Senior Consultant Resume Denver, CO - Hire IT People

SUMMARY

Collaborative, self - motivated professional with unusually broad history, prepared to leverage wealth of skills to provide excellent benefits in Enterprise Technical Specialist role.
Skilled leading and performing on cross-functional teams; able to manage ambiguity; reputation as quick learner.
Expertise in managing projects from cradle to grave as well as strategic planning, data analysis and migration, and report preparation.
Reputation as creative problem solver and subject-matter expert, serving as key resource. Articulate communicator, able to simplify technical complexities for non-technical individuals without losing accuracy.

AREAS OF EXPERTISE:

Data Analysis & Migration
Development Project Management
SQL Programming / Administration
Application Support
Professional Services Consulting
Client Relationship Management
Troubleshooting & Problem Solving
End-user & Team Training

TECHNICAL SKILLS

Software: iRepair, Meditech (workflow programs), Sceris, Word, Excel

Languages: T-SQL, C#, AppleScript, Python

PROFESSIONAL EXPERIENCE

Confidential, Denver, CO

Technical Scope: SQL Server Management Studio, SQL Server Integration Services, SQL Server Reporting Services, Excel, Word, Visual Studio, Access, DTS; Windows, Linux, Unix, MarkLogic, Catalyst CR, Catalyst Insight, Catalyst Predict; T-SQL, Python, C#, .NET

Senior Consultant

Responsibilities:

Employed database architecture and middleware to design and maintain novel workflows, task management systems and processes.
Championed plans to develop more efficient automation models for core tasks.
Rescued client relationship and preserved essential revenues by taking over account and providing high-quality results.
Crafted tools and workflows, contributed to development and implementation of key strategies, and supported other consultants, resulting in significant improvement in departmental productivity during tenure.
Instrumental in designing and maintaining automation for standard repetitive tasks such as custom uploads, file replacements, daily reporting and data propagation.
Originated and defined this new position, serving as primary resource for technical operations and trusted advisor for clients and colleagues.

Confidential, Boulder, CO

Family Room Specialist

Responsibilities:

Employed diplomacy and communication skills to successfully resolve and address conflict with unhappy and frustrated customers.
Successfully utilized discovery-based methods to train customers to properly use Apple products and software.
Selected to deliver training in workshop setting to large groups of new customers.
Interacted extensively with customers and prospects, providing product information, determining customer needs and requirements, and delivering guidance in selecting appropriate products. Responded to account questions and customer concerns, de-escalating situations and developing acceptable solutions within organizational guidelines. Prepared and delivered sales presentations and pitches; utilized persuasive and influencing skills to close deals.
Consistently achieved 90% or higher conversion rate, easily meeting or surpassing high monthly sales quotas.

Confidential, Greenwood Village, CO

Support Engineer

Responsibilities:

Interfaced with government and contracted customers; conducted government information system audits in alignment with NIST standards and prepared technical and audit documentation. Developed and managed robust website; prepared comprehensive business plan; designed marketing strategies. Established and maintained strong, positive relationships with government and contract customers alike.
Managed wide range of activities including sales and promotions, customer service, and customer feedback. Oversaw shipping, receiving, return merchandise authorizations (RMAs) and product returns. Provided solid customer service, maximizing satisfaction and addressing problems within company policies, while communicating with hundreds of globally located customers. Compiled, analyzed, monitored, and reported on sales, income, feedback metrics; conducted AR/AP and prepared reports.

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Senior Consultant Resume

Denver, CO

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