SUMMARY:

• Accomplished senior writer, project lead, process analyst with the capacity to grasp complex topics, produce documentation for multiple audiences, and the aptitude to integrate new publishing tools and processes
• Work well with all levels of management, and possess a wide - ranging technical background encompassing hardware, software, IT, telecom, semiconductor, and wired/wireless networking products
• In-depth knowledge of single-sourced, conditional documentation and multi-volume, merged WebHelp systems
• Experienced with document organization and standards (SOPs), high-level graphic presentations, expert-level knowledge of various authoring tools, and extensive experience integrating and converting application formats

SOFTWARE SKILLS:

FrameMaker

Project

Visio

Dreamweaver

Word

PowerPoint

Photoshop ePublisher Pro

Excel

Acrobat Pro

SnagIt

Captivate

PROFESSIONAL EXPERIENCE:

Confidential, Irvine, CA

Principal Technical Writer

Responsibilities:

• Write, edit, and revise Application Notes, Data Sheets, Product/Software Briefs, Programmer’s Reference Guides, Software Development Guides (SDGs), and User Manuals for wired/wireless semiconductor devices.
• Interface with engineers and project managers to document semiconductor specifications.
• Semiconductors for wired/wireless communications supporting networking, broadband, and mobile devices.

Software: FrameMaker, Word, Visio, Dreamweaver, Acrobat Pro, SnagIt, and iTrack.

Confidential, El Segundo, CA

Senior Technical Writer

Responsibilities:

• Researched, tested, and wrote knowledge-based articles supporting best practices on how to deploy recommended IT security procedures for targeted/suggested computer vulnerabilities via Group Policy.
• Researched, tested, and wrote 20 IT technical guidance procedures supporting risks and vulnerabilities for a successful beta release of Centrics.
• Wrote a Quick-start guide supporting the installation and usability for the preliminary release of Centrics.

Software: FrameMaker, Word, SnagIt, Confluence, Jira, and Agile.

Confidential, Los Angeles, CA

Senior Technical Writer

Responsibilities:

• Wrote/edited/revised Installation Guides, User Guides, API, and Model Library Reference Guides for virtual wireless network simulation/emulation software.
• Created FrameMaker templates (improving layout, usability, and online presentation), wrote internal processes, and developed a writing style guide.
• Created GUI help, and developed multi-volume, merged help systems, revamped training materials, and developed several eLearning tutorials.
• Managed the evolution, testing, implementation of new publishing tools to expand document formats and delivery (ePublisher, Captivate,and Acrobat Pro portfolio features).
• Introduced new processes supporting a 1900% growth in product development and release schedule demands.
• Interviewed engineers, developers, and managers to support software product releases (16 PhD’s on staff).
• Hands-on testing and document validation of new GUI functions for each software build/release.
• Created single-sourced, conditional documents supporting multiple product models and features.
• Designed and compiled PDF portfolios to integrate multiple files into a single, coherent PDF file.
• Developed and designed HTML, database content for GUI and WebHelp using ePublisher and FrameMaker.

Software: FrameMaker, ePublisher Pro, Captivate, Acrobat Pro, SnagIt, Bugzilla, Confluence, and Agile.

Confidential, Vernon, CA

Senior Writer

Responsibilities:

• Created processes and internal procedures supporting production workflow and product development.
• Wrote employment contracts and drafted contractual correspondence to vendors and overseas manufacturers.
• Interviewed CEO to develop and write business strategies and procedures for production development.
• Wrote and edited contractual documents and miscellaneous correspondence for the VP of production.

Software: Word, Visio, and Photoshop.

Confidential, Hollywood, CA

Senior Writer/Project Lead

Responsibilities:

• Developed a proposal-based document plan, authored an executive presentation, and wrote/designed procedures for a series of disaster recovery runbooks for selective customer-facing eFax and eVoice internet services requiring failover to an alternate datacenter during a disaster or technical failure.
• Developed a project plan with timelines and dependencies for the series of failover procedures.
• Provided document baselines with requirements and sample formats defining a disaster recovery plan.

Software: Word, Visio, PowerPoint, Project, SnagIt, and Confluence (enterprise Wiki software).

Confidential, Rosemead, CA

Process Analyst/Writer

Responsibilities:

• Analyzed/documented job duties from single-points-of-knowledge for IBM server tape storage systems.
• Created internal IT documents and user guides for Sefas/Mailstream billing systems and disaster recovery processes.
• Interviewed computer operators (SMEs) to document single-points-of-knowledge used to train new employees.
• Collaborated with engineers, supervisors, and managers to define and document internal IT processes.
• Created failover procedures to safeguard Edison’s Sefas/Mailstream billing system, which translated into safeguarding 35 million dollar daily revenue.

Software: Word, Excel, Visio, PowerPoint, and Lotus Notes.

Confidential, Irvine, CA

Senior Technical/Marketing Communications Writer

Responsibilities:

• Established publications department, developed processes, style guides, procedures (SOPs), and trained new writers.
• Designed a variety of FrameMaker templates and wrote/edited/updated Data Sheets, Application Notes, User Guides, Product Briefs, White Papers, and created Windows help files (CHM) for semiconductor devices.
• Interfaced with engineers, project managers, and directors to document semiconductor specifications.
• Developed department processes, procedures (SOPs), and style guides.
• Produced single-source master documents using FrameMaker’s conditional text features.
• Supported the development of documents converted into multiple languages.
• Wrote first-generation HTML user guides for 10/100/1000base-T Ethernet controllers supporting Dell contract.
• Collaborated with each business unit to design, create, and manage an intranet-based document/information architecture repository providing documentation and design resources for field engineers and customers.
• Created and managed a techpubs intranet website providing a platform to share department resources.

Software: FrameMaker, Word, Robohelp, Excel, Visio, Dreamweaver, Acrobat, Access, Illustrator, and Photoshop.

Confidential, Tustin Ranch, CA

Senior Technical Writer

Responsibilities:

• Documented and updated subscriber line xDSL technical practices. Originated a system-level Provisioning Manual for a universal subscriber carrier system.
• Supported a document migration from Word to FrameMaker, and provided technical and software support.
• Created FrameMaker templates that provided a near seamless conversion from Word to Frame.
• Coordinated with project management to create new documents and modify/update original procedures.

Software: FrameMaker, Word, Excel, and Corel Draw.