SUMMARY

• Sr. Technical Writer possessing a comprehensive knowledge of the principles and practices of technical research, writing and editing.
• Possesses a strong organizational and diplomatic skill set along with excellent oral skills and the ability to write clearly, concisely and persuasively.

PROFESSIONAL EXPERIENCE

Confidential, Reston, VA

Technical Writer - Editor/Social Media Analyst

Responsibilities:

• Reviews, proofreads and edits all content posted to www. Confidential .mil to ensure it is grammatically correct, adheres to AP Style, is understandable by both military and civilian audiences and meets the strategic communication goals of the Office of the Chief of Public Affairs and does not violate Confidential Operational Security policies or regulations.
• Plans and strategizes future Confidential campaigns, meets with department heads to ensure strategies are on-track with marketing and customer service, and tracks campaigns.
• Performs regular reviews of www. Confidential .mil to ensure content accuracy, timeliness and relevance.
• Conducts ongoing research of social media trends.
• Monitors and reports daily social media trends and ongoing topics regarding the United States Confidential .
• Monitors and scans social media platforms outside of the United States Confidential .
• Reports imposter websites of Confidential senior leaders within Headquarters Department of the Confidential and to OSMD military and civilian personnel.
• Monitors comments on Confidential social media pages such as Facebook and Google+.
• Promotes the Confidential ’s brand and culture through new technologies and nontraditional platforms while interacting with current and potential customers in a real time environment.
• Searches various military and government news websites, selects content that supports the Confidential ’s communication goals, and imports said content onto the content management system used to power www. Confidential .mil.
• Coordinates with the Confidential ’s Social Media team to synchronize website effort with social media effort to maximize the impact of the strategic communication goals for various information campaigns.
• Coordinates with editors and public affairs officers from commands across the Confidential to help publicize their organizations’ campaigns, and to ensure their print and video content supports the communication goals of the Online and Social Media Division.
• Utilizes data from web metrics tools to evaluate the effectiveness/appeal of specific news stories and microsites, and provide recommendations to the Office of Chief of Public Affairs to improve the appeal of future content or microsites.

Sr. Technical Writer

Confidential

Responsibilities:

• Designed, managed and edited the Addx training portal website to support the organization’s strategies and goals relative to internal communication. This task included managing and performing website activities that contain gathering information and publishing revised information onto the website.
• Interacted with Instructional Support Developers to create guidelines for curriculum material revisions.
• Utilized computer software applications to prepare materials for publishing.
• Researched, wrote and edited special projects as deemed necessary.
• Reviewed, proofread, and prepared correspondence in final form, with proper formatting, for signature of senior management.
• Produced coordinated course material CDs.
• Edited and revised instructional materials.
• Coordinated with other DHS offices in order to ensure that documents and information were efficiently routed and appropriately tracked.
• Coordinated, copyedited and proofread instructional materials for formatting and typographical errors.
• Recommended revisions, format changes, alternative methods of information presentation, or other changes.
• Developed and maintained templates for documents.
• Conducted quality assurance reviews to ensure compliance with guidelines, specifications and deadlines.
• Established writing and editing standards for all instructional materials.the appropriate level of editorial treatment to instructional materials.

Confidential, Vienna, Virginia

Senior Technical Writer

Responsibilities:

• Researched, wrote and edited special projects as deemed necessary and appropriate. These documents included user manuals, training materials, test documents, standard operating procedures, special reports and other complex technical documents for publication.
• Interpreted, synthesized and aanalyzed information to determine the most effective way to present it in a variety of accepted formats.
• Edited text for accuracy, length and clarity.
• Coordinated with staff Engineers and Architects to successfully produce multiple manual preparations and updates these projects simultaneously.
• Conducted final reviews of style, design, formatting and performs editorial reviews prior to submission to approval authorities.
• Trained staff in the execution and completion of writing projects. Provided guidance and work leadership to less experienced technical documentation staff members and oversaw the comprehensive editorial, internal and external peer review process and analyzed manuscripts submitted to the FHWA customer to ensure objectivity, style and manner of presentation.
• Established policies and procedures to accomplish FHWA writing and editing services by defining goals, leading discussions, soliciting feedback, and communicating results. The results of these efforts increased the quality of documentation across the contract and improved the customers’ comments. These processes included writing the Monthly Status Report, and Standard Peer Review Processes.
• Managed, prioritized, and developed tracking measures for outstanding and upcoming documents.
• Performed management, administrative, and program support work relative to correspondence coordination and control.
• Developed graphs and presentations using Visio and PowerPoint to convey information derived from FHWA data and complex charts to explain FHWA rules and procedures.
• Responsible for managing the editorial production of FHWA’s reports, manuals, and procedural guidance materials.
• Communicated closely with IT professionals to plan, promote and conduct classified and unclassified forums for an exchange of ideas to conceptualize and pursue collaborative publishing projects.

Confidential

Divisional Technical Writer

Responsibilities:

• Obtained data from independent observation, reviewed with technical staff members and/or studies of published materials and existing documentation.
• Interfaced with users, specialists, analysts, and programmers to obtain background information of technologies, methods and standards.
• Revised text and recommended changes in scope, format and content to ensure conformance with established GSA standards.
• Created and edited technical and non-technical documents such as proposals, project documents, reference guides, checklists/procedures and technical reports to improve organization.
• Copy edited documents to ensure correct grammar, punctuation, spelling, sentence structure and usage.
• Facilitated high level meetings by organizing invitations, publishing agendas, acted as scribe, and published meeting notes.

Confidential, Maryland

Corporate Technical Writer

Responsibilities:

• Supported proposal submittal coordination efforts, interfacing with senior management and human resource staff.
• Coordinated with graphic designers to ensure that all materials were produced to specifications and were ready to be included with submittals.
• Reviewed proofread and created required graphic arts materials such as proposal covers, layout sheets, photographs, organizational charts etc.
• Wrote portions of proposal text, such as introduction, overview and cover letters for approval and signature of the Proposal Manager.
• Participated with Business Analysts in the selection and recommendation of appropriate past performance references and personnel to be included in the proposal.
• Established and managed a proposal reuse library to facilitate responses to quick turnaround RFPs/RFQs.
• Assisted in the preparation of correspondence, position and other technical papers, briefing papers, oral presentations, capability statements, corporate brochure and other technical documents.
• Updated and edited company website.
• Wrote, edited and produced the corporate monthly newsletter.

Confidential

Senior Publications Specialist

Responsibilities:

• Assured the execution and delivery of health communication documents.
• Offered a high level of expertise in subject matter and brought substantial experience in developing programs and staff.
• Created searchable tracking databases to maintain data on information queries, referrals and actions.
• Proofread and formatted a variety of publications, including fact sheets, meeting summaries, presentations, peer review summary statements, reports and technical manuals.
• Produced, proofread and edited Naval air training procedures, tactical manuals, naval warfare publications and manuscripts.
• Checked publications for consistency, sizing artwork, typesetting and formatting classified and unclassified military publications.
• Prepared marketing materials with regards to meetings and conferences and assisted in writing and editing contract proposals.
• Performed administrative duties, meeting planning, coordinating production schedules, designing newsletters, books and training manuals.
• Managed specifications and costs of publications, created art, designed and produced marketing materials, proofread, edited and approved blue lines.
• Personalized direct mailing services and negotiated and resolved problems with vendors.