Consulting Technical Writer Resume Phoenix, Arizona - Hire IT People

SUMMARY

Proactive and motivated technical writer with proven ability to produce high - quality, accurate documentation.
Valuable contributor as team member or as a solo writer managing several projects at the same time.
Proficient in the following software skills and tools:Information Mapping SharePoint Management Context-sensitive Help Team Collaboration
Multiple Projects Management Conditional Text Editing FrameMaker Conversion

CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, Arizona

Consulting Technical Writer

Responsibilities:

Produce large format (plotter) diagrams of servers with associated databases and services.
Diagrams consist of four tiers: (Web portal (presentation), Services (SOAP / WEB), Application, and Database, with their integration points.
Interact with SMEs and management within and outside of Electronic Technology Services (ETS) to accomplish layout and flow of maps for Development, Stage, Production, and User Test environments.

Confidential, Phoenix, Arizona

Consulting Technical Writer

Responsibilities:

Teamed with project managers and subject matter experts to create and edit paper-based and e-learning user guides for software applications used in test and production environments for internal users and external customers.
Produced fraud reporting documentation for external Issuers and Acquirers in Network Security to help customers more effectively detect fraud violation.
Collaborated with cross-functional teams to produce system and user requirements documentation describing duplication and migration of MicroStrategy objects between environments--updating caches; setting up events, developing dashboards—resulted in accurate and concise user guides. Created and managed SharePoint directory for draft and release documentation.

Confidential,Hillsboro, OR

Consulting Technical Writer/Trainer

Responsibilities:

Wrote, edited, and updated modularized system and business process documentation as training guides for Accounts Payable using SAP R/3 software in compliance with Sarbanes-Oxley requirements (SOX) for international external customers.
Developed training modules using Information Mapping© style on FrameMaker 6.0 for international clients. Modules consisted of multi-decision procedure tables, self-testing answer sheets, tax tables.
Improved handling and shipment of motherboards and sockets by 20% by creating tip sheet to expedite resolution of socket and motherboard handling issues. Actively took part in teleconference meetings with international customers and local team members.

Confidential, Bellevue, Washington

Senior Technical Writer

Responsibilities:

Successfully planned and budgeted three-day technical communication conference employing outside contract source for 25 attendees. Participants learned technical writing basics for reports and process documentation. Conference came in as scheduled and under budget by 15%.
Developed process overview manual encompassing all disciplines within Electrical Engineering Division. Developed schematics, charts, electrical components, cad cam drawings for Electrical Engineering as supplement to new and existing documentation.
Developed, wrote, and edited UNIX operating system user guide for network system implementation between workstations and mainframe for engineering audience.
Produced and edited animated graphics on interactive computer frames using lesson-authoring system on mainframe for international audience. Consulted with storyboard writers and video operations groups to define graphics, flow, and sequence of each lesson.