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Technical Writer Resume

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SUMMARY:

  • An experienced Program Management and Army Acquisition professional.
  • An experienced Program Management and Army Acquisition professional with extensive experience in HW/SW design, development, deployment and sustainment.
  • Experience includes Site Surveys, and deployment/sustainment of HW/SW, as well as test and configuration management.

CORE COMPETENCIES INCLUDE:

Program Management - Leadership - Software Documentation - Quality Assurance - Requirements Analysis - Software Testing - Risk Management, Program Management, SDLC, Software Development, Proposal Writing, Risk Management, Security, Team Leadership, Training, Management, Government - Dept of Army, Information Technology, ITIL

EXPERIENCE:

Technical Writer

Confidential

Responsibilities:

  • Management of projects, including development of overall project management policies, plans, requirements and direction.
  • Responsibilities consisted of management of the development, acquisition, testing, fielding and life cycle support of the Reserve Component Automation Systems (RCAS).
  • Exercised authority/control over resources management such as funds, contracts, priorities, schedules, personnel and facilities; and directed/controlled the work performed by the various organizations.
  • Served as an advisor and acted for the PD at meetings/conferences with representatives of other government departments/agencies, participating organizations and contractors. These included but are not limited to government agencies such as OSD, DA, and DoD.
  • Established and maintained liaison/coordination with agencies, organizations and users of the systems as well as those representing the user.
  • Presented briefings and discussed status/progress, new/changed requirements and technical, program and scheduling recommendations which directed the progress/direction of the project. Planned, directed, coordinated, and reviewed the work of the divisions, and carried out assigned program responsibility.
  • Supervision exercised included the overall management for the resources at hand such as personnel, funds, and material to include supervision of internal/external matrix support.

Chief, Quality Assurance Division

Confidential August

Responsibilities:

  • Worked jointly with the PD in the management of multiple projects, to include input for the development of PD policies, plans, requirements and direction.
  • Recognized authority/consultant to the PD regarding Test, Quality Assurance, Risk and Configuration Management.
  • Advisor, and represented the PD, at meetings/conferences with representatives of other government departments and agencies, participating organizations, and contractors.
  • Identified problem areas and directed corrective action as appropriate.
  • Developed, disseminated, and interpreted IT policies and provided guidance to the PD.
  • Provided recommendations to the PD in connection with the aspects of software/data integrity to include knowledge of the latest developments in IT, CM, Test, and Quality Assurance and provided management and technical assistance.
  • Maintained continuous liaison with industry; evaluating their equipment/software support capabilities for potential areas of savings as a result of exploiting new technological developments, improved contract terms, or by upgrading to newer versions of systems software.
  • Sponsored, coordinated, and managed the testing and evaluation of a variety of systems hardware and software.

IT Specialist (CM/Test Manager)

Confidential

Responsibilities:

  • As the Configuration Management (CM) Manager, was the CM Process Owner for policy implementation, planning, execution, and management of CM, which covers all aspects of the PD to include development, engineering, migration, deployment, interoperability, interface, security and data exchange for the life cycle of the projects.
  • In addition, provided guidance and clarification to the prime contractor and support contractors in the areas of Software Test Management and Test Lab Activities.
  • I defined, organized, and assigned activities to support contractors to accomplish test lab activities.
  • Managed and monitored Government test activities to include serving as the Government Lead for Field Test/Operational Evaluation of software releases.
  • Developed standards for contractor award fee criteria and provide evaluation of the contractor efforts and achievements in meeting the goals/objectives.
  • I reviewed invoices to ensure costs were as expected and within the cost/schedule/performance goals as defined.
  • I provided matrix support in various areas as the Quality Assurance Office (QAO) representative and coordinated, developed and managed various inputs for QAO such as budget, award fee, invoice data, contractual data, risk management, configuration management etc.

Program Manager

Confidential

Responsibilities:

  • I provided overall project management for a software system unique to Confidential, which included: analysis, design, system description, programming, test/debugging, user training, conversion, system maintenance and documentation.
  • I provided regular updates to the Confidential, Chief of Staff, Unit Commanders, and the Commanding General. I developed policies and standards for Confidential data elements to include their establishment, definition, structure, integrity, access, redundancy and relationships.
  • Planned, organized, coordinated and conducted studies to determine the feasibility to automate major functions or processes; synthesize information collected and recommend appropriate courses of action.
  • I directed studies of systems/equipment requirements and coordinate with functional users and procurement officers in developing technical specifications and justifications.

Program Analyst

Confidential

Responsibilities:

  • I assumed the duties of the Computer Specialist performing test management.
  • This included interface with other departments/organizations; Operational Integration Site support, Government Technical Acceptance (GTA); and error correction methods.
  • In addition, provided oversight of computer programmers and analysts to develop, maintain, and control information systems.
  • This included performing a variety of analysis, design and software development tasks, with responsibility for providing data processing services. I planned work to be accomplished, set priorities, and requirements.
  • I reviewed the completed work for acceptance.
  • Lead a team of computer programmers and analysts to develop, maintain, and control information systems for command functional areas (i.e., Deployment Management, Business Management, and Contract Management).
  • Duties included investigating the feasibility of various user proposals and developing approaches to handle them; performing research to determine actual processes involved, work volume and applicability of other automated systems and system techniques for meeting the requirements of the user. I provided general programming specifications to team members and assure adequacy of implementation.
  • Deployment Management Information System (DMIS) which tracks Commands' (94) equipment allocations from initial allocation through final deployment; Electronic Site Survey (ESS), which is sent to the Commands prior to fielding their equipment. ESS was designed to capture equipment allocation changes and other site survey data in order to develop the Fielding Requirements and Engineering Documents (FREDs), necessary to order, deliver, and install equipment.
  • DMIS was the single point of information and data to enable quick response to various requests for information from all echelons.
  • The Reserve Components used the data to provide POM planning, for refurbishment.

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