SUMMARY

• Confidential has been in pre - sales for over 35+ years. Confidential has worked with infrastructure from Routers, Switches and limited Security. Confidential has been involved in complex designs thinking outside the box allows me to provide my client's the best solution possible. Confidential has a deep understanding of client’s need and how to translate those needs to technology.
• Confidential enjoys doing presentation over the web and in front of clients, going to conference, interfacing with the different upper management (CTO, CIO and CEO). Confidential has been involved in SMB, Enterprise, and Government accounts (K-12, High Ed and State and Local Government).Salary

PROFESSIONAL EXPERIENCE

Senior System Engineer

Confidential, Englewood, CO

Responsibilities:

• Working with Commercial and Federal accounts in the Western Region, developing and building strong relationships with customers in Cisco UCCE/PCCE and WCC/CCE applications.
• Reviewing and assisting Account Managers client consulting, resulting in deeper account.
• Assisted SE Team in generations of SOW and Cisco A2Q to ensure clients projects were successfully implemented.
• Assisted in generating millions of dollars of revenue to help retire sales quota resulting in Account Manger making quota.
• Provided Sales Team with technical research and assistance to ensure client's successful implementation of project.
• Presentation over Zoom to provide clients with technical detail about application, implementation and support resulting in client’s satisfaction.
• Provided definitions around Client businesses as it relates to Cloud applications and third-party vendor applications.
• Supported for Cisco Unified Communication Manager and associated products (i.e. Unity Connection, Unified Presence, Jabber and Third English party product).
• Provide clients with technical drawing(s) of the networks in Visio, depicting the network layout and applications.

Senior System Engineer

Confidential, Eagan, MN

Responsibilities:

• Analysing Cisco Collaboration and Contact Center Solutions for Enterprise and Commercial accounts in the Western Region
• Developing and building strong relationships with customers in Cisco UCCE/PCCE applications.
• Providing configuration and technical support in Multi-million Dollar sales in a variety of territories
• Developed and advising Account Managers in client infrastructure resulting in deeper account penetration.
• Definitions around Client businesses as it relates to Cloud applications and third-party vendor Support for Cisco Unified Communication Manager and associated products (i.e. Unity Connection, Unified Presence, Jabber and Third party product).
• Provided Sales Team with technical assistance to help generate millions of dollars in revenue.
• Provided technical research and assistance to client helping to solve complicated problems.
• Assisted Account team and SE team in customer satisfaction resulting in Confidential meeting customer satisfaction quota.
• Provide clients with technical drawing(s) of the network in Visio, depicting the network layout and applications.

Senior System Engineer

Confidential, Gardena, CA

Responsibilities:

• Developed presentation, technical updates and assist with the marketing of hosted service to clients and Cisco partners. UCCE/PCCE UCCX.
• Engaged with both Marketing and Sales team to ensure a smooth transition of services from Confidential 's HCS solution to the client’s businesses.
• Provided sales support and training to the Cisco partners to help drive Cisco Technologies - Voice hosted solutions to their clients.
• Analysed and evaluating RFP proposals to provide clients with appropriate sizing for UC/UCCX infrastructure.
• Responsible in assembling technical procedures in place to increase market UCM, Cisco Unity Connection, and Cisco Presence for Confidential 's Hosted solution.
• Researched and revised technical requirements for clients and Sales Staff, resulting in Jabber and various UC application for higher customer satisfaction.
• Presentations on YouTube about WebEx, Jabber and Voice of IP.
• Provided technical input for SOW with deployment of resources for customer installations and services, which contributed to successful customer projects around Cisco Technologies - Enterprise.
• Provide clients with technical drawing(s) of the network in Visio, depicting the network layout and applications.

Senior Consulting System Engineer

Confidential, Lawrence, PA

Responsibilities:

• Worked on Enterprise and Commercial accounts in the US Market developing strong relationships with customer.
• Hardware and Software configuration support for Sales Team allowing faster customer turnaround time.
• Support definition for integration of SaaS application type of application that include Salesforce and other CRM applications.
• Worked with the Black Box COE group to provide technical guidance and sales support for multiple Regions.
• Instrumental in developing the BE6K and BE3K marketing program and rolling out to the different sales groups in each region.
• Training different Regions on Cisco UC and Contact Center Technologies to convert from Avaya and other competitive Unified Communication and Contact Center applications.
• Developing new procedures and processes for Cisco Technologies to ensure each region had adequate support and understanding of the Applications.
• Analysing and recommending the right technologies in UC and UCCX to meet client's requirements.
• Evaluating and understanding the different UC technologies for Cisco and other competitive technologies.
• Provide clients with technical drawing(s) of the network in Visio, depicting the network layout and applications.