Experience

Senior Technical Writer, Instructional Designer, Information Architect, XML Specialist, and Proposal Writer

Employment Summary

Worked at DexCom, SAIC, Sony Electronics, Ausrion, HP/USDA, Cisco, Juniper Networks, Microsoft Corporation, Siebel/Oracle, eBay, Dell Computer, and other firms.

Designed and Developed

Software and hardware manuals, instructional videos and texts, context-sensitive help, proposals, requirements documents, system specifications. XML texts, HTML pages, Wiki pages, user manuals and guides, instructional materials including tutorials and videos, design notes, SDKs, API guides, DB metadata specifications, DB reference manuals, DB table specifications, ERD's, data warehousing guides, data center guides, programming guides, network manuals, product guides, installation and operations manuals, release notes, use cases, test scripts and test cases, quick start guides, change orders, QA procedures, defect and bug reports, error handling scripts, code samples, Statements of Work SOW , maintained digital assets, etc.

Tools and Standards

XML, Framemaker, Word, RoboHelp, MadCap Flare, XMLSpy XML editor, ArboText XML editor, Documentum DAM, IBM Rational DOORS, SAP ERP, Camstar Portal Studio, StyleVision, Camtasia, MediaWiki, HTML, XMetal, VISIO, Confluence, DITA, Arbotext, Databases MS Access DB, Oracle DBs, and SQL Server DBs , Oracle and Siebel Systems Enterprise Tools, SQL MS Server Management Studio, CMS, CSS, Dreamweaver, SharePoint, PowerPoint, Excel, Perforce, USDA documentation standards, ISO 9000 quality standards, SOX standards, Erwin Data Modeler, Photoshop, Acrobat, and Javdocs.

Employment History

Confidential

Senior Technical Writer Contractor

Working under contract, I designed and created detailed design documents describing Alere San Diego Data Center layout, hardware, connections, failover backup systems, management systems, etc. , Alere Wireless Network, and other Alere Global systems.

Confidential

Senior Technical Writer Contactor

• Working under contract at DexCom, a biotech firm that provides diabetes-monitoring hardware and enterprise software, I created application change request proposals defining the requirements, implementation changes, and test plans for a two node Oracle Real Application Cluster RAC for the DexCom Oracle EBS R12 Database.
• Described the hardware and software to be used in the project including Cisco Unified Computing System UCS B200 Rack Servers, Cisco UCS 6296 Fabric Interconnects, Cisco Nexus 5548 Switches, and NepApp FAS3220 Storage System, Oracle SCAN Listener, Oracle Linux OS, Oracle RAC, Oracle Automatic Storage Management, NetApp Fiber Channel Protocol, Linux Host Utilities, and NetApp Interoperability Matrix Tool, Oracle DB Calibration Tool ORION , and shell scripts. Focused on design implementations and verifying test cases. I also developed proposals for enhancements to the Camstar Portal systems that focused on testing approaches to collecting data to meet FDA requirements. Worked on a team in an Agile environment.

Confidential

Instructional Designer, XML Software Specialist III, Senior Technical Writer

Developed online help for the SAIC GTSCMIS training system created and maintained for the US military USN, USMC, and USAF international training and management exercises. Used Altova XMLSpy to create and maintain XML code, StyleVision to develop and maintain XML schema and dtd, and RoboHelp to create the application. Worked with teams operating in an Agile production environment.

Confidential

Senior Technical Writer Contractor

Based on UX data, I created content for mobile and VAIO computer application UIs. Analyzed the next version of VAIO Care and recommended improvements. Wrote an API Guide and UI specifications for a new Sony product. Described new UI pages and field values. Applied heuristic evaluation techniques in assessing UX design and UI content. Tested an Arbotext XML editor for possible XML assignment. Worked with Agile teams.

Confidential

Senior Technical Writer Contractor

Asurion provided multiple Web-based cloud services to clients who downloaded our thin clients. We used J2EE 6 and 7 as the development platform for the Asurion Subscriber Billing System SBS project and others. SBS was a Java-coded application. Customers downloaded thin clients to run our Web-based services. I described the system architecture including detailed process flow illustrations, Oracle databases table and column descriptions, ERD's showing the table-to-table key relations, etc. . I also worked on an Asurion J2EE project, the Systems Overview Service SOS , creating individual Web and Wiki pages, video tutorials, and context-sensitive help. I used Confluence to host the wiki pages describing company-internal products. I also maintained a collection of digital assets used in projects e.g., Camtasia videos .

Confidential

Senior Technical Writer Contractor

Working part-time, I researched and wrote a Sprint Database Reference describing the firms central SQL Database and local service MS Access databases used by field personnel. This reference included EDRs and table descriptions. I also created a Sprint applications guide. Used MadCap Flare to develop a user manual and programming guide for the Sprint CBRE Site Assessment mobile application that enables field representatives to report on, track, and inquire about the current condition of real estate properties across the country. The documents were published in Word, PDF, and HTML formats.

Confidential

Technical Writer

Working with Agile teams, described Perceptive products using Framemaker and Xmetal. I also used MadCap Flare to develop DITA-compliant topic-based documents.

Confidential

Senior Technical Writer and Information Systems Analyst Contractor

Gathered application requirements in national and regional USDA/FSA Joint Application Development JAD conferences. Reported on our application's compliance with USDA regulations on data collections. Created document sets using a CMS system. Used Rational DOORS to establish, maintain, and publish a Software System Requirements document IEE 830-1998 , Requirements Traceability Matrix, System Specifications, Test Cases, Use Cases, and a User Guide describing the new system. Interpreted Developed SDK sections. Developed technical manuals conforming to US documentation standards including MIL-STD-38784. Stored and maintained requirements summaries in MS Access database tables. Described MS Access databases used by local field agents. Wrote Test Scripts for the proposed system. Produced end user documents conformation to 508 access standards. Produced DITA-based topics. Worked with Agile teams. I maintained selected digital assets using Documentum. Simultaneously enrolled full-time in the Ph.D. program in Philosophy of Mathematics at the University of Kansas.

Confidential

Senior Technical Writer Contractor

Researched and created technical documentation describing networking equipment operations. Created SOAP/XML API guide, device and system installation manuals, M2M network control communications papers, SDK sections, and administration guides. Simultaneously enrolled full-time in the MA program in Philosophy of Science at San Jose State University.

Confidential

Senior Technical Writer Contractor

Created a Wiki-based help system for a new eBay application. Simultaneously enrolled full-time in the MA program in Philosophy of Science at San Jose State University.

Confidential

Senior Technical Writer Contractor

Described internet message communications security applications including SecureTransport, MailGate, and others. Simultaneously enrolled full-time in the MA program in Philosophy of Science at San Jose State University.

Confidential

Senior Technical Writer Contractor

Created technical documents and online help including programming guides classes, methods, etc. , API guides, Javadocs from Java source files, command syntax guide, SDK sections, security system guide encryption/decryption, logging, data transfer , and application deployment and installation guides

Described Linksys equipment. Simultaneously started the MA program in Philosophy of Science at San Jose State University. Described the J2EE 5 Web-based applications used by Cisco to provide Web-based services to corporate customers using routers and associated control systems, etc.

Confidential

Senior Technical Writer Staff

As a permanent employee, researched and created technical documentation and online help explaining Microsoft TV including SQL Server and Oracle database references, API guides, app user manuals, comm. protocol papers, programming guide classes, methods , API guide, billing system DB reference manuals, etc.

Confidential

Senior Technical Writer

As a part-time contractor, created technical documentation describing the Siebel Incentive Compensation System, Complex Order Management, Siebel to Oracle Connectors, and the Siebel to PeopleSoft Application. Simultaneously worked FT at Microsoft Corporation in Mountain View, CA.

Confidential

Senior Technical Writer part-time Contractor

Working part-time, created technical documentation describing the Dell Storage Area Network SAN management software, equipment and maintenance guides. Also worked FT at Microsoft in Mountain View, CA.