SUMMARY:

• I bring years of experience developing top - level technical documentation and instructional material for leading-edge financial and technical companies.
• My background as a hands-on digital electronics repair technician, network engineer, and computer programmer enables me to work closely with and provide feedback to subject matter experts within the development groups.
• I mentored newly-hired documentation teams to complete Sarbanes-Oxley compliant process documents and new user materials. I can document in Microsoft Word or FrameMaker.
• I have written user guides, policy documents, manuals and installation guides. I have created web pages in HTML, XML, JavaScript. I developed new document repositories in SharePoint 2007 and 2013.

TECHNICAL SKILLS:

Microsoft: Word, Excel, PowerPoint, Project, Visio

Adobe: FrameMaker, RoboHelp, Acrobat Pro

SharePoint: 2007 and 2013

Web development: HTML, HTML5, XML, CSS

PROFESSIONAL EXPERIENCE:

Technical Writer / Trainer Specialist

Confidential, Dallas, Texas

Responsibilities:

• Developed the Credit SharePoint site from the ground up as the content management / document repository for the manuals, job aids, online courses, as well as policy and procedures. Upgraded the document repository from Share . Developed a team server document repository for work-in-progress files.
• As a Technical Writer (contract) for the IT Department, developed system documentation in Microsoft Word for in-house developed software.
• Project managed a contract company of technical writers that developed 12 job-based learning modules.
• Project-managed the development of department-specific documentation (including user manuals and job aids) for a new company-wide software that affected every departments.
• Documented software upgrades based on Software Development Lifecycle (SDLC) and System Infrastructure Lifecycle (SILC).
• Researched replacing current XML-based authoring software (ArborText). Completed testing of FrameMaker and Madcap Flare against the requirements. Then implemented the new software and converted existing policy documentation to the new software (Adobe FrameMaker), including moving the text from the content repository Documentum to SharePoint.
• Developed and taught courses, such as People Manager, and department-specific software products.

Sr. Lead Technical Writer

Confidential, Plano, Texas

Responsibilities:

• Worked closely with engineering team's SMEs, both hardware and software, during development of a new communications system for the U.S. Air Force to produce installation, repair, and maintenance manuals.
• Created military-specification documents for a new government contract, including developing FrameMaker templates using XML-based military Document Type Definitions (DTDs).
• Teamed with project management to develop project bids, work-breakdowns, and head counts based on level-of-effort for multi-document, multi-year project.
• As the Lead Writer for several simultaneous projects in both FrameMaker and Microsoft Word, I mentored new writers to maximize productivity and meet intermediate milestones and customer expectations. Produced graphics in Visio, PowerPoint, and Adobe Illustrator.
• Used Adobe Illustrator and Microsoft Visio and PowerPoint, as applicable, for documentation graphics.

Lead Technical Writer

Confidential, Irving, Texas

Responsibilities:

• Created documentation templates using tools such as Microsoft Word and Adobe Acrobat. Flowcharts (including swimlanes) were done in Microsoft Visio.
• Oversaw development of a Technical Writer Style Guide to improve documentation consistency.
• Developed Technical Writing standard processes and formats for the IT department.
• Worked with both SDLC and SILC documentation. Improved process flows with PERT charts and other process improvement methodologies. Completed in-house Six Sigma and COBIT .
• As a member of a cross-function team, developed the new Process Architecture Framework for CitiFinancial Auto. Worked with several department SMEs to develop System Document of the entire online loan application.
• Worked with IT Compliance Department to develop successful Sarbanes-Oxley documentation. I developed the Microsoft Project schedule that proved that it would take 3 months to complete the additional documentation for the branch processes. Promoted to Team Lead and trained/mentored and managed 6 additional writers. I developed the templates and performed the technical editing to complete the project on schedule.
• Developed Senior Management reports using Microsoft Excel combined with Microsoft PowerPoint. Redeveloped Senior Management monthly reports including Root Cause Analysis for IT department based on help desk calls for system outages. Developed updated web pages, which included coordinating with remote management. Received multiple s from different Senior Managers for excellent work above and beyond.

Information Designer (contractor)

Confidential, Dallas, Texas

Responsibilities:

• 1st Assignment - Sun Microsystems (Dallas). Designed FrameMaker templates for multi-purposing documentation of Sun Microsystems mainframes. The documentation was intended to train sales personnel on the technical aspects of the mainframes. The technical information was input as a single-source to produce a User Guide, Instructor Guide, and Technical as well as XML files for web presentation.
• 2nd Assignment - AEgis Technologies (Austin). Developed both format and content for user guides and programming manuals in both Adobe FrameMaker and Microsoft Word for a mathematical simulation software program under development. Used Webworks to produce online help that would be shipped with the software. Worked with remote developers, including reading Fortran, C++ and C# code and testing the alpha software loads.
• 3rd Assignment -Sun Microsystems (San Antonio). Used Microsoft Word, PowerPoint, and Visio to develop documents describing the installation and testing methods for a large clustered multi-application environment. Translated hardware and software engineer notations to step-by-step procedures.

Senior Technical Writer

Confidential, Plano, Texas

Responsibilities:

• Used Adobe FrameMaker and SGML to develop network evolution guides (2G to 3G) for cellular communications company. Developed technical publications for new cellular networking release software.
• Performed as a project manager for a release set of cellular communications technical documents, including remote writers and coordinating workloads.

Senior Technical Writer

Confidential, Richardson, Texas

Responsibilities:

• Used Adobe FrameMaker in an ISO-9000 environment to develop User Guides, System Administration, and Installation Guides for a new UNIX-based network management system..
• Developed online help in HTML and JavaHelp. Used RoboHelp to produce WinHelp files.
• Coordinated work from remote writers, and performed document validation against the final systems and quality guidelines.

Senior Technical Writer

Confidential, Bedford, Texas

Responsibilities:

• Used Adobe FrameMaker to develop a new format for a screen-based software package. Converted the document to Microsoft Word for conversion to Swedish.
• Produced System Description as the first of a suite of nine document for installation, operations, and maintenance of a new transmission product.
• Developed a Standards and Procedures document for the Technical Publications department.

Lead Technical Writer

Confidential, Richardson, Texas

Responsibilities:

• Prepared final network testing reports for 40 testing engineers. Prepared white papers for upper management.
• As the technical writer for the Senior Manager of the Advanced Technology Lab, created presentations for executives and prepared white papers on emerging technologies. Documented extremely technical prototype technologies and applications. Collaborated with Advisory Engineers to write patent filings.
• Promoted to Team Leader of User Documentation, and Testing for the new Telecommunications Management Network project. Developed documentation standards designed testing and lab, prepared project schedules, developed demonstration guides, established a library and coordinated work for team employees.