Technical Writer/Business Analyst Resume San Diego, CA - Hire IT People

SUMMARY

Highly capable Technical Writer with over 15 years of experience documenting extensive software systems.
Well - versed in rendering technical information into informative output and harnessing industry applications to streamline and enhance user support.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential - San Diego, CA

Technical Writer/Business Analyst

Responsibilities:

Managed company documentation and support communities
Created detailed user stories to convert business initiatives into consumable development directives
Researched new tools and workflows to provide leadership with recommendations

Confidential - San Diego, CA

Senior Technical Writer/Project Manager

Responsibilities:

Built and managed company documentation and support communities, including: online and offline help, release notes, feature request forums, eLearning courses, client support portals, and training videos
Built startup teams, including: documentation, EHR support, and QA
Supported product development, including: writing user stories, creating mockups, and conducting quality assurance for product managers
Built new services, contracts, pricing models, and client marketing campaigns
Monitored upcoming healthcare policy requirements, managed EHR certification projects, and wrote industry magazine articles

Confidential - Factoria, WA

Technical Writer

Responsibilities:

Confidential - Seattle, WA

Web Content Developer/Team Lead

Responsibilities:

Managed web content team for a nationwide mobile phone support site
Coordinated content publishing between internal and client team
Identified trends in workflow and built team training manual to streamline onboarding

Confidential - Seattle, WA

Help File Manager

Responsibilities:

Built help files, managed an online user support board, and provided technical support to users by phone and email correspondence
Assisted with coding company websites and Dynamic Link Libraries using HTML and C++