Contractor, Technical Writer/Editor Resume

SUMMARY

Publications professional, able to work effectively across multiple departments and disciplines in an organization, and experienced in both hardware and software.
Self - starter, able to manage multiple projects with changing priorities and deadlines.
Expertise with electronic publishing software - Word, FrameMaker, MadCap Flare (XML), MSOffice apps, Acrobat, PowerPoint, Project, Visio, SharePoint, Illustrator, Snagit, Photoshop, numerous graphics, web-authoring and document data-base software applications.

PROFESSIONAL EXPERIENCE

Confidential, San Diego, CA

Contractor, Technical Writer/Editor

Responsibilities:

Wrote and illustrated manuals for developer of thermal profile analysis software.
Created on-line help (Flare) for new generation products.
Worked with developers in an Agile/Scrum environment with Team Foundation Server content management and Source Anywhere version control.
Performed QA testing of software reporting bugs/enhancements in JIRA.
Wrote and illustrated manufacturing instruction documents for hardware instrumentation.

Confidential, San Diego, CA

Contractor, Technical Writer/Editor

Responsibilities:

Developed support documents for new server system deployments - Production Acceptance Criteria/ Change Management Process/Converged packet-data network upgrades in an ITIL environment.
Created process flowcharts (Visio) and forms for server deployments and upgrades.
Updated and maintained Rack Elevation and Network Architecture drawings (Visio) for SoCal central data center.
Wrote user instruction documents for rapidly evolving, Enterprise-level VOIP telephone system, maintaining SharePoint distribution hub.

Confidential, San Diego, CA

Senior Technical Writer

Responsibilities:

Wrote and illustrated customer guides for data center hardware systems - rack/server-based, high-performance computing and high-density data storage.
Wrote and illustrated user guides for thin-client/server data-base product.
Expanded intranet distribution of tech docs.
Wrote and illustrated software user manuals for laser-based product code marking equipment.
Managed international (16 language/four alphabet) localization for product documentation.
Wrote training materials and presented training sessions to field service personnel.
Performed extensive technical photography for product documentation and marking samples.

Confidential, San Diego, CA7

Senior Technical Writer

Responsibilities:

Wrote and illustrated user guides for RF event detection/data analysis software.
Wrote user guides for IP identification rights management/data security software.
Wrote installation and commissioning manual for radio monitoring telecommunications network.
Wrote data center maintenance and operating procedures.
Provided multi-department training in technical document authoring and editing.

Confidential, San Diego, CA

Senior Technical Writer

Responsibilities:

Wrote user manuals for automated data storage libraries, supporting high volume OEM schedule.
Expanded tech publications content on company website.
Modernized printing process for completely electronic/PDF management.
Managed outside vendor printing.
Wrote user manuals for DoD configuration management (CM) software products.
Wrote training materials and presented on-site customer training sessions.
Wrote product descriptions, white papers and case studies for corporate website.
Wrote and coordinated document production for system-level sales proposals, presentations, advertisements, and brochures.

Confidential, San Diego, CA

Technical Writer

Responsibilities:

Wrote user manuals for real-time machine control systems and warehouse inventory management software apps.
Established first corporate website.
Established CD-ROM-based publishing program.
Augmented software product line with Online Help technology (RoboHelp).
Coordinated document production for system-level sales proposals, writing executive content.
Wrote user documentation for proprietary electronic publishing software applications.
Wrote user documentation for collaborative network publishing system with hypertext Help system.
Wrote documentation for SGML publishing system supporting DoD-compliant digital transfer.