Technical Writer Resume GA - Hire IT People

SUMMARY

Enthusiastic Technical Writer / Content Manager and natural creative eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, GA

Technical Writer

Responsibilities:

documentation for B2B and B2C sales employees.
Responsible for peer review of computer-based training and instructor-led curriculum.
Lead editor of scripts and content.
Extensive use of Microsoft PowerPoint to create Newswires and Job Aids.

Confidential, GA

Contract Technical Writer/Content Manager

Responsibilities:

Solely responsible to document user interface for a new proprietary CRM system Customer
Support Specialists use to service Verizon Hum product users.
Edited training modules with product enhancement information.
Created and edited content for Knowledge Base

Confidential, GA

Contract Knowledge Base Technical Writer

Responsibilities:

Created and edited content for internal KB using Google’s CMS tool, Redwood, and HTML.
Managed SEO improvement project for top 100 KB search terms.
Reported and repaired content bugs identified through Frontline Feedback site.
Assigned to special team to rewrite, simplify and convert over 14,000 documents from
Documentum CMS to Adobe CQ5/Adobe Experience Manager (AEM).
Used custom AEM implementation and templates to create new pages, add components manage digital assets, and organize taxonomy to improve customer experience.
Utilized SharePoint to manage projects and team content.
Translated technical specs and documentation to align with writing guidelines and produce
understandable content for end users.
Worked directly with Marketing, Customer Service and Sales to ensure accurate productpresentation.

Confidential Atlanta, GA

Contract Communications Specialist III

Responsibilities:

Identified content needs, created, updated and edited both technical and marketing content.
Communicated with SMEs and reviewed feedback from customers and agents.
Utilized KANA IQ CMS and worked with taxonomy, metadata and HTML.
Created church publications including Sunday bulletins, Weekly newsletters and teh
Annual Parish Report.
Utilized Microsoft Office Suite - Word, Publisher, Picture Manager and teh Internet.