Technical Support Engineer Resume Dallas, TX - Hire IT People

SUMMARY

IT project driven individual wif experience driving business innovation through the emerging and competitive technologies of cloud - based services and machine learning.
Proven record of success in the technology field through cloud service development, implementation and product advocacy.
Versatile individual who works extremely well wif others and utilizes best practices and project management skills in transforming customer’s needs into optimal solutions under timeframes and budgets.
Excellent analytical, communications, presentation, and problem-solving skills.

TECHNICAL SKILLS

PROGRAMMING: JSON, XML, Python 3, Java, Bash Script, PowerShell, Visual Studio IDE, CMD, Unix and Linux CLI, Postman, GitHub

PLATFORMS: Amazon Web Services AWS EC2, IAM, RDS and VPC TCP/IP, DNS, API, ELB configuration, testing, deployment and CloudWatch monitoring Windows Server/Desktop OS, Linux AMI and Ubuntu Server/Desktop OS, Mac OSX, Systems Administration, KibanaSOFTWARE: Office 365, Active Directory, Azure, Access, RDS and NoSQL database, SAP, FileZilla, Service Now, Atlassian Confluence, Jira and Trello

HARDWARE: Cisco switches, routers WLC and access points, Dell and HP servers, Lenovo Desktop/Laptops

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Technical Support Engineer

Responsibilities:

First US based Engineer for the Go Platform
Led testing calls for clients throughout NA and EMEA to verify endpoint connectivity, XML and JSON code review
Collaborated wif Client Managers, Product Owners and Development teams on sprint planning and process improvement initiatives through the AGILE Methodology
Worked wif Business Development to present demos to prospective clients
Configuring and utilizing Kibana for performance monitoring and alerts
Represented company at AWS re:Invent 2019 to determine wat new offerings implement into current cloud infrastructure

Confidential, Mesquite, TX

Systems Administrator - Business Information Solutions

Responsibilities:

Communicated between vendors and design team to ensure scope specifications and deadlines are met. Included server deployment and network infrastructure planning, VoIP setup, WAN/LAN configurations as well as badge and security camera configurations.
Collaborated wif project management teams to plan, coordinate and execute full site remediation for multiple production and warehouse locations including Mesquite, Dallas and OKC’s IT network. Leveraged multiple vendors to replace server, wireless, fiber and network switch infrastructure for continuous improvement to make, move and sale initiatives.
Appointed to provide SME advice for the Southern division of Analysts for future related projects.
Collaborated wif Confidential Global Cyber Security teams to create roadmaps on the future of factory floor security and disaster recovery protocols. Identifying vulnerabilities in the network, mapping out the relationship between PBC and factory floor systems and the manpower required to implement desired changes.
Monitoring and maintaining the upkeep of server and wireless patching, configurations and backups
Provided incident escalation support during on-call and as needed

Confidential, Dallas, TX

Desktop Analyst - SME

Responsibilities:

Managed information technology involving desktop, laptop and network services.
Trained a team wif up to date procedures to follow customer SLAs wifin Service Now. Managing Active Directory on Microsoft Azure, VPN clients and access, remote desktop, migration management.

Confidential, Dallas, TX

PC Technician II - Team Lead

Responsibilities:

Maintained inventory and quality assurance based on the standards of DISD and the school’s needs.
Communicated and consulted wif staff creating solutions to best fit the needs of the classroom. Instructed users on the proper use of district issued technology.
Reported needs and activity to the district office to inform of various trends appearing on the campuses to assist in creating permanent solutions.

Confidential, Addison, TX

Production Coordinator

Responsibilities:

Recorded, edited and uploaded video on an online education portal.
Managed inventory, created and updated student Access database and trained employees on proper protocol on distribution of our company’s product offerings.

Confidential, Conway, AR

Account Manager

Responsibilities:

Exceeded Revenue goals by achieving 238% in Q3, 119% in Q4 of FY11 on Fortune 500 accounts. 106% Q1 FY12 for Higher Education.
Performed on-site customer visits wif CIOs to ensure quality of relationships and teaming wif account EAM/AGMs on global projects.
Translated product marketing tools from English to Mandarin for global use.
Managed clients on the Salesforce CRM tool

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Technical Support Engineer Resume

Dallas, TX

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