JOB HISTORY:

Confidential, Las Vegas, Nevada

Sr. Technical Writer, Business Analyst, Lead Instructional Designer

Responsibilities:

• Researched, planned, and authored a comprehensive Business Plan and Executive Summary for Confidential intent upon launching a fleet of coffee kiosks around the southeastern
• As a business analyst, I researched the viability of the business, and all facets necessary for success
• I managed the research project as a PM, and also took part in the actual research and analysis SDLC phases
• As PM, I followed the SDLC and ADDIE models to ensure methodical, reliable business requirements
• Authored Executive Summary with visual aids to investors, using Captivate and PowerPoint presentations
• Generated eLearning modules for kiosk hires, quizzes, web training, and job aids; trained initial hires myself
• Conduct needs analyses to prove and ensure the training need
• Research and list new learning objectives
• Determine the type(s) of training (instructor - led, web-based, etc.) most effective for each training need
• Work with management, peers, and employees to identify and generate training content
• Author, benchmark, and update training guides, workbooks, handouts, WBTs, and assessments
• Assess the effectiveness of training through quiz and test results -Develop and utilize quiz/test evaluation tools
• Conduct training evaluations via discussions with individual students/employees, training focus groups
• Recommend and implement improvements to training to maximize benefits to customers
• Coordinate implementation of newly developed curriculum with internal customers
• Training delivery -Site management
• Develop and conduct Train the Trainer sessions about how to deliver the curriculum
• Escalate issues, as needed, in a timely manner to senior L&D management
• Earnestly contribute to company success by enhancing employee job competencies
• Design instructor led and web-based learning courses
• Emphasize operational, technical and soft-skill development

Confidential, Redmond, WA

Sr. Technical Writer

Responsibilities:

• Special short-term gig working with Confidential Office 365 project managers and Content Master consulting team to produce professional-grade courseware and marketing demos in the form of PowerPoint slide decks, for attendees of a worldwide Partner

Confidential, Seattle, WA

Sr. Technical Writer, Business Analyst

Responsibilities:

• Special short-term gig working with 3Sharp SharePoint developers and analysts to produce professional-grade demos and hands-on labs for attendees of a worldwide SharePoint conference held in Las Vegas; used SharePoint 2013, Visio 2013, Word and Excel 2013 to develop click-by-click scripts for HOLs and narratives for demos and visual aids

Confidential, Seattle, WA

Sr. Technical Writer

Responsibilities:

• Worked with a special Confidential IT team to identify SOPs (standard operating procedures) and policies and visual aids were immediately needed by Confidential AWS data centers to meet federal compliance requirements; documented and monitored the building and maintaining of electrical plants, cooling plants, and physical spaces that supported AGWS IT servers

Confidential, Redmond, WA

Sr. Technical Writer, Business Analyst

Responsibilities:

• Business ecosystem writer for the Subscriptions team; defined and documented business requirements and user stories (use cases, scenarios) to hand-off to SOA IT engineering; performed SOA requirements research and analysis to ensure completeness and applicability of the final deliverables

Confidential, Bothell, WA

Sr. Technical Writer, Business Analyst

Responsibilities:

• Researched, created, edited and maintained technical eCommerce sales documentation for Confidential user application that stored and tracked information about onboarding employees, and tracking locations, contracts, sales hierarchies

Confidential, Houston, TX

Instructional Designer, Tech Writer, BA

Responsibilities:

• Created Captivate presentations to educate the 18-24 demographic working in Starbucks coffee shops on how to buy a car, how to buy a home, banking 101, budgeting, and investing; started by generating PowerPoint slideshows of 50+ slides each, after researching subject matter, then fine-tuned PPT slideshows before uploading into the instructional design software; animated the presentation in Captivate over a period of weeks before submitting to management for review

Confidential, Manhattan, NY

Sr. Technical Writer, BSA

Responsibilities:

• Created, formatted, and edited technical trading-system documentation, for Confidential Risk Management team; worked with five different subject-matter experts to research, design, create, and maintain disaster-recovery documentation, including failover scripts, business-continuity scenarios, and visual aids; analyzed and assessed current processes and defined/documented improvement

Confidential, Bothell, WA

Sr. Technical Writer, Instructional Designer, Trainer

Responsibilities:

• Created and maintained technical eCommerce
• Catalog documentation, including user guides, developer guides, APIs, SDKs, policies, procedures, work instructions, release notes, tutorials, user interface text, and error messages