SUMMARY:

• Over 10 years’ experience as tactical business systems analyst, meticulous documentation (doc) specialist, and persuasive C - Level communicator.
• Deliver change recommendations to decision makers. Write eg, Strategy Realization Reports (SRRs).
• Advocate and detail enterprise improvement-targets directly to an enterprise’s directorship, sponsors and/or stakeholders.
• Hone Pliant Business Systems Integrity (PBSI), within critical path Organizational Transformation (OT) docs.
• Serve a Forbes and Accuity, ranked Top 5-25, clientele: global banks; State, and FED GOV agencies; bio-tech; hospitality, and wealth management firms.
• Delivered eg, an OT functional roadmap, for a $40 million dollar, budgeted system’s architecture overhaul, which supports an enterprise’s eCommerce portal. Introduced disruptive technology opportunities (tech-opps), which viably optimized operations for real-time portal responsiveness and adaptability, probing data and improving: user traffic coordination; brand identification, recognition, positioning and allegiance; customer aka client onboarding (CoB), customer service (CS), customer cross-sales (CCS), customer allegiance for profitability (CAP); multi-device displays and dashboards; up-to-date regulatory (REG) compliance Basel II, III, through CCAR objectives.
• Earlier as career consultant IC, updated another firm’s Global Trading Workstation (GTW), for trading equities and securities
• Implemented a scalable PBSI OT solution that eg, supports over 27.3 million digital banking customers: online; mobile.
• Gained key performance indicators (KPIs) eg, a 12% increase of click conversions.
• Researched and identified marketplace options and emergent tech-opps. Devised effective and efficient, multi-phased, agile PBSI OT solutions, projected across short and long-term change, aligned to forecasted gains that shaped, defined and energized an engagement’s systems architecture (re)design, steered by adoption and adherence to OT’s tech-opps and SDLC’s functional roadmap
• Founded Project Management Office (PMO): specified projects’ doc imperatives among eg, PMO’s 7-43 geo-dispersed collaborative contributors, and conferred with top-tier consultancy groups’ Change Agent Team(s). Control fluid SDLC deadlines pacing, and stem scope creep, task delegation confusion, performance ambiguity, and contribution redundancies, use eg, PMO’s matrix: SDLC DDT
• Compile, depict and narrate, for presentations, contingency plans, and perform an enterprise’s infrastructure-headcount to substantiate PBSI OT’s aims initiation. Generate current state, As-Is inventory: audit, assess and write gap analysis, contrasted with OT’s, phases-planned, future state, To-Be, emergent targets. Plan and implement large-scale change eg, (re)design and (re)engineering of business processes; workflows; brand(s) identity, marketplace positioning; product(s) and service(s), and their delivery, which support(s) business profit center(s) objectives and operations
• Contribute OT initiative’s pre-project brainstorming.
• Case for Change docs, Mission Statement, Project Plan (PP), and other development (dev) docs, for SDLC’s multiple-phases build. Contribute analytics, and corporate communications along with technical writing docs, for SDLC’s methodology fulfillment of OT’s deliverables eg, track mileposts, and contributions of iterative artifacts
• Write iterative proposals for multivariate, responsive and scalable OT solutions. Increase administrative savings and grow revenue streams through integrated OT innovation. Target eg, a business unit’s effectiveness, efficiency, responsiveness, adaptability and profitability. Optimize data gathering, mining and exploitation, and hone eg, user interface (GUI) for multi-device display and usability
• Draft evaluative PBSI recommendations: assess eg, annual report KPIs’ metrics, and tech-opps, contrasted to SRR’s aims.
• Negotiate and rank, top-downward, requirements (REQs) priorities, aligned to PBSI OT targets, culled during Joint Application Design (JAD) sessions. Elicit PBSI design REQs from client’s internal subject matter experts (SMEs): synthesize (non)functional specifications, compiled into OT’s business REQs doc: BRD.
• Probe BRD for verified and validated, viable OT changes to: processes; workflows; system(s) functionality; user interfaces and dashboards; network interdependencies; products, services and delivery, and revenue streams as well as corporate brand identity and culture.
• Align PBSI OT’s fluid targets to deadlines.
• Distill, depict or illustrate and narrate eg, use cases, and (re)define as well as corroboratively promote internal enterprisewide and marketplace brand identity, awareness, allegiance, and REG compliance objectives.
• Define, itemize and track partnership alignment(s), and resources. Advocate PBSI OT solution’s acceptance and implementation organizationwide; address and counteract persuasively pushback, inclusively. Write post-implementation Lessons Learned
• Write Business REQs Doc (BRD).
• Create Quality Assurance (QA): use cases - test cases; perform User Acceptance Testing (UAT): user validation
• Create infrastructure headcount; codify contingency plans and runbooks; save enterprise’s resources; contribute eg, copyedits to business unit’s baseline KPIs’ profitability reviews. Compile and focus data, SQL inquiries, and distill online business intelligence (BI), for fulfillment of SSR’s established OT targets. Lead Doc Review Cycle (DRC)
• Financial Services, Wealth Management, Federal Reserve (FED), eBanking FATF, BIS; IMF; TWB’s stats; Health and Human Services, Bio-Medical Technology patents, HIPPA, ICD, OSHA: ISO, IEC, FDA 510K REG, SAS; UN, GOV, State; heuristic Web Content Management (WCM)
• Steer customer relationship management (CRM) objectives.
• Collaboratively create an engagement's iterative, sequential, and layered SDLC build artifacts that facilitate and focus on eg, future state, To-Be OT targets. Ensure online brand identify, and focus points
• Galvanize team’s draft consensus through creation of compelling instructions, telling examples, and inspirational visuals.
• Produce eg, Cascading Style Sheets (CSS) templates. Craft visuals: PowerPoint decks, Gantt charts, flowcharts, process diagrams, organization charts, mind maps, performance data charts, Venn diagrams.
• Promote OT remedy acceptance, within an engagement’s dev docs, BRD, DRC, for apt BI use, planning/approvals, re eg, PBSI, SDLC build objectives.
• Use eg, SmartDraw, Visio, PowerPoint, Photoshop, OFFICE, AEM, HTML5

PROFESSIONAL EXPERIENCE:

Confidential

Sr Technical Writer

Responsibilities:

• Focus on eg, eCommerce and other tactical, and transactional, business delivery improvements.
• Calibrate and polish copyedits for internal corporate, and external, online branded-publications: content management.
• Exploit eg, Adobe Experience Manager - AEM app for portal's audience brand outreach, sales targets, creative assets management, social media objectives, browser neutral UX navigation eg, touch, search, and performance/sales analytics
• Co-led, with external consultancy contributors, an assessment review team.
• Researched “best tech-opps” COTs’ (commercial off the shelf vendors’) white papers and/or trials, and other sources. Initially, compiled recommendations for further evaluation.
• Generated C-Level SRR assessment findings, focused on eg, start-to-finish business case objectives distillation REQs for: data government and management tech-opps eg, Confidential, re its Data Governance Journey products solutions.
• Focus addressed REQs for: visual impact, traceability, document business, reference data acceleration, management of complex code hierarchies, consolidated integration for data mining, mapping, and validation of referenced data: semantics glossaries; data stewardship management: doc business policies and rules, tools, and priorities, aligned to chief objective of Pliant Business Systems Integrity (PBSI) fitment, and operations’ costs reduction, traffic volume management efficiency gains, scalability, and satisfaction of other confidential eg, data-safe, procurement SRR (report) viability
• Drive docs’ uniformity and consistency standards, re "look and feel", across devices for eCommerce operations optimization eg, create wireframes array … through moodboards. Abet services/features usability-inspections improvements eg, conversions (sales); credit cards, and cash payments processing; vendor management: inventory, and infrastructure controls
• Hone HTML5; create Cascading Style Sheets - CSS: CSS3. Formulate GUI - heuristic and forecast reports: advance predictive design familiar with Hybris-Adobe Experience Manager integration, data pulls, re multithread transaction targeting eg, statistical user volumetric see eg, PMCID: PMC3417226 data that may improve conversions and enhance UX and increase secure sales results. Create publication data-aware/business intelligence (BI) responsive and targets-compliant files/pages for distribution approval. Manipulate imagery eg, logo, enticements, products ads; use eg, Office (all its apps), InDesign, Illustrator, SmartDraw, Arbortext Epic E (XML-based authoring and editing) and Photoshop CS6. Test and evaluate changes. Some checks review work for regulatory compliance. Compile and report UX improvements, feedback, encapsulated as eg, assessments reports. Semi-remote resource: bi-weekly billable
• Created adaptive, BI-based, responsive-designed webpages, used eg, Adobe’s AEM Designer. Aligned “look and feel” priorities to match layout container and layout mode, data-fields’ targets, supportive of an optimized and integrated graphical user interface (GUI): website usable on various devices
• Built eg, three fixed-width, grid-based tabular layout mockups. Adhered to pragmatic case solutions, using eg, labels, headers, tags, tabs and the like that met client’s underlying SME specified functionality aka REQs to satisfy portal fulfillment of their business and system requirements for expectable conversion yields
• Assured webpage reliability across build modules, for internet-scale data eg, queries, search results, and vendor product/service delivery scalable targets. Ensured fulfillment of requirements through aptly defined fields, data-types, rules, calculations and other automated, signed-off processes satisfaction

Confidential, NYC

Strategic Directorship Reporting & Realization—SDRR Consultant

Responsibilities:

• Evaluated Confidential ’s ultra-high net worth customer relationship management - CRM platform’s products and services: builds that would support its portal’s slated modernization.
• Scrutinized Confidential ’s, then-current, Confidential inView app’s regional trials results, and trialed other of its pre-release global UX features.
• Researched assiduously emergent technology innovations supportive of Confidential ’s targeted array of numerous data-driven services that include what-if scenarios, portfolio views, performance analytics tools, customized graphics enriched reports, and other services, for a customer’s secure access to financial data and tools, viewable with advisors collaboratively: embraced tech-opps.
• Recommended viable improvements
• Ultimately, within a year, post our team’s tech-opps and strategy analyses, Confidential scaled-back or left particular long-range recommendations for some future build consideration, but Confidential did seamlessly change Confidential ’s platform to Microsoft’s Dynamics CRM. Advocated changes; that resulted in Confidential ’s inView now functioning as an IIS-based web-portal-application, provisioned by custom, siloed, non-local or regional, highly-secured servers, in a highly secured and locally-serviceable non-cloud-based framework. Akin to Microsoft’s SharePoint, it now supports extensive web-services interfaces, and provides restricted customer and staff member secure-access via its already planned bio-metrics, and by other access permission keys, but on an individual’s or family office’s secured-browser or with a thick client plug-in to Microsoft Outlook eg, on mobile devices
• Probed To-Be released user experience - UX eg, ease-of-use and functionality, as part of an objective third-party team's review: corroborated evaluations; wrote reports. Prepared eg, PowerPoint (decks), graphics and other C-Level presentations that featured measurements of eg, brand’s "perceived" integrity and security features across new collateral item types, and regions. Assessed likely effectiveness of Confidential ’s already slated paradigm-shifting features, for targeted UHNW market-focused portal re-positioning
• Participated in, among others, meetings with Confidential 's worldwide, geo-dispersed, executive directorship and its paneled SME committees; available 24/7 for highly-mobile global directors’ calls, in support of dynamic UHNW services change targets and fluid dev deadlines, or for urgent priorities shifts, focus realignments, and build conflicts remediation
• Advanced recommendations for aggressive exploitation of emergent patented and patent-pending technologies aka tech-opps that would further support Confidential 's proprietary, trailblazing, marketplace-first capture luster horizons.
• Synthesized forward perspective: outlined SDLC objectives (concatenation) for near and far-terms ie, projections spanning 12, 36, and 70 months: across a 5 years landscape
• Visualized proposed changes, supported by reference data and patents citations, in graphics-rich operative modeling.
• Wrote accompanying summations that liaised with and informed Confidential 's global directorship and SME leads as to available tech-opps (re)direction
• Itemized and detailed UHNW portal's recommended UX changes eg, multi-dimensional, GUI-projection for interactive customer engagement.
• Exploited Confidential ’s own internal science, math and information technology SME resources’ assessments
• Encapsulated C-Level change recommendations benefiting Confidential 's CRM for Confidential 's next-gen bespoke inView, a customizable-portal
• Embraced patents enriched innovations for viable CDIs.
• Consulted with Citigroup's divergent internal scientific and engineering resources, qualified by Confidential ’s own SME business-side driven targets, which steered a "proof of tech-opps concept". Focused initially on internal performance re-tests, paired to Confidential 's technology-side research and development - R&D area’s insights.
• Coordinated and conducted in-person and telephonic SME elicitation interviews across Confidential enterprise levels, for perspectives and prospectives corroboration, re next-gen-SDLC collateral artifacts as per changes. Created visualizations of proposed portal enhancements.
• Delivered CDI’s feasibility status as a comprehensive next-gen report, in an illustrative, graphics-enriched PDF

Confidential, New York, NY & San Francisco, CA

Sr Technical Writer; Sr Business Analyst

Responsibilities:

• Attained a 7 to 17% surge in projected users' add-ons (services sales) to firm's burgeoning 200+ million dollar portal revenue stream.
• Improved eg, GUI dashboards for user navigational ease. Formulated enhancements simulations {associative case use: non-possessive plurality}.
• Garnered as high as 94% mean user changes approval ratings in controlled GUI trials for specific Commercial Electronic Office - CEO’s, multi-apps, slated features.
• Owned post implementation key C-Level reports and corporate communications
• Nurtured Customer Management System - CMS, Customer Relationship Management - CRM and Web Experience Management - WEM critical path objectives.
• Drove time-sensitive Project Management Office’s - PMO’s agendum that supports large-scale, sequential and integrated, business and system, layered OCT optimization. Steered aggressive PMO commitments through vigilant metrics' priorities coordination
• Controlled PMO’s taxonomy ie, docs due for deadline pacing; that mitigated risk eg, delegation confusion, task ambiguity, contribution redundancies, and scope creep. Defined and modeled data/results for Key Process Areas - KPAs and Key Performance Targets - KPTs
• Copyedited deliverables’ content: co-led document review cycle - DRC.
• Compiled and designed reports’ stats.
• Crafted wireframes; design dashboards through re-brand of portal's themes. Used IBM's WebSphere's Page Builder - WebDAV ... GUI design graphics customization; edited Cascading Style Sheets - CSS: top-level page (tab), child page, Customization Shelf, content adds, layout change, style change
• Page Builder admin entries, files stores entries:: Customization: new theme, new skin, new iWidget, layout, style, logo, dynamic-content spot, menu item, Enabler API: bug trace and debug .... portal customization: Web dev tasking
• Recommended team’s identified product changes persuasively in strategic communications. Galvanized consensus; that embraced current eCommerce, eBanking and social network Thin Client technology (non-disruptive updates eg, BEA WebLogic Platform) marketing trends, links and distribution solutions. Led with eg, selective scenario(s), culled from research of findings in eg, Whitepapers. Steered business unit's resources; met fluid OCM deadlines. Implemented writing style and naming conventions’ changes that enhance user ease-driven content success. Used: MS Word, Visio, Project; Wireframes, Adobe Photoshop CS3 (Creative Suite 3), CorelDRAW Graphics Suite X5, Dreamweaver, Snag-It, SODA Pro OCR; HP's Mercury Quality Center–MQC: Oracle platform; some IBM's WebSphere familiarity
• Ensured content team’s command and adherence to best GUI practices as well as PMO's Writing Style Guide-WSG, conforming to sponsor’s already approved portal's “branded image” ad collateral — its look and feel: for CRM & WEM
• Recommended International Financial Reporting Standards-IFRS readiness strategy. Determined portal's user access-levels changes ie, privileged users' site features and tools options for complex financial markets' analytics, which facilitate proprietary on-demand, customized data manipulation and modeling for realtime — asset classes' — performance position | portfolio reporting.
• Web Knowledge Discovery in Databases-KDD: data groups' records; cluster analysis; unusual records — anomaly detection — dependencies. Analyzed contents, usage, business intelligence and data mining. Contributed copyedits to Annual Report
• Created eg, archetype landing page mock-ups elements: those featured brand associations: rules mining, using database techniques eg, spatial indexes for patterns input data summations, used in predictive analytics ie, Decision Support System-DSS; Decision Tree Learning-DTL, and mapping. Website and servers monitoring, sweeps, and mining, re eg, alerts by SMS/text messages/RSS, IM and/or email triggers transmissions, collections, compilations, and redirections

Confidential, Albany, NY

Sr Technical Writer: PMO Control & Sr Business Analyst

Responsibilities:

• Designed Business Architecture Document–BAD for programs’ centralized and integrated, statewide web portal to host efficient services/benefits delivery to a multi-million client base. Re/wrote iterative signed-off Business Requirements Document–BRD
• Supported directly PMO’s Project Manager and its capable Project Control Leader on team of 27 contributors for DRP rewrites and other copyedits as well as for other changes.
• Abridged key deliverables’ deficiencies.
• Met stringent artifacts’ deadlines through iterative copyedits or all-out REQ rewrites for comprehensive US Federal 508-accessibility and HIPAA–ICD-10 REG compliance.
• Wrote C-Level reports and emails.
• Delivered eg, Requirements Traceability Matrix-RTM. Honed PMO's integrated ECT solution’s FRM
• Identified and qualified needed system processes, work streams, roles or organizational change Opportunities.
• Projected those proposed changes in “What If” scenarios and simulations, which availed estimated 4 - 20%+/- sponsor costs savings.
• Helped model scenarios' findings in HP's MEGA Tool simulations ; HP's PPM. Summarized system architecture, SDLC dev status and projections in informative and engaging PowerPoint decks, presented to eg, SMEs, stakeholders and sponsors
• Detailed deliverables culled from among Confidential 's 58 Social Services Districts’ fragmented and/or often silo'ed ie, partially or fully amiss of central systems connectivity operations statewide.
• Participated in cross-functional JAD dev eg, Client Onboarding–COB targets determination and reporting
• Created BAD doc for H&HS’s programs and benefits delivery to clients that include, among others eg, SNAP (food stamp program), HEAP, TANF and EBT.
• Wrote an overview of portal’s central application features.
• Ensured that documented business goals reflect in portal’s design REQs
• Contributed collaborative and iterative Functional Business Information Requirements Analysis–FBIRA doc. Co-authored eg, Business Process Analysis–BPA doc. Gathered, compiled, culled and/or re/wrote Requirements Traceability Matrix–RTM; included in final signed-off Business REQs Doc–BRD review; As-Is to To-Be tasking environments eg, COB
• Refined Organizational Change Management Strategy–OCMS and Plan–OCMP. Determined improvements for personnel roles and work flows; formulated simulations; wrote and modeled depictions/descriptions for process reengineering: OCM opportunities. Liaised sponsors’ and stakeholders’ divergent interests; targeted OCM cultural changes
• Determined: Gap Analysis–GAP; devised, created and/or edited C-Level presentations eg, PowerPoint decks’ elements and content
• Used As-Is information to illustrate eg, relationships and historical trends, for initiative’s functional roadmap docs. Contrasted that with To-Be visualizations: models, prototypes and/or forecasts, which champion OT’s phases-driven critical path objectives in eg, Business Requirements Doc aka BRD. Inform C-Level chiefs; top-executives decision makers accurately of feasible OT options, which show that OT would eg, contain, reduce, or eliminate multivariate costs. Perceptive client relationship management (CRM) change agent. Advocated: verified and validated complex organizationwide change recommendations tactfully among sponsors, stakeholders, SMEs, and other contributors.
• Delivered start-to-finish SDLC artifacts collaboratively. Use Object-Oriented Application Design (OOAD) techniques. Adhered to agile Rational Unified Process (RUP) software development (dev) framework. Work independently, and in team settings; created, contributed and/or edited:
• SDLC Strategy: plan phases; coordinate DDD taxonomy, budget, talent, tech, and partnerships write styles, create templates, and command matrix control docs; copyedit SDLC artifacts; draft corporate communications and C-Level strategic reports SDR. Construct visualizations; use eg, AEM, Visio or SmartDraw 2014, HP MEGATool, CAD, PowerPoint, Photoshop C6. Participate at all levels of doc review process (DRP). Formulate metrics: performance measurements eg, Excel; write deep-dive C-Level reports and presentations. Brand collateral/artifacts

Confidential, New York, NY & Washington, DC

Sr Business Analyst & Enterprise Communications Contributor

Responsibilities:

• Finalized specific SDLC contributions made by 34 geo-dispersed team members, within a Six-Phases ie, Agile DAD RUP framework
• Wrote corporate communications; created high quality PowerPoint deck C-Level presentations, corroborated with SMEs. Led drafts that encompassed eg, Enterprise Vendor Risk Management–EVRM, and strategic enhancement programs for Risk Management optimization
• Identified opportunities for strengthening and enhancing extant EVRM framework within org: Governance, Reporting, Risk Tolerance & Vendor Risk Tiering, Enterprise Risk Management, Business Risk Management, Tools & Technology Headcount, and Response and Contingency Preparedness
• Effected enticing eCommerce “branding” through creation of compelling hard, and soft, product/service content that features eg, distinctive collateral graphics' appeal, readability, and GUI navigational ease. Defined Grantee aka Client Onboarding–COB targets
• Wrote persuasive eg, C-Level reports; PMO’s: FAQs, APIs, user guides, engineer design manuals, COB, enterprise policies, procedures, protocols and guidelines, contingency plans, online business intelligence (BI), and runbooks
• Wrote REG compliant, strategic communications. Reduced count of or mitigated operational risks. Codified and standardized PMO’s PPP&Gs, re eg, ISO/IEC 31010:2009: Risk Management; Risk Assessment Techniques; ISO Guide 73:2009: Vocabulary; GAO/AIMD-21.3.2: Payment Processing; ASB; eg, Statement on Auditing Standards–SAS eg, No. 112: EIT. Co-created initial SAP Operational Headcount Plan, and commensurate PPP&Gs*, applicable to (rules engine definitions) eg, COB