Technical Writer Resume East Hartford, CT - Hire IT People

SUMMARY

High performing, progressive senior technical writing professional with 20+ years of direct industry experience in IT, equipment integration and compliance.
Methodical with information analysis, communicated complex, technical information in nontechnical language.
Experienced in serving multiple stakeholders and built solid team relationships with “Can Do” attitude.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, East Hartford, CT

Technical Writer

Responsibilities:

Contract for Allegis Group team to work on Confidential authorization for Confidential DoD related Programs.
Reviewed exixting policies and procedures for rework into compliant documentation.
Documented remediation advice for internal gaps for application owners.
Worked with team to create content for Confidential information SharePoint site.
Created guides and communications to inform managers of Confidential requirements.

Confidential, Alpharetta, GA

Technical Writer

Responsibilities:

Completed the contract for North Highlands team to work on Confidential authorization Workforce Solutions platform.
Compiled and reviewed policy and procedures for rework into compliant documentation.
Facilitated documentation of the authorization boundary and created CMDB reports for tooling for the Confidential environment for validation.
Collected required information for Coalfire consultants to aid with SSP (System Security Plan) and attachment development.

Confidential, Atlanta, GA

Technical Writer

Responsibilities:

Versatile and knowledgeable, served as key member of the GEH Compliance team (under the GRC division) to work on Confidential and Confidential authorization for multiple cloud platforms on AWS.
Compiled and formatted configuration and processed information from SMEs (Subject Matter Experts).
Created timelines for documentation readiness for audits.
Project required documenting all connections into and out of the environment and the software inventory used, including all AWS products and services leveraged.

Confidential, Alpharetta, GA

Technical Writer

Responsibilities:

Completed the contract for Advantage Technical Resourcing at work on the Confidential on - premise datacenter project.
Participated in deployment meetings and document procedures for installation and configuration.
Collaborated with technical leads to best describe as-built processes.

Confidential, Atlanta, GA

Technical Writer

Responsibilities:

Completed the contract for Tek Systems documenting network infrastructure and SOP’s for gift card processing systems and personnel.
Coordinate the review and information gathering process with technical leads and subject matter experts.
Created comprehensive system overviews of transaction processing pathways and architecture, and coordinated with SMEs to set and meet deliverable timelines.
Managed project to create policies and procedures for the Network Operations Center, which included process mapping, documenting, reviewing, and publishing according to the established timeline.

Confidential, Atlanta, GA

Technical Writer

Responsibilities:

Interpreted project documentation and work orders for release notes.
Updated and tested user guides, and created user guides for new software functionality.