SUMMARY:

• Over 10 years’ experience as tactical business systems analyst, meticulous documentation (doc) specialist, and persuasive C - Level communicator. Deliver change recommendations to decision makers. Write eg, Strategy Realization Reports (SRRs). Advocate and detail enterprise improvement-targets directly to an enterprise’s directorship, sponsors and/or stakeholders. Hone Pliant Business Systems Integrity (PBSI), within critical path Organizational Transformation (OT) docs. Serve a Forbes and Accuity, ranked Top 5-25, clientele: global banks; State, and FED GOV agencies; bio-tech; hospitality, and wealth management firms. s and OT contributions include:
• Delivered eg, an OT functional roadmap, for a $40 million dollar, budgeted system’s architecture overhaul, which supports an enterprise’s eCommerce portal. Introduced disruptive technology opportunities (tech-opps), which viably optimized operations for real-time portal responsiveness and adaptability, probing data and improving: user traffic coordination; brand identification, recognition, positioning and allegiance; customer aka client onboarding (CoB), customer service (CS), customer cross-sales (CCS), customer allegiance for profitability (CAP); multi-device displays and dashboards; up-to-date regulatory (REG) compliance Basel II, III, through CCAR objectives. Earlier as career consultant IC, updated another firm’s Global Trading Workstation (GTW), for trading equities and securities
• Implemented a scalable PBSI OT solution that eg, supports over 27.3 million digital banking customers: online; mobile. Gained key performance indicators (KPIs) eg, a 12% increase of click conversions. Won eg, a 7% uptick in cross-sales, and improved coordination for a multi-billion dollar portal’s burgeoning transactions traffic. Controlled System Development Lifecycle (SDLC) docs due taxonomy (DDT)
• Researched and identified marketplace options and emergent tech-opps. Devised effective and efficient, multi-phased, agile PBSI OT solutions, projected across short and long-term change, aligned to forecasted gains that shaped, defined and energized an engagement’s systems architecture (re)design, steered by adoption and adherence to OT’s tech-opps and SDLC’s functional roadmap
• Founded Project Management Office (PMO): specified projects’ doc imperatives among eg, PMO’s 7-43 geo-dispersed collaborative contributors, and conferred with top-tier Confidential groups’ Change Agent Team(s). Control fluid SDLC deadlines pacing, and stem scope creep, task delegation confusion, performance ambiguity, and contribution redundancies, use eg, PMO’s matrix: SDLC DDT
• Contribute OT initiative’s pre-project brainstorming. Write: Case for Change docs, Mission Statement, Project Plan (PP), and other development (dev) docs, for SDLC’s multiple-phases build. Contribute analytics, and corporate communications along with technical writing docs, for SDLC’s methodology fulfillment of OT’s deliverables eg, track mileposts, and contributions of iterative artifacts
• Write iterative proposals for multivariate, responsive and scalable OT solutions. Increase administrative savings and grow revenue streams through integrated OT innovation. Target eg, a business unit’s effectiveness, efficiency, responsiveness, adaptability and profitability. Optimize data gathering, mining and exploitation, and hone eg, user interface (GUI) for multi-device display and usability
• Synthesize REQs: record Traceability Matrix; use eg, JAD’s levels I, II, III: OCT/DDD needs identification and SME verification. Write Business REQs Doc (BRD). Create Quality Assurance (QA): use cases - test cases; perform User Acceptance Testing (UAT): user validation
• Assure Audit Readiness: write FAQs, APIs, user guides, engineer design manuals, COB; PMO’s SOPs: policies, procedures, protocols and guidelines (PPP&Gs); avert internal/external audit write-up(s). Create infrastructure headcount; codify contingency plans and runbooks; save enterprise’s resources; contribute eg, copyedits to business unit’s baseline KPIs’ profitability reviews. Compile and focus data, SQL inquiries, and distill online business intelligence (BI), for fulfillment of SSR’s established OT targets. Lead Doc Review Cycle (DRC)
• Mitigate Risk - Focus REG Compliance: CCAR, SEC, SOX, Basel III, KYC, KYC/KYD/AML, Dodd-Frank: Financial Services, Wealth Management, Federal Reserve (FED), eBanking FATF, BIS; IMF; TWB’s stats; Health and Human Services, Bio-Medical Technology patents, HIPPA, ICD, OSHA: ISO, IEC, FDA 510K REG, SAS; UN, GOV, State; heuristic Web Content Management (WCM)
• Steer customer relationship management (CRM) objectives. Collaboratively create an engagement's iterative, sequential, and layered SDLC build artifacts that facilitate and focus on eg, future state, To-Be OT targets. Ensure online brand identify, and focus points
• Galvanize team’s draft consensus through creation of compelling instructions, telling examples, and inspirational visuals. Produce eg, Cascading Style Sheets (CSS) templates. Craft visuals: PowerPoint decks, Gantt charts, flowcharts, process diagrams, organization charts, mind maps, performance data charts, Venn diagrams. Promote OT remedy acceptance, within an engagement’s dev docs, BRD, DRC, for apt BI use, planning/approvals, re eg, PBSI, SDLC build objectives. Use eg, SmartDraw, Visio, PowerPoint, Photoshop, OFFICE, AEM, HTML5

PROFESSIONAL EXPERIENCE:

Confidential

Sr Technical Writer

Responsibilities:

• Focus on eg, eCommerce and other tactical, and transactional, business delivery improvements. Calibrate and polish copyedits for internal corporate, and external, online branded-publications: content management. Exploit eg, Adobe Experience Manager - AEM app for portal's audience brand outreach, sales targets, creative assets management, social media objectives, browser neutral UX navigation eg, touch, search, and performance/sales analytics
• Drive docs’ uniformity and consistency standards, re "look and feel", across devices for eCommerce operations optimization eg, create wireframes array … through moodboards. Abet services/features usability-inspections improvements eg, conversions (sales); credit cards, and cash payments processing; vendor management: inventory, and infrastructure controls
• Built eg, three fixed-width, grid-based tabular layout mockups. Adhered to pragmatic case solutions, using eg, labels, headers, tags, tabs and the like that met client’s underlying SME specified functionality aka REQs to satisfy portal fulfillment of their business and system requirements for expectable conversion yields
• Assured webpage reliability across build modules, for internet-scale data eg, queries, search results, and vendor product/service delivery scalable targets. Ensured fulfillment of requirements through aptly defined fields, data-types, rules, calculations and other automated, signed-off processes satisfaction

Confidential

SDRR Consultant

Responsibilities:

• Probed To-Be released user experience - UX eg, ease-of-use and functionality, as part of an objective third-party team's review: corroborated evaluations; wrote reports. Prepared eg, PowerPoint (decks), graphics and other C-Level presentations that featured measurements of eg, brand’s "perceived" integrity and security features across new collateral item types, and regions. Assessed likely effectiveness of Sheen’s already slated paradigm-shifting features, for targeted UHNW market-focused portal re-positioning
• Participated in, among others, meetings with CPB's worldwide, geo-dispersed, executive directorship and its paneled SME committees; available 24/7 for highly-mobile global directors’ calls, in support of dynamic UHNW services change targets and fluid dev deadlines, or for urgent priorities shifts, focus realignments, and build conflicts remediation
• Produced conceptual reports collaboratively that eg, featured Xxxxx-D projection-abilities and xxxxgraphic simulations. Visualized proposed changes, supported by data and patents citations, in graphics-rich operative modeling. Wrote accompanying summations that liaised with and informed CPB's global directorship and SME leads as to available tech-opps (re)direction
• Itemized and detailed UHNW portal's recommended UX changes eg, multi-dimensional, GUI-projection for interactive customer engagement. Exploited Citi’s own internal science, math and information technology SME resources’ assessments
• Encapsulated C-Level change recommendations benefiting Sheen's CRM for CPB's next-gen bespoke inView, a customizable-portal

Confidential, San Francisco, CA

Sr Technical Writer/Sr Business Analyst

Responsibilities:

• Ads | Awareness Search Engine Optimization-SEO: blogs; categories, tags; ; email export; Wikis; social networks; e-marketing; e-etiquette; info.com, google.com, mamma.com, dogpile.com, startpage.com; keywords; mobile analytics
• Web Knowledge Discovery in Databases-KDD: data groups' records; cluster analysis; unusual records — anomaly detection — dependencies. Analyzed contents, usage, business intelligence and data mining. Contributed copyedits to Annual Report
• Created eg, archetype landing page mock-ups elements: those featured brand associations: rules mining, using database techniques eg, spatial indexes for patterns input data summations, used in predictive analytics ie, Decision Support System-DSS; Decision Tree Learning-DTL, and mapping. Website and servers monitoring, sweeps, and mining, re eg, alerts by SMS/text messages/RSS, IM and/or email triggers transmissions, collections, compilations, and redirections

State of New York - SNY | Albany, NY

Sr Technical Writer

Responsibilities:

• SDLC Strategy: plan phases; coordinate DDD taxonomy, budget, talent, tech, and partnerships
• Doc Architecture & Tech Apps: write styles, create templates, and command matrix control docs; copyedit SDLC artifacts; draft corporate communications and C-Level strategic reports: SDR. Construct visualizations; use eg, AEM, Visio or SmartDraw 2014, HP MEGATool, CAD, PowerPoint, Photoshop C6. Participate at all levels of doc review process (DRP). Formulate metrics: performance measurements eg, Excel; write deep-dive C-Level reports and presentations. Brand collateral/artifacts

Confidential, Washington, DC

Sr Business Analyst

Responsibilities:

• Created use and test cases. Triaged PMO’s resources; vigilant metrics entries. Performed or reviewed QA SQL queries. Reported deliverables’ targets and results to CIO, IT Director & IT Asst Dir, approved in SDLC’s Six Phases’ Project Development Workbook - PDW’s color-coded tabs (worksheets) for SDLC deliverables; essentially, a taxonomy (docs due) in Excel for tracking contributions and files: a CONTROL DOC Six-Phases ie, Agile DAD RUP framework . Established and maintained iterative artifacts' versioning in a privileged access SharePoint repository. Wrote PMO's Writing Style Guide - WSG. Collaboratively edited some Cascading Style Sheets - CSS that improved portal's GUI pages
• Fostered cohesive teamwork; co-created PMO’s hybrid Six Phases SDLC melds best of Waterfall, CMM, and lean RUP: Agile metrics reporting docs, simulations and projections. Created Six Phases’ artifacts for: 1) Pre-Project Planning, 2) Project Planning, 3) Elaboration, 4) Construction, 5) UAT, 6) Product Launch(ed) and Review/Assessment
• Wrote 21 regulatory compliant, infrastructure *PPP&Gs: averted internal and external audit write-ups for newly implemented PMO. PPP&Gs list available in Work Samples Portfolio - WSP that includes, among others, these matrix controlled Excel linked files: Payment Processing - PP, Software Inventory Policy - SIP, Budgetary Policy - BP, Software Licensing Policy–SLP, Procurement and Resource Policy–P&RP, Continuity of Business-CoB, Disaster Recovery–DR plans hardcopy archives, too, and online run books for organization-wide governance protections, pre-cautions and emergency readiness
• Streamlined Payment Request enterprise’s Grantee Payments Processing (a form of eCommerce); Payroll and Benefits Processing and workflows Oracle HRMS; FAQs . Customized or created new templates: UDS, .dot files et al. Determined due docs’ taxonomy: files list and target dates. Wrote organizations’ online systems’ FAQs. Authored PowerPoint presentations and Camtasia materials: XML tag embedded tutorials/videos, hyperlinking ToCs
• Drafted SOW aka SoW, RFPs and SOPs. Wrote/managed SDLC artifacts, using Microsoft Word, SharePoint and Visio
• Captured complex Business Requirements Docs–BRD: REQs synthesis; SME elicitation interviews
• Researched, trialed and recommended vendors eg, professionally trialed and recommended AUTONOMY tool Business Intelligence–BI ; extensive RSA Archer trial/ for up-to-date governance, risk and compliance

Confidential

Business Data Analyst | Technical Documentation Lead

Responsibilities:

• Recommended design features for GWMPR’s SOX compliant, proprietary, high net-worth clients’ (over 150 M) privileged access, via a multi-tiered, permissions restrictive, Portfolio Performance Reporting service.
• Crafted client position and account status reports’ UML formats eg, Fixed Income, annuities insurance carriers–ICs for MS’s data checks in eg, pivot tables, and web portal’s dashboards. Identified and tracked UAT system “bugs/defects” diagnostics and resolution. Compiled approved entries into Mercury Quality Center–MQC; that encompassed components, modules, class and units. Liaised effectively with lead programmer; exercised ownership of tracked QA eg, SQL queries: garnered SDLC artifacts’ approved regression tests results.
• Mapped and wrote summations of front and back audit traces. Later, used Crystal Reports to select and link tables and data from a wide variety of data sources, feeds, sets: data marts from within data warehouses, enterprise-wide (for business unit's) support

Confidential | CA

Sr Technial Writer | Sr Business Analyst

Responsibilities:

• Mapped Reconciliation application's Trial Balance {GAAP/IFRS} steps; Product and Process specific: AZ, PD, FX, MM, LC, LD, SC, AC, MD, DX, DC, IRS, General Ledger–GL, Sub-Ledger–SL. Mapped and described SMEs operational steps for transactions processing: commercial paper (270 days); corporate loans. Determined and supported Client Onboarding–COB targets: mapped Visio eg, New Accounts Creation accounting requirements for Nostro (our money), and Vostro (your money) Cash Management (eg, Foreign Currency–FC) accounts processes (account types opening through deactivation), concordant with defined and mapped check-routine(s): T24 BOC enterprises’ business units SL and GL reconciliation, and reporting. BOC's US subsidiaries' regulatory (FYE) compliance: GAAP/IFRS, KYC; Basel/Basle II; 501 Plus: derived from SOX; collaboratively signed-off rules engine definitions. {CURRENT: 2015 Knowledgebases Updates: Basel III - CCAR FED: capital asset quality; stress tests: Chappuis Hadler & CIE: risk diffusion model: "Dynamic Stress Test Diffusion: Model Considering the Credit Score Performance": research paper; Ziad FARES }
• T24/GLOBUS Conversion: Reconciliation Framework; Wealth Management Tools; Operations; Finance and Tax; Retail Banking
• T24/GLOBUS Testing & Go Live Preparations: Systems Integration Test; Focus and Portfolio Testing; Parallel Runs: UAT
• Detailed Reporting Applications for P&L, Customer Profitability, Regulatory Reporting encompass KYD, AML, KYT, OFAC, BSA, EDD Compliance, Credit Risk Management, Asset/Liability, Liquidity/Capital Requirements, Operational Risk, Key Performance Indicators–KPI, Tax Reporting vendor products/services review: Xignite's emergent market cloud products/services for viable integration of precise data sets via application programming interface–APIs
• Researched, trialed and recommended vendors for procurement and implementation of configured commercial off the shelf products-COTS. Prioritized vendor relationships; negotiated usage Terms & Conditions; coordinated PMO’s software licenses for risk management. Apps selection and implementation eg, formally trialed and recommended Visual Use Case ’07–VUC 07: a terrific use cases creation and test cases creation, performance, and coordination tool