.

Director of Product and Agility

Responsibilities:

• Collaborated with executive stakeholders to gain and sustain support and continued action toward agile transformation efforts.
• Introduced SAFe framework to extend the value of agility beyond technical teams to full enterprise.
• Coached product and business teams throughout the enterprise: engineering, implementation, customer support, management.
• Acted as Scrum Master and coached new Scrum teams.
• Introduced, configured, and trained teams on JIRA and Confluence tools to align with new agile practices.
• Shifted priorities of government / defense software product portfolio with new major release vision for flagship SMARTGOV product, as part of long-term exit strategy, leading to increased market valuation and acquisition of product portfolio in 2018.
• Assumed ownership of (6) software products with a primary focus on the company’s flagship product SMARTGOV.
• Collaborated with chief architect to build vision of future AWS architecture and infrastructure.
• Supported organization in transition from traditional waterfall project-management to lean-agile practices.
• Acted as Scrum Master and coach for three teams.
• Coached product teams and management.
• Introduced, configured, and trained teams on JIRA and Confluence tools to align with new agile practices.
• Developed product roadmaps and release schedules for new products.
• Served as key change agent in program designed to modernize software and processes: $33M total budget / $6.5M dev budget.
• Led product management and design of enterprise financial software system processing $500M+ annually in tuition subsidy payments.
• Cultivated start-up approach to foster adoption of agile and UX in an enterprise IT department with no experience in either domain.
• Led collaboration with C-level executives, VPs, senior directors, product owners, SMEs, stakeholders, and external vendors.
• Developed product vision and roadmap entailing four major releases over approximately two years.

Confidential, Mountain View, CA

Senior UX Designer

Responsibilities:

• Worked on Scrum / SAFe teams to integrate UX design in software development processes.
• Led UX for multi-disciplinary team in Confidential User Autantication Group on (6) information-security software products.
• Conducted and produced research, competitive analyses, interviews, personas, use cases, and laboratory usability testing.
• Led transformation moving department user-education focus to a more all-encompassing mission of UX design.
• Coached UX team members to support more efficient agile practices.
• Led process change and tools integration.
• Re-engineered processes to integrate engineering development cycles with UX work.
• Developed new UX style guides and standards.
• Worked on Scrum / SAFe teams to integrate UX design in software development processes.
• Developed, rebranded, and integrated Versign products with Confidential branding and products.
• Owned all technical publishing infrastructure and content development for optical networking products (hardware and software).
• Owned all customer-facing and internal documentation related to optical (fiber-optic) telecommunications products.
• Coordinated between executive management and engineering (dev, QA, hardware, mechanical, and optical engineering).
• Performed product testing on QA hardware and software instances to ensure accuracy of documentation.

Confidential, New York, NY

Senior Business Analyst / Technical Writer

Responsibilities:

• Developed infodev strategy and technical requirements for e-commerce platform of largest photo-video retailer in the United States.
• Served as lead e-commerce technical writer for professional video section of web site.
• Produced other technical marketing collateral: content for scripts, e-mail blasts, flyers, catalogs.
• Provided technical sales support at trade shows and events.
• Developed products for SMS platform operator in partnership with a national media conglomerate (TV, radio, and print).
• Developed and managed text-message marketing campaign for media conglomerate to promote brand and develop revenue.
• Produced print and web collateral to promote campaigns.
• Created technical training materials and conducted training sessions for employees supporting campaigns.
• Founded and managed company offering wholesale and retail telecom services focused on Dominicans and Haitian markets.
• Developed country’s first virtual-number telecom product (Vonage-style VOIP service).
• Developed IT infrastructure; Led software and hardware development of customized telecom platform.

Confidential

Founder

Responsibilities:

• Founded and managed mass-storage VAR operating in Dominican Republic free-trade zone to serve Latin American markets.
• Secured angel investment to fund startup.
• Negotiated exclusive distribution contract with Tier 1 storage manufacturer in the United States.
• Founded and managed boutique technical marketing agency serving Tier-1 tech media publishers and Fortune 1000 IT companies.
• Partial list of publications and clients: Forbes.com, Integrated Communications Design, CMP Media, PennWell Publishing, SmallBizResource.com, ADI POS, Brio Technologies, ISIT, JMR Electronics, NSB Group (formerly STS Systems), Orchid Systems, Vertmarkets.com
• Served as managing editor and analyst for two monthly enterprise-technology trade publications (online and print versions).
• Oversaw six concurrent magazines in production at any given time (3-month delivery window for each of two monthly publications).
• Managed editorial staff and operational finances.