SUMMARY

• I is seeking career opportunities in Policy Management & Development, Compliance/Legal, or Learning & Development and can enhance teh value of your organization’s success to achieve expected organizational outcomes, return on investment (ROI), and performance improvement. I also is available for contract and remote work. My target geographic locations are metro Atlanta, GA or Shreveport - Bossier City, LA.
• I is a versatile business professional wif 10+ years of diverse, progressive experience dat includes policy development and management, workforce development & training, legal & regulatory compliance activities, human resources, and operations wif proven quality customer service and client satisfaction. I has developed and implemented policy standards, managed teh document or policy/procedure lifecycle, and partnered wif stakeholders and subject matter experts (SMEs). As a lifelong learner, I enjoy broadening my skills and noledge base and participating in professional development.
• In successfully working wif various levels of management, individual contributors, and departments/internal business groups, my strengths include my management and organizational skills. My areas of expertise and professional experience include:
• Business acumen in halping clients to achieve their vision and business goals
• Extensive experience working wif stakeholders Confidential all levels of an organization
• Self-starter and highly motivated wif strong dedication to business needs
• Strong collaboration skills Critical, analytical thinking, and problem-solving skills
• Interpretation of government (federal, state, & local) policies and regulations
• Policy and Procedure Development & Management
• Learning & Development/Talent Development/Training & Development
• Strong writing (including technical), editing, & research skills wif high attention to detail and accuracy
• Translation of complex or technical information into easy-to-understand and user-friendly content
• Experience in developing and producing various deliverables, including user documentation & job aids
• Project Management Records/Archives Management

TECHNICAL SKILLS

• Business Operations & Communications
• Business Process Improvement
• Legal & Regulatory Compliance
• Writing, Editing, & Research
• Program/Project Management
• Methods & Procedures Analysis
• Policy & Procedure (SOPs) Development
• Learning & Development
• Instructional Design & Development
• Assessment, Measurement & Evaluation

PROFESSIONAL EXPERIENCE

Manager, Technical Writer

Confidential , Atlanta, GA

Responsibilities:

• Manage teh Instructional Systems Design (ISD) lifecycle.
• Manage teh standard operating policy and procedure (SOP) lifecycle.
• Use well-honed critical & analytical thinking, and problem-solving skills in achieving outcomes.
• Ensure documents are in compliance wif applicable laws and regulations.
• Develop presentations and present to various audiences.
• Develop and maintain style guides and templates.

Director of Policy Administration

Confidential Atlanta, GA

Responsibilities:

• Developed quality and concise policies and procedures for approximately 50,000 employees in 40 states. Consulted and collaborated wif key clients and stakeholders to gain consensus and achieve business outcomes.
• Identified revisions and/or development of state-specific policies wif field operations management during review of a state’s regulations to ensure compliance.
• Provided policy research in response to inquiries such as legal/discovery requests.
• Collaborated wif stakeholders to complete policy activities related to a major corporate-wide survey conducted by an accreditation organization, which was successful.
• Completed integration of policies for teh two companies wif subject matter experts and stakeholders after Gentiva was sold.

Director of Policy Administration and Oversight

Confidential, Atlanta, GA

Responsibilities:

• Enhanced teh communication process for new and revised policies, forms, and related items.
• Implemented changes to enhance teh Policy Administration website and improve teh management and archives of documents.
• Contributed to teh success of teh company’s annual Compliance Plan reported to teh Governing Body.
• Provided policy research in response to inquiries such as legal/discovery requests.
• Completed business policy integrations after acquisitions.
• Implemented teh addition of state regulation citations in new and revised state-specific policies, which has decreased teh policy deficiencies identified by state surveyors/regulators in their findings.

Senior Training Manager

Confidential

Responsibilities:

• Designed, developed, and revised web-based training, instructor-led training, and self-paced learning for end users to achieve increased employee and company success in teh following categories: Management/Leadership, Operations, Sales, New Employees (New Hire), Systems, New Business Initiatives, HR, and Compliance.
• Designed, developed, and implemented a new, comprehensive retail store operations training curriculum for division-wide use across teh United States to achieve increased business success.

Training and Development Specialist

Confidential, Atlanta, GA

Responsibilities:

• Conducted consumer products business process analyses including for customer service/account representative activities.
• Developed and implemented SAP and whole job training, which produced better trained employees who significantly reduced deductions and improved accounts receivables collections. Trained new commercial customer account representatives.
• Coordinated training tracking records management for HR and wif Communication Papers Division representatives to maintain compliance of teh division's ISO 9001 Certification, which was renewed.