Technical Writer, Business Analyst Resume

SUMMARY

I am a proven technical writer and business analyst experienced in working with user, management, product and engineering teams to clearly, concisely, and accurately generate vital documentation content for more than 20 years. My documentation has included online help, user guides/manuals, white papers, design specifications, system manuals, and of course SOPs (policies), procedures, proposals, RFPs, and processes.
I can create documentation in many forms, including technical API reference documents and developer guides, collaborating with engineering and product management teams to provide documentation that is accurate, comprehensive, and usable.
I am skilled in editing, clarifying, and proofreading documents written by others, and manage complex documentation projects. I am also familiar with Agile, Scrum, HTML, XML, etc.
Standardize, research, and authenticate policies and procedures, training manuals, handbooks, and supporting documentation for print and online media. Rewrite and edit technical staff documentation in a clear and concise style. Make editorial and aesthetic improvements to documents and recommend new designs, layouts, and procedures. Map business processes.

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer, Business Analyst

Responsibilities:

I researched, planned, and authored a comprehensive Business Plan and Executive Summary for Florida investors intent upon launching a fleet of coffee kiosks around the southeastern USA
As a Business Analyst, I researched the viability of the business
I managed the research project as a PM, and also took part in the actual Research and Analysis software development life cycle (SDLC) phases
As a PM, I followed the ADDIE model to ensure the capture of methodical, reliable business requirements
I authored an Executive Summary for investors, using Captivate and PowerPoint tools
I generated onboarding content and eLearning modules for new hires, including quizzes
Conduct needs analyses to prove and ensure training needs
Research and list new learning objectives
Determine the type of training (instructor - led, web-based, etc.)
Work with management, peers and employees to generate training content
Author, benchmark and update training guides, workbooks, handouts, and WBTs
Assess the effectiveness of training through quiz and test results
Develop and utilize quiz and test evaluation tools
Conduct training evaluations via discussions with students/employees

Confidential - Seattle, WA

Technical Writer

Responsibilities:

This assignment placed me with a special Confidential documentation team to research and document SOPs (standard operating procedures) immediately needed by
Confidential 's NorCal AWS data centers to meet federal compliance requirements. The content I produced involved the maintenance of Confidential electrical and cooling systems that supported AGWS IT server farms.