Technical Writer Resume Ann Arbor, MI - Hire IT People

SUMMARY:

Strong verbal, writing, and proofreading skills
Strong organizational, research, and auditing skills
Experience in mentoring, training, and leadership positions
Experience writing procedures and instructions in accordance with ISO 9001:2000, ISO 14001:2004, R2, and RIOS
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio) and Microsoft Lync
Proficiency with Adobe Photoshop CS2, Axure RP Pro, GoToMeeting, JIRA, SharePoint, Snagit, TeamSite, and Tortoise SVN
Experience documenting User Guides, Training Guides, Workflows, Outlines, Process Documentation, System Landscape Documentation, and Operation and Maintenance Manuals
Experience interpreting data, drawings, and specifications for Documentation

EXPERIENCE:

Confidential, Ann Arbor, MI

Technical Writer

Responsibilities:

Information Technology Department
Coordinating and documenting R2/RIOS Certification requirements for a company that refurbishes Consumer Based Electronics.

Confidential, Troy, MI

Technical Support

Responsibilities:

Managed a Help Desk for a Digital Marketing Agency by answering phone calls and e - mails supporting a Content Management System (CMS) designed for Confidential Sales.

Confidential, Ann Arbor, MI

Technical Writer

Responsibilities:

Created ASPECT Call Management System Advanced User Training Guide and reviewed and updated supplemental documentation.

Confidential, Troy, MI

Technical Writer

Responsibilities:

Created User Guides, Training Guides, Tool Tips, and Workflows for a Content Management System (CMS) designed for Confidential Sales by a Digital Marketing Agency.

Senior Technical Writer

Confidential

Responsibilities:

Traveled to regional sites across the country to interface with Confidential personnel to create Process Documentation and Training Materials.
Interviewed and trained all other Technical Writers assigned to the project.
Created Documentation Template.

Confidential, Ann Arbor, MI

Technical Writer

Responsibilities:

Created an in-depth, step-by-step User Guide for instruction on proprietary high speed Classification/Character Recognition Software.
Proofread and edited Application Programming Interface (API) document.

Confidential, Auburn Hills, MI

Technical Architect/Writer

Responsibilities:

Strategically assisted in the development of documentation to identify the current and future System Landscape for a mature Financial/IT organization.
Tasked to classify and define artifacts to fit into the client Access Application Database and Integration Layers. Lead and facilitated meetings with Enterprise Architects to discuss IBM, WebSphere, MQ, Oracle, .NET, SharePoint, and legacy applications.
Prepared presentation for C-Level Management.

Confidential, Dexter, MI

Senior Technical Writer

Responsibilities:

Team leader for Technical Writing Group.
Tested and evaluated products and internally designed software for functionality and quality.
Developed and maintained procedural and technical documentation in accordance with ISO 9001:2000 standard.
Researched and documented technical information related to new products and technology.
Provided mentoring and training for Technical Writing group and interdisciplinary department staff.
CAP Coordinator for Environmental Management System: ISO 14001:2004. Internal Auditor for Quality Management System: ISO 9001:2000.