SUMMARY:

• Engineering and information technology technical writing and editing for banking, healthcare, insurance, government, military, and automotive industries.
• Demonstrated strong communication skills and worked well with others.
• Information Technology Security Policies, Procedures, and Guidelines
• Computer - Aided Design and Engineering
• Engineering Change Procedures and Technical Support Materials
• Multiple Documents for Government Projects
• Military Operation and Maintenance Manuals
• Wrote and produced a wide-variety of technical manuals, flowcharts, process maps, diagrams, illustrations, templates, proposals, and organizational policies and procedures.
• Interviewed various subject matter experts to translate complex technical information into simplified language for end users.
• Researched, analyzed, gathered, organized, and clarified information to communicate business and technology needs, requirements, and capabilities.
• Identified and filled in informational gaps.
• Developed instructional materials, resources, and strategies with applied legal and regulatory requirements.
• Maintained a centralized process assurance document control repository of information.
• Facilitated meetings and presented status to senior leadership.

TECHNICAL SKILLS:

Microsoft Office Suite, Visio, SharePoint, Snagit, Adobe CS, Publisher, and Digital Photography Unigraphics

PROFESSIONAL EXPERIENCE:

Confidential, Troy, Michigan

TECHNICAL WRITER

Responsibilities:

• Wrote and revised information technology infrastructure security policies and procedures. This was done for compliance auditing purposes in order to comply with legal and regulatory requirements.
• Applied knowledge of legal and regulatory requirements to internal security policies and procedures.
• Maintained a centralized process assurance document control repository and detailed revision history of all written procedures, documents, and changes using Microsoft Word and SharePoint software.
• Assisted, coordinated, communicated, and followed-up with all levels of the organization to produce written procedures.
• Assisted program management in developing a written Change Request Procedure.
• Wrote a Baseline Server Build Procedure.

Confidential, Columbus, Ohio

POLICIES AND PROCEDURES WRITER

Responsibilities:

• Rebuilt the banking branch website which included policies, procedures, and instructions for bankers, tellers, and assistant bank managers.
• Partnered alongside the policies and procedures team to ensure content was accurate, easy-to-understand, clear, and up-to-date.
• Revised content in compliance with regulatory and legal requirements.

Confidential, Detroit, MI

BUSINESS ANALYST/ TECHNICAL WRITER

Responsibilities:

• Partnered and collaborated with global banking business and technology customers and suppliers to produce a high-level Master Release Project Charter which outlined business plans and regulatory requirements as set forth in the Basel 2 Implementation Plan.
• Interviewed subject matter experts from the business finance modeling team to gather requirements.

Confidential, Livonia, MI

TECHNICAL WRITER

Responsibilities:

• Created, wrote, and edited and technical support materials for various user audiences.

Confidential, Troy, MI

WRITER -HEALTHCARE WEB CONTENT

Responsibilities:

• Researched healthcare data and interviewed Physician Confidential to obtain information to create original patient recovery written materials.

Confidential, Novi, MI

TECHNICAL WRITER

Responsibilities:

• Created, wrote, and improved automotive business and technology policies, procedures, and guidelines to achieve compliance to quality management systems.

Confidential, Livonia, MI

TECHNICAL WRITER/ EDITOR

Responsibilities:

• Improved information flow, communication, and organizational efficiency, providing an internal process assurance document control function for an engineering design company with outside commercial and military aircraft customers.

Confidential, Southfield, MI

TECHNICAL WRITER

Responsibilities:

• Created, developed, organized, and produced various healthcare insurance business and information technology user manuals, procedures, flowchart diagrams, illustrations, and computer-based materials (web, intranet, and hard copy publications), as it applied to enrollment and payroll benefits administration, accounting, and sales.
• Produced a Client Administrator Eligibility Maintenance System Manual, automating enrollment tasks and consolidating billing.

Confidential, Grand Rapids, MI

TECHNICAL WRITER

Responsibilities:

• Improved organizational workflow and business continuity, writing, developing, and producing policies and procedures for the information technology data center and overall healthcare organization.
• Wrote data center standards, emergency procedures, change control procedures, and virtual access to server procedures.

Confidential, Bingham Farms, MI

TECHNICAL WRITER

Responsibilities:

• Improved corporate productivity, planning, organizing, creating, developing, and producing written (student workbook) and (instructor guide) employment guides.
• The purpose of these manuals was to train new hire recruiters and regular employees. This information applied to business areas including sales, operations, and employee care.

Confidential, Livonia, MI

TECHNICAL WRITER

Responsibilities:

• Reduced company financial loss, creating and writing an original template defining information technology and business continuity disaster recovery requirements and procedures.
• This high-level template outlined detailed technical and business processes.
• Used technical and administrative research, analysis, monitoring, and evaluation in order to prepare written policies and procedures for government employment service agency staff.
• Developed products and facilitated the delivery of products.
• Researched, analyzed, and interpreted federal and state laws, rules, and regulations in order to develop and write policies and procedures.
• Developed and produced written modules and materials for the adult learning audience, writing scripts, learning activities, practice assessment questions, and evaluations using advanced features of Microsoft Word software.
• Improved organizational communication and information flow, documenting current and proposed healthcare requirements, policies, and procedures.

Confidential, Warren, MI

ANALYST -COMPUTER-AIDED DESIGN AND ENGINEERING

Responsibilities:

• Documented a computer-aided design and engineering solid modeling process using Unigraphics to standardize and improve the job performance of automotive designers and engineers.
• Partnered and collaborated with engineers and designers to define, gather, document, and refine technical requirements (repeatable process) in order to produce online and hardcopy step-by-step instructions and procedures.

Confidential, Centerline, MI

TECHNICAL WRITER

Responsibilities:

• Documented automotive finance and business processes in order to obtain ISO 9000 quality management .
• Recorded detailed roles, responsibilities, and organizational interfaces as part of a detailed finance administrative process and procedures manual.