Technical Support Engineer Resume

SUMMARY

To make use of my skills to achieve goals of a company and a challenging career that gives a scope to enhance my knowledge.
4.4 years of IT Industry experience encompassing a wide range of skill sets, roles and industry verticals.
Proficient in analyzing and translating business requirements to system requirements.
Experience in client support with technical knowledge.

PROFESSIONAL EXPERIENCE

Confidential

Technical Support Engineer

Tools used: MIM, AD Connect, Azure AD.

Responsibilities:

Good Understanding of MIM architecture overview and its components.
Installed and upgraded existing MIM versions
Creating New Management Agents.
Modifying of existing Management Agents based on business requirement.
Deleting of connectors by taking back up of configuration
Modifying Rules/ Mapping as per business requirement.
Customizing scripts and DLLs, codes,
Fixing users sync issues
Editing rules in AD Connect
Creating new Mas in AD Connect
Modifying, deleting Mas in AD Connect
Scheduling tasks in MIM/AD Connect
Monitoring user Sync state.
Basic Powershell scripting
Automating tasks to decrease manual efforts by power shell
Installing and trouble shooting of PCNS in MIM server..
Continues monitoring of scheduled jobs.
Defining Group / users sync in AD Connect with rules.
Mapping of new attributes in MA
Migrating users from one domain to another domain
Performing change tasks.
Cloud only user s creation Azure AD.
Registering applications in cloud.
Enabling MFA for users through conditional access

Confidential

Responsibilities

. Integrated sales force, Azure and able to set up automated user provisioning from Azure to sales force
. Restricted users and groups to have access to sales force via Azure
.Tested on deprovisioning of user from sales force when he was removed on Azure end
.Mapped user attributes via direct mapping from Azure to sales force
.created expressions to map few user attributes from Azure to sales force
. verification of Audit logs and provisioning logs for the activities
Service Desk Engineer - Accenture solutions Pvt Ltd-Bangalore(Apr2019-Feb2020)
Maintained Employee users accounts and access to the compute environment.
Giving the Permission for appropriate user and directories.
Configured and managed user accounts.
Working on Service Requests created by users on AD and Exchange related Issues.
Helping end users with domain and windows logon related issues via Active Directory
Tracking all Incidents and Service requests in Ticketing Tool service now and taking necessary action . and updating within the SLA

Technical Support Engineer

Confidential

Responsibilities:

Providing Technical support with issue resolution via Phone/Email/Chat electronic medium.
Active Directory Domain id creation, modification and deletion.
Office 365 - Generic Mailbox Administration creation, modification and deletion.
Office 365 - New distribution list creation and distribution list modification (Add/Remove users).
Lotus Notes-Administration id creation modification and deletion.
Helping end users with domain and windows logon related issues via Active Directory and updating AD.
Tracking all Incidents and Service requests in Ticketing Tool HPSM and taking necessary action and updating within the SLA.
Understanding the Security Levels and closing the calls on priority basis to achieve 100% SLA.
Providing Remote support to Employees with various locations.
Installing software in user’s computer from server and providing temporary or permanent access to the user as per business requirement.
Checking and providing resolution of major problems related to outlook and other product of Microsoft Office (Outlook, Excel, Access, OneNote etc.) and MS Office 365.
Escalating and Communicating with the dedicated network, server and other resolver team directly to manage and help the user with a speedy resolution and meet the SLA.
Installing Software’s such as MS-Office, Visual studio,etc.
Installation of McAfee Antivirus and Updating.
Configuration of Print devices (Network and Local) on desktops Installing and Configuring Microsoft Outlook and Office 365 client mail box.
Troubleshooting Citrix Receiver and Cisco VPN issues.
Establishing a good working relationship with clients and teams.

Associate Trainee Engineer

Confidential

Responsibilities:

Providing the Technical support for Remote Customers.
Provided software support for around 2000+ desktops & Note book and Tablets with user satisfaction on by keeping the SLA.
Troubleshooting all kind of hardware related issue and network connectivity issues.
Experience in Team management, Overlook weekly and Monthly reports create by SAM(Software Asset Management).
Taking care of desktop compliance like NOT POWER ON, BOOT and BIOS.
Configure and manage Email clients Microsoft Outlook.
Received maximum number of CSAT (Customer Satisfaction).
Responsible for activities relating of the setup of project based Hardware product.
Handling Location vice Hardware related issue and installation.

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