SUMMARY

• Experience working with the development lifecycle and other software development methodologies, basic SQL and data analysis.
• Experience with integrated system testing, QA testing and user acceptance testing.
• Experience with the Microsoft Office suite. And the ability to handle aggressive deadlines and set appropriate expectations on complex business opportunities

PROFESSIONAL EXPERIENCE

Confidential San Ramon, CA

Systems Analyst/ Technical Writer

Responsibilities:

• Responsible for maintaining functional and non - functional specifications in a portfolio of systems/applications designed to meet business requirements throughout the LOS implementation project and program lifecycle
• Formulate and define system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements
• Solicits and document the functional specifications to assist the Solution Architect in the design of technical structures based on the existing standards and processes to meet business requirements
• Provide strategic support, document and appropriately capture functional specifications according to organization process in alignment with overall Change Framework and IT Operating model
• Provides integrated systems analysis within their domain and identifies how application/systems interactto support business processes
• Liaise with the Solution Architects, Application Developers, Third Party Vendors, and Beta Testers to ensure they understand the functional requirements of the LOS system
• Configure system settings and options to ensure business requirements are fulfilled
• Manage project tasks assigned within scope, quality and timeframe allocated
• Identify, implement and record risks, issues, dependencies and assumptions in accordance with project standards.

Confidential . Alamo, CA

Implementation Specialist/ Sr. Applications Support (IT)

Responsibilities:

• Educate employees on policies, procedures, best practices, and compliance related matters with relation to software workflows
• Evaluate software by providing support and troubleshooting issues; determine if escalation is required
• Quality Assurance testing of Nova, Nexus and other RPM created software releases
• Assist with entering tickets into the vendor change management system as appropriate; prioritize and monitor progress routinely
• Meet regularly with internal Steering Committee to review and prioritize outstanding tickets and change requests
• Point of contact for software vendors (Corelogic, Docutech)
• Provide advance notification and support to various departments (IT Development, Training, Level 1 Support Teams, System 7Administrators) regarding timing and specifics of upcoming software changes
• Oversee creation of or updates to and testing of the business continuation plan.
• Support originators and servicers of residential mortgages.
• Interpret policies while analyzing applications, property specs and documentation; ordering all required verifications and conducting follow up with the customer or internal contacts as needed.
• Make sound business decisions based on credit risk policy and procedures.
• Perform high volume, time sensitive tasks related to the loan documentation process which includes researching and problem solving to ensure compliance with customer loyalty, quality and timeliness standards.
• Analyze and process complex government, conforming and/or non-conforming loans proficiently which includes but not limited to: collateral reviews, asset conditioning, and developing and maintaining relationships with all involved parties.

Confidential, Pleasanton, CA

OSL Project Specialist/ Document Writer II

Responsibilities:

• Responsible for the development, direction, coordination, implementation and completion of assigned Wholesale projects and support for the Wholesale Lending Channel.
• Lead the development, planning and implementation of assigned projects and initiatives.
• Define /develop project needs and initiate action plan to address those needs. Action plans will include appropriate project planning methodologies, documentation and best practices.
• Deploy action plan to fulfill project goals and objectives.
• Manage projects by tracking deliverables utilizing technology
• Monitor and report on progress of projects and initiatives to Senior Project Manager.
• Present reports defining project progress, problems and solutions.
• Implement and manage project changes and interventions to achieve desired results.
• In collaboration with Wholesale Operations, coordinate maintenance of Wholesale collateral - forms, job aids, etc: posted for internal and external use.
• Facilitate the review, edits and approval of external communications which includes but is not limited to: Seller’s Guide, Bulletins, Welcome Presentation and Broker Resources of the Wholesale website.

Confidential, Concord, CA

Wholesale Underwriting Division

Responsibilities:

• Responsible for performing a variety of loan documentation duties on complex loan packages to ensure compliance with Company policies and procedures for loan products.
• Functions include: processing, closing and compliance for loan products; interpreting policies while analyzing applicant, property and documentation; ordering all required verifications, documentation and subsequent follow-ups; may provide guidance and training to other loan documentation team members.
• Manage an assigned pipeline of loans and/or assign new loans to other loan team members.
• Analyze loans, verify income/funds, check credit history, order appraisals, verify and clear conditions.
• Gather documentation, and ensure applications consistently meet fundamental underwriting standards.
• Generate revenue by developing market potential through forecasting, lead generation, qualification, and closing sales; recommend new products and services.

TECHNICAL SKILLS

Operating Systems: Windows NT, Windows 95- 2000 Professional, Mac and more

Software: MS Project 95 and 2000, MS Dynamics CRM, MS Pro. Office Word, Excel and PowerPoint, Visio, SharePoint, Citrix, VMWare, VPN Client

Databases: Oracle Projects, Order Management, Manufacturing and Requisitions modules

LOS/ Vendors: CoreLogic/ Dorado, Encompass, Calyx Point, Citrix, DataTrac, MERS, eRAMP, IDS, Doc Magic, EDOCs, XDOCs, DataVerify DRIVE, Optimal Blue, Price My Loan, Compliance Ease, DOC Magic