SUMMARY:

Seek a challenging position where my extensive Technical Communications experience allows me to leverage technology to support a company’s business needs and goals

SKILLS SUMMARY:

Adult Learning / ADDIE / SAM

Adobe Captivate / Lectora / FrameMaker / TTKF

Technical Writing / Instructional Design

Articulate Storyline 2 / Storyline 360 / Camtasia

ILT / eLearning Course Development

Lawson / PeopleSoft / SAP Course Development

Agile / Jira / Confluence / MS Office / Visio

SharePoint / HTML / XML / SQL / JavaScript Knowledge

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Senior Technical Writer

Responsibilities:

• Work directly with software developers, quality analysts, and product owners to create and update technical documentation focusing on Point of Sale technology for Convenience Fuel and Retail division
• Research source materials such as technical design specifications and interface designs/diagrams
• Develop processes and guidelines for producing and managing Confluence deliverables
• Review and edit content prepared by junior writers

Confidential, Eagle, ID

Senior Technical Writer

Responsibilities:

• Documented Confidential Interactive Voice Response (IVR) infrastructure processes and Polycom phone deployment procedures for Confidential customers
• Participated in Agile events and collaborated with network routing engineers, product owners, and scrum masters to gather technical build information and create Runbook and Confluence/SharePoint deliverables
• Worked with project management to map strategies and schedules for documentation team
• Facilitated documentation review processes by liaising with product management and technical SMEs

Confidential, Duluth, GA

Technical Writer

Responsibilities:

• Wrote and edited system or architectural - level, highly technical documentation such as user guides, integration guides, and configuration guides for call/contact center employees regarding Aspect Via, Workforce Optimization, IVR, Interactive Text Response (ITR), Short Message Service (SMS) Chatbot, Telephony, Telecom, and Amazon Web Services (AWS) Cloud technologies
• Worked with software developers and programmers to implement and edit JSON scripts in Simple Object Access Protocol (SOAP), Representational State Transfer (REST), and asynchronous Application Program Interface (API) documentation
• Demonstrated an understanding of the Software Development Life Cycle (SDLC) and Document Development Life Cycle (DDLC) and coordinated Jira milestones as project needs evolve
• Managed documentation for multiple development projects simultaneously

Confidential, Atlanta, GA

Instructional Designer (Consultant)

Responsibilities:

• Designed and developed eLearning curriculum for Turner employees; topics included email retention policies, IT compliance policies, social media tools, data loss prevention, and telemetry data monitoring applications
• Applied instructional design methodology (ISD) and built Level 1 and Level 2 evaluations
• Utilized Articulate Storyline to create training solutions
• Collected and maintained training data to support department key performance indicators

Confidential, Rockville, MD

Instructional Designer (Remote Consultant)

Responsibilities:

• Designed and developed eLearning curriculum for IBM employees and clients; focused on Big Data, Business Intelligence, and Smarter Commerce topics for pre-sales activity education to project management
• Created training content via Jive and Wiki portals
• Collaborated with team to develop, implement, and support, new and existing learning technologies

Confidential, Atlanta, GA

Instructional Designer (Consultant)

Responsibilities:

• Designed and developed instructor-led training (ILT) for the Confidential manufacturing warehouse employees focusing on Inbound and Outbound job training

Confidential, Alpharetta, GA

Instructional Designer (Remote Consultant)

Responsibilities:

• Designed and developed eLearning curriculum for retail sales roll-out training for Radio Shack employees
• Utilized MS Word to create detailed design document and content analysis mapping
• Wrote storyboards contents and audio scripts for course narrations and edited video snippets
• Utilized Articulate Storyline to create course modules

Confidential, Atlanta, GA

Instructional Designer (Consultant)

Responsibilities:

• Utilized Adobe Captivate to create eLearning training courses, demonstrations, and simulations
• Created training content via myAXis portal; technical documentation and job aids for self-paced courses

Confidential, Atlanta, GA

Instructional Designer (Consultant)

Responsibilities:

• Implemented adult learning principles and use instructional system design methods to design and develop engaging and effective eLearning curricula for Confidential site
• Utilized MS Word and PowerPoint to create instructional-led training (ILT) documentation, job aids, FAQs, and quick references for Branch Sales classroom training
• Utilized Adobe Captivate and Camtasia to create training recordings, demonstrations, and simulations

Confidential, Washington, DC

Remote Training Developer

Responsibilities:

• Interviewed Confidential subject matter experts (SMEs) to gather blood donor collection and manufacturing process information
• Developed training content to meet instructional goals and objectives
• Updated and tracked training deliverables to ensure FDA regulations were met

Confidential, Alpharetta, GA

Instructional Designer (Consultant)

Responsibilities:

• Leveraged understanding of instructional design technology to develop eLearning curricula for wireless devices
• Translated key performance indicators (KIPs) into learning objectives
• Designed and created instructional eLearning courses for Siebel and ICOMS training
• Updated SOPs and converted into training materials

Confidential, Norcross, GA

Instructional Designer (Consultant)

Responsibilities:

• Implemented adult learning principles and used instructional system design methods to develop engaging and effective eLearning curricula for Confidential University (STU) site
• Performed needs analysis to ensure training content paralleled with business needs
• Participated in pilot sessions to assess training methods and measure user knowledge retention/transfer

Documentation Specialist/Technical Writer (Consultant)

Confidential

Responsibilities:

• Created technical documentation via Author IT for digital broadband and fiber optic cable service users