SUMMARY:

• Extensive experience in writing, editing and maintain, planning, reviewing, testing, and publishing an extensive variety of documentation mediums, including software and hardware user and reference documentation, system administration manuals, diagnostics manuals, online help systems, installation and migration manuals, product fact - sheets, whitepapers, and more
• Familiar with documenting and packaging the FISMA and DoD DIACAP certification and accreditation processes
• Specialization in leadership training through team building with project teams, colleagues, clients, programmers, developers and SME’s creating win/win environments for producing top quality product results and meeting deadlines for deliverables in excellence
• Team member of an innovative post 9/11 project which designed and implemented a digital documentation standard for a high profile Federal Government Agency
• Consolidated multiple websites and print resources to create a streamlined portal that supplies immigration information and processes for more than 100k people employed by Homeland Security
• Managed and maintained configuration processes to ensure accurate data dissemination to domestic and internationally stationed troops
• Proficient system change management coordinator and facilitator of the Enterprise Change Control Board (ECCB) process
• Seasoned professional writing, creating, and implementing end user training courses, user resources, training material and manuals for proprietary software in the area of Digital and hard copy documentation and IT/Software Development
• Leadership Training & Development, Confidential
• Team oriented program based on leadership through self mastery and developing leadership in others
• Provide life coaching to participants in discovering strengths and defining goals, brainstorming strategies, action planning, long-term evaluation, holistic self-integration, balancing work and personal needs, career development
• Certified Records Training, DHS Office Of Records Management
• Understanding of basic records management principles to successfully manage records in the Federal Government.
• Techniques and protocols that govern the lifecycle of a record, including concepts of adequate and proper documentation, disposition, and where to go for help.
• Managing records and information to support the work of the Federal government and improves staff effectiveness. There are no formal prerequisites.
• Records retention schedules

TECHNOLOGY SUMMARY:

Languages: Working use of HTML and PDF

Software: Expert use of MS Office: Microsoft Word, Excel, PowerPoint, MS Project, Access.Skilled use of Adobe, Photoshop, Dreamweaver, Share Point, Rational Clear Quest, Windows 7

Familiarity: Adobe Illustrator, and Visio

PROFESSIONAL EXPERIENCE:

Configuration Management Analyst/ Senior Technical Writer

Confidential

Responsibilities:

• Ensured all documentation, policies and procedures followed DoD 8500 and 8510 compliance
• Assist Information Assurance in documenting security controls for enterprise network, providing risk assessment support, and configuration/change management support for POAM mitigation
• Provided editing oversight for DIACAP documentation packaging for the DIP, SIP, DIACAP Scorecard and POAM
• Define, implement and integrate the configuration management database (CMDB) strategy
• Review and establish CM audit policies to meet requirements
• Perform Configuration Management activities relating to identification, control, and tracking of designated systems and/or equipment
• Interface with department personnel to ensure new systems/services are compliant with CM policy
• Serve as an advisor to (or non-voting member of) Government Change Control Board (CCB)
• Configuration Management practices in accordance with Information Technology Infrastructure Library (ITIL) practices, Capability Maturity Model integrated (CMMi) framework, and compliance with ISO 9001
• Maintain the environment for hardware and software product build, staging, testing and integration
• Develop and implement hardware and software version control processes, policies and procedures and ensure that they are followed on hardware and software development projects
• Utilize configuration management tool Rational Clear Quest and Clear Case to store, track, and manage configuration items
• Interpret concepts, assist in maintaining and developing the environment for hardware and software product build, staging, testing and integration
• Researches, prepares and edits complex technical documents for publication, including users manuals, training materials, installation guides, proposals, and reports.
• Ensures documents meet editorial and customer specifications and adhere to standards for quality, graphics, format, and style.
• Interview technical personnel and interpret reports, specifications, and data analysis to improve the quality and standardization of technical reports
• Collaborate with Subject Matter Experts (SMEs), solutions architect and technical teams to establish technical specifications
• Review published materials and recommend revisions or changes in scope, format and content required to meet critical milestones for proposal development.
• Interview SMEs, engineering personnel and review material to become familiar with product technologies and/or services required for proposal development.
• Review project documentation to ensure compliance, validity, completeness of content and consistency with order, style guides and technical terminology
• Assist project manager in developing performance management support and track and update deliverables.
• Assist with project planning and developing communication plan to communicate with all stakeholders in an organized and clear manner.
• Managed Microsoft SharePoint master documentation library applying IV& V style guide standards to approved templates based on customer/staff / program manager feedback related to possible gaps, errors, and improvement opportunities

Senior Technical Writer

Confidential

Responsibilities:

• Wrote and edit Confidential process documentation
• Wrote and edit strategic and planning documentation at a program level
• Facilitated Change Management Integrated Project Team Meetings
• Performed CM audits and reviews of project baselines
• Developed measurement processes for CRs, customer satisfaction, continuous improvement, and primary ITIL functional areas
• Develop and maintain the program Quality Management Plan
• Partnered with the CCM Lead in establishing policy guidance, advice, and assistance in the definition and implementation of standards, policies, processes and procedures as well as the development of a Confidential consolidation strategy

Senior Technical Writer

Confidential

Responsibilities:

• Analyze requirements for process development
• Develop source materials and consult with developers, editors and illustrators while preparing draft material.
• Write technical documents, related appendices, new technology whitepapers, standard operating procedures, diagrams & similar publications.
• Provide support, technical documentation compiling, writing/editing, and/or coordination for each assigned task.
• Maintain current knowledge of technical concepts, and responsive to feedback.
• Attend relevant technical meetings and serve as the scribe, recording meeting minutes and assigned tasks as required.
• Organize and create technical documents from notes, work instructions, meeting minutes and white boarding sessions, in an appropriate format.
• Work with high-level officials and under minimal supervision.

Technical Writer

Confidential

Responsibilities:

• Managed Web and interactive communications project from initial consultation through successful launch
• Developed and maintained long-term client relationships
• Created and monitored schedules, deliverables and internal and vendor resources to deliver projects on time and on budget
• Develop and manage departmental process and quality assurance measures
• Developed user interface, general architecture and navigation systems for client Web sites
• Conducted search engine optimization (SEO) and search engine marketing (SEM) efforts for clients and employer, including traffic analysis and reporting
• Provided short- and long-term Web strategy for clients
• Developed RFP responses, proposals and cost estimates
• Acted as technical representative in sales efforts with potential clients
• Managed company-wide software purchases and related vendors
• Developed and/or edited client and in-house marketing and sales materials
• Contributed to technical innovation and overall business direction

Senior Technical Writer

Confidential

Responsibilities:

• Acted as content manager a critical web site for the Office of Records Services of over 7,900 files
• Managed and trained over 1,000 content authors with documentation processes providing editorial guidance, updating documents on the website, adding hyperlinks, preparing related search links and tools.
• Worked closely with Web Designer and Programmer to keep the website features current and streamlined as well as developing new innovative client server applications for case management, auditing, tracking and reporting efficiency.
• Created, edited, proofread, organized and added writing to all technical documents and white papers.
• Electronically formatted large documents (as large as 65 chapters long) to be suitable for the DHS Intranet. Formats included .PDF and HTML.
• Uploaded HTML documents to proprietary Content Management System for posting to internal website.
• Trained thousands of end users how to effectively navigate through web based programs, policies and procedures and web content management.
• Interfaced with ARMA (Association of Records Managers and Administrators) to research records management best practices
• Created and maintained Microsoft Access database for end user training and project tickler files.
• Responsible for research and documentation of current statistical information obtained through the Department of Labor and Statistics.
• Monitored the website standard operating procedure which included regular file backups, uploading and testing new code, checking and fixing broken hyperlinks and ensuring that the site was disaster recovery prepared and 508 compliant.
• Proficient in creating white papers on leadership training and training as it relates proprietary software and its end users.

Technical Writer/Trainer

Confidential

Responsibilities:

• Worked as a consultant assigned to various financial institution specializing in helping clients develop a complete New Hire Training Program in order to speed the new user learning curve with respect to proprietary software. Services included:
• Creating and designing a “new hire” training curriculum for all new employees (one-on-one and in a classroom of 25) on network procedures, proprietary application, Netscape Suite and Microsoft Office (including Word, PowerPoint, Excel and MS Project) decreasing repetitive support calls by 80%.
• Designing a database for diagnosing and tracking common end user problems for a user community of 1500 globally.
• Working in conjunction with software programmers testing cutting edge proprietary software application in order to provide training documentation creating user guides and user procedure manuals.
• Assisting in the creating and web posting of departmental training course schedules and user-guide hyperlink site map.
• Participating in product help-desk coverage providing clients and prospects with timely and accurate user support and training on all Microsoft Office and proprietary applications.
• Assisted project offices maintain record keeping compliance with Y2K conversions.