Technical Writer Resume

OBJECTIVE:

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer

Responsibilities:

Developed, wrote and edited and proofread scientific/technical documentation for end users, and Collaborated with research scientists, software engineers, engineering departments, and with all levels of staff.
Identified required skills and knowledge to be included in the learning intervention in collaboration with Senior Learning Specialist and Associate Director, Learning & Development to facilitate training.
Developed and maintained digital organization of reports and report data.
Wrote and edited work instructions, standard operating procedures, manuals, policy guides, troubleshooting guides and engineering change orders.
Completed and maintain documentation requirements (audit checklists, reports, forms, and work instructions).
Ensured all work is performed and documented in accordance with approved standard operating procedures, in compliance with cGMPs, GMP, GDP, and SOP, Standards and Managed up to 6 SharePoint projects daily.

Confidential

Plasma Processor

Responsibilities:

Collected and processed donor samples for processing and testing.
Packed units for final shipment; packed samples and prepares shipping box to send samples to the testing lab.
Maintained active communication with other service areas to ensure accurate documentation and quality.
Completed all necessary documentation.
Ensures donor confidentiality.
Maintained through familiarity and compliance with all state and federal regulations, Current Good Manufacturing Practice (cGMP) and internal company procedures.

Confidential

Patient Account Representative

Responsibilities:

Prepared and submitted internal regulatory file applications and supporting documentation.
Utilized computer programs to create invoices, letters and other documents.
Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.

Confidential

Resident Assistant

Responsibilities:

Performed administrative duties, including incident reports and maintenance requests.
Developed rapport to create safe and trusting environment for residents.
Created and implemented social, educational and recreational programs for residents.
Mediated and provided conflict resolution in timely fashion.
Enforced and implemented all university and campus housing policies.
Provided swift and knowledgeable emergency support in line with campus crisis protocols.

Confidential

Front Desk Representative

Responsibilities:

Supervised administrative and clerical personnel and provided constructive feedback that boosted morale and led to increase in employee retention
Updated customer accounts with add - on room charges, including room service bills and cash market.
Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
Kept accounts in balance and ran daily reports to verify totals.
Reviewed and responded to all product complaints and queries.

Confidential

Sales Lead

Responsibilities:

Supported the business strategy & adjusting to effectively reach goals.
Drove revenue by proactively managing the client experience while effectively performing Manager on Duty responsibilities - Assumed the Confidential role when Store Manager/Co-Manager is not on the floor.
Coached Associates in the moment on client interactions & performance to maximize productivity & capture client opportunities.
Possessed keys to the store, performing opening and closing procedures in the absence of management (e.g., opening/closing registries, opening checklists, bank deposits, filling in, recovery, cleaning, retrieves/send email, review AT Web, accepts/receives shipment.