SUMMARY

• Solution - oriented IT Professional with more than 25 years of experience designing and leading the implementation and integration of high-performance technology solutions to meet challenging business needs.
• Proven success in installing, configuring and re-engineering networks and systems to improve performance reduce costs and minimize downtime.
• Over 15 years’ experience of network administration and support under Windows 2008, 2012 and 2016 environments with Active Directory.
• Specialized techniques for Email, Internet, backup/recovery, security, remote connectivity and anti-virus solutions.
• Strong analytical and troubleshooting skills with demonstrated ability to satisfy users through analysis and problem resolution. Genuine commitment to quality and customer satisfaction.
• Organized, take-charge professional with exceptional follow-through abilities and detail orientation; able to plan and oversee projects from conception to successful conclusions.
• Outstanding communication skills proven by effective interaction with management, vendors, staff, peers and users.

TECHNICAL SKILLS

Certifications: Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), Security +

Hardware: Servers, Desktops, Laptops, Dell, HP/Compaq, IBM, Certified Fiber Optic Cable Installer

Operating Systems: Windows 2008, 2012, 2016 Server, Microsoft Exchange Server 2003-2010 utilizing Active Directory.VMWare ESX/ESXi 5.5 Virtualization, Microsoft Hyper-V Virtualization, Windows 7 & 10, Microsoft Azure

Software: Ivanti/Shavlik server patch management, HP Data Protector, Dell vRanger, Solar Winds Orion, System Center Operations Manager 2016 (SCOM), Dell Desktop Authority and many other applications and utilities., MS Office, Office 365, MS Project, MS Visio, Expert Advisor, Jira, Service Now and FootPrints ticket management systems, Symantec Anti-Virus Corp Edition, McAfee AV, Avamar, RV Tools, vSphere client

PROFESSIONAL EXPERIENCE

Confidential

Technical Support Working

Responsibilities:

• Recording all of the support activities Remedy ITSM.
• Routing calls to the correct teams when necessary for escalations.
• Providing Password Resets.
• Researching problems in the knowledge base within Remedy.
• Verifying user access to make sure they are provisioned correctly.
• Resolving PC Device Quarantined problems to update patches for compliance.
• Working with users to get the Corporate Mobility devices activated..

Confidential

Sr. deployment Engineer

Responsibilities:

• Deploy application code using the Chef tool.
• Repointing application pools utilizing Bay Networks F5 LTM (Local Traffic Manager).
• Looking for deficiencies in processes and procedures to correct and make more productive.
• Using Splunk to troubleshoot application transaction errors.

Confidential

Deployment Engineer

Responsibilities:

• Deploy application code using IBM uDeploy, Anthill and Microsoft Team Foundation Server.
• Repointing DNS and application pools utilizing Bay Networks F5 load balancer.
• Working with developers to create a new SharePoint Team Page for better communication and productivity for my team.
• Performing Readiness for all scheduled releases to ensure all the information is available for successful deployments.

Confidential

Systems Administrator

Responsibilities:

• Monitor client networks with SCOM and other application email alerts
• Trouble shooting and resolving issues with servers as they come up.
• Working with vendors to ensure SLA restoration of service.
• System administration and processing access requests through the Jira ticket request system.
• Monitor client networks with Solar Winds Orion and SCOM
• Trouble shooting issues with servers as they come up.
• Working with vendors to ensure SLA restoration of service.
• Converting physical to virtual migrations with VMware P2V Converter tool and also PlateSpin Migrate.
• Creating and updating documentation for applications and hardware. Always looking to improve and streamline processes.
• Manage servers located in Azure

Systems Engineer

Responsibilities:

• Working with users on escalated incidents with desktops and applications.
• Trouble shooting issues with servers as they come up.
• Preparing for Disaster Recovery testing from one data center to another.
• Patching applications and performing RFC’s.
• Backing up all of the data on the workstations and servers.
• Installing and configuring of the server and Aloha POS software.
• Working with on-site tech to get all of the new hardware installed and configured.
• Performed testing of all of the equipment and POS terminals to ensure functionality.

Confidential

Field Services engineer

Responsibilities:

• Maintaining backup and recovery system with Simpana Commvault 10.
• Support and build all Microsoft 2008 and 2012 file servers with Active Directory.
• Monitoring and supporting Left Hand Networks SAN Storage, hardware and software.
• Working with all the end users on all of their support issues. Providing solutions to their needs.
• Consulting with clients to make sure all of their wants and needs are taken care of in the best possible way.

Confidential

Responsibilities:

• Populate all supporting documentation (Addendum, Blueprint, Database, etc.)
• Working with the Data Centers nationwide to get proper Equipment Placements for rack and stack of physical servers.
• Engaging HP for network infrastructure and assignment of IP addresses.
• Creating and submitting SAN and NAS storage requests.
• Working with Active Directory to get new application Organization Units (OU’s) created.
• Submitting all Access Requests for existing and new servers in the OU’s.
• Staying engaged in the projects from the design/build phase to Final QA of the servers.

Confidential, AZ

Responsibilities:

• Maintaining backup and recovery system with Symantec Backup Exec and Avamar solutions.
• Managing and building virtual servers with VMWare ESX and ESXi 4.0.
• Support and build all Microsoft 2008 and 2003 file servers and Active Directory
• Monitoring and supporting Left Hand Networks SAN Storage, hardware and software.
• Working with all the end users on all of their support issues. Providing solutions to their needs.
• Consulting with clients to make sure all of their wants and needs are taken care of in the best possible way.

Confidential, AZ

Responsibilities:

• Implemented new backup and recovery system with HP MSL Series Tape Library with Symantec Backup Exec.
• Successfully converted MS Hyper-V to VMWare ESX 4.0. P-to-V existing Hyper-V virtual and physical servers.
• Maintain all Microsoft 2008 and 2003 file servers with Active Directory. Building new servers with all HP equipment.
• Working with all the end users on all of their support issues. Providing solutions to their needs.
• Continuous collaboration with Senior Management in researching new technology and ideas for the company.

Confidential

Responsibilities:

• Install, configure and administer LAN/WAN networks, utilizing MS Windows Server 2000/2003, MS Exchange Server 2000, 2003 & 2007 with Active Directory
• Create and implement network security infrastructure, utilizing routers/switches and firewalls.
• Install, configure and administer desktop computers running Windows XP and Vista.
• Rollout and configure new applications and software onto client’s server and desktops.
• Continuous collaboration with Senior Management for researching new technology and ideas for our clients.

Confidential

Responsibilities:

• Install, configure and administer LAN/WAN networks, utilizing MS Windows 2003 server and Active Directory
• Install, configure and administer desktop computers running Windows XP.
• Rollout and configure new applications and software onto client’s server and desktops.
• Continuous collaboration with Senior Management maintaining company website presence.