Technical Writers Resume Profile

PROFESSIONAL EXPERIENCE:

Technical and Customer Support

Confidential

Software installation and licensing support troubleshoot customer inquiries via email, telephone and chat lines.
Assist in editing and writing manuals, newsletters and user testimonials.
Test new software upgrades and document clear concise bug reports for development team.
Account management: send notifications and quotes for upgrades and maintenance .
Technical Report Writer Confidential Compiled data and wrote technical reports containing test results, photos, procedures and federal compliance specifications. Emailed and posted reports to client web sites.
Maintained databases, assisted with internet research, responded to audits, and upgraded test procedure formats.

Grant Researcher / Writer

Confidential

Researched and wrote grant proposals for Christian youth organization.

Technical Writer / Quality Assurance

Confidential

Designed quality assurance procedures to facilitate technical managers and technicians.
Performed Q.A. tests, analyzed data and wrote reports with suggested quality improvements.

Technical Writer / Q.A. and R. D. Technician

Confidential

Organized and administered overall functioning of both Q.A. and R. D. laboratories.
Interacted with Engineers, Technicians and Clients on developmental stages of new products.
Designed and submitted written documentation of test procedures and results.
Trained eighteen people using workshops and apprenticeships.

Technical Writer / Fiber Optic and Q.A. Technician

Confidential

Installed and troubleshot audio-video equipment, laser transmitters and optical amplifiers.
Interacted with Engineers on designs, blueprints and equipment manuals.
Wrote documentation in compliance with the Federal Communications Commission FCC specifications, and submitted all necessary forms and reports.

Technical Writer / Quality Assurance Technician

Confidential

Performed quality assurance tests and wrote technical documents and reports, submitting all necessary forms in compliance with specifications set by the F.C.C.
Created and presented instructive training seminars to technicians throughout the region.