Ready Mix Technical Support Resume

TECHNICAL SKILLS

Programming Languages: C#, Batch Scripting, DOS, Java, SQL+, SQL, HTML, ASP.Net, Python

Programs: Microsoft Office (Word, Excel, Access, Outlook, PowerPoint), Command Prompt/DOS, Java Oracle, Microsoft Project, Microsoft Visual Studio, Microsoft Visio, Microsoft Lync, Microsoft Communicator, Norton Ghost32, System Center Configuration Manager (SCCM),Redwood Cronacle, HEAT Ticketing System, SAP,JIRA, Active Directory, Trimble Trimfleet Solution, Trimview, TrimExchange, TrimviewDB, Salesforce, Admin Pages, Command, Integra, Jonel, SQL Server 2005, SQL Server 2008, SQL Server 2008 R2, SQL Server 2012, SQL Server 2014, Remedy Ticketing System, TelXML

Operating Systems: Windows 7, Windows XP, Windows Vista, Mac OS X, Windows 8, Linux, Windows 10, Windows Server 2012, Windows Server 2008, Windows Server 2003, Android

Miscellaneous Skills: Customer Support, Type 55 Words per Minute, Fast Learner, Worked on Laptops, Desktops, and Servers, Worked on Team based and Solo Projects, Worked in 24 hour environment, Setup Cisco Phones, Worked With GPS Hardware including displays and sensors, Worked on Android Tablets

PROFESSIONAL EXPERIENCE

Ready Mix Technical Support

Confidential

Responsibilities:

Batch job administration via Redwood Cronacle (scheduling, execution, monitoring, and reporting, and development)
Application access administration via Oracle and SAP (setting up new users and resetting passwords)
Configuration management (Harvest code package migrations)
Application printer administration and basic user support (tier 1 help desk support)
Run jobs in SAP including bi - weekly payroll jobs
Run daily payments to send to the bank via Oracle

IT Information Coordinator/Patch Technician

Confidential

Responsibilities:

Coordinated with lab owners in reducing non-compliant machines and equipment security risk through patching and migrating to a VLAN.
Assisted lab owners in inventorying machines under Honeywell policy and uploading it to the Honeywell inventory database.
Provide tier 2 computer support to Honeywell labs that request it.
Coordinated with Honeywell managers to make their lab environments compliant for audits.

IT Lead/Senior Help Desk Computer Technician

Confidential

Responsibilities:

Engaged customers by helping understand their problem and then troubleshooting a solution that helps them.
Disassembled, fixed, and reassembled desktop computers and laptop computers to solve hardware problems.
Installed various software programs onto student’s and faculty’s computer systems to help them access various DeVry services.
Provided tier 2 tech support and maintain computer labs on three campuses to ensure all essential DeVry services and programs are available to the students and faculty.

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