Technical Writer Resume Baltimore MD - Hire IT People

SUMMARY

An experienced Technical Writer with expertise in the creation of technical manuals, reports, presentations and procedure documents for a variety of audiences.
A proven communicator, presenter and problem solver with the ability to work effectively within and among different work groups in fast - paced deadline-driven environments. Certified auditor for ISO 9001:2008, and Lean Six Sigma trained.
Updated the MTA Police Force Manual. Worked with the Police Force to update the manual and take the project from a paper based manual with no computer source files to a Microsoft Word Document that is formatted and hyperlinked to reference Policies and Procedures and meet ISO 9001 document and record control standards.
Worked on self-directed projects, working between multiple departments in those organizations where contracted to provide comprehensive services to meet audit requirements from outside agencies.
Wrote proposals and specifications for varied projects.
Wrote technical materials, project requirements, training materials and procedures. Designed publications and templates. Also designed and delivered formal presentations and briefings.
Managed multiple projects in a fast paced environment. Worked well within and between different work groups.
Expertise in project and audit planning, auditing, interviewing, and giving briefings.
Skilled Editor and Writer for publications, technical documents and manuals.
Managed all phases of pre-press, comprising five separate work groups within a suburban daily newspaper.
Updated the MTA Police Manual, moving the project from paper to a Microsoft Word file that has been hyperlinked and includes embedded forms.
Wrote procedures for the Operations Control Center at the Maryland Transit Administration. This involved working with the training department, Safety Department, transit management and controllers for Light Rail, Subway and Bus transit.;
Developed training materials for the Maryland Health Benefits Exchange project for Engagepoint.
Developed reporting tools for the IT department of the University of Maryland Hospital System.
Wrote Document and Record Control procedures for Arbitron’s Quality Management System.
Contributing writer to Arbitron’s Service Operations Quality Manual: Based on ISO 9001:2008 standards.
Created Technical Documentation and Manuals for a variety of professional organizations.
Wrote training material for Arbitron’s Quality Management System.
Worked with multiple groups to determine audit requirements and perform audits: Service Delivery, Sampling, Interviewing, Panel Relations, and Encoding Operations. Ensured accurate and correct content.
Wrote Audit Reports and delivered preliminary and final presentations to all stakeholders and senior management.
Brought together Arbitron’s Market Monitoring, Market Analysis, Sales and Encoding Groups to clarify market rollout procedures by writing a Service Level Agreement for encoding broadcast signals for rollout of electronic measurement in top 50 radio markets. This decreased the average time required to respond to encoding issues by a day, and improved communication between departments and stations.
Created and ran an Audit Program to support Encoding radio and Internet feeds in top 50 radio markets. This helped reduce encoding error rates and improved time to complete market encoding.
Audited over 20 processes within Arbitron’s Operations division in 2010.
Managed Pre-Press operations for a daily newspaper. Responsible for personnel decisions, allocation of personnel and department resources, approving expenditures, budgeting and managing external printing projects. Decreased staff turnover by over 100% and stabilized pre-press operations. Increased throughput of advertising production by half and met all production goals and deadlines for the pre-press department.
Publishing quality control experience includes issue planning, publication design, and film output, as well as proofreading, and approving blue line and color proofs for publications.
Reviewed advertising and checked it against contracts and editorial content for accuracy and appropriate placement.
Worked on Section 508 compliance for medical websites.
Used organization and communication skills both to troubleshoot and ensure accuracy in multiple projects simultaneously.
Wrote specifications for audit and printing projects, and technical specifications for bidding on special publishing projects.
Edited Pedal Patter, the monthly newsletter for the Potomac Peddlers bicycling club, from 2007 to 2010. Continued as a writer/contributor for that publication.
Wrote articles and columns for newspapers, magazines and on-line publications.

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Technical Writer Resume

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