OBJECTIVE:

Add value to the company's products and services by using my experience in technical writing and business process modeling.

SUMMARY:

• A self - directed technical writer/ business analyst around 9 years of experience in writing business processes, product guides, and procedure documentation
• User Guides, Installation Guides, Online Help, Operator Procedures, Policies, Process Guides, Specification Documents, Quick Guides, Service Manuals, System Documentation, Test Cases

TECHNICAL SKILLS:

Authoring Tools: MS Word, Excel, Acrobat, Captivate, Dreamweaver, Excel, FrameMaker, HTML, Paint Shop Pro, Photoshop, PowerPoint, MS Project, RoboHelp, Outlook, SGML, SharePoint, SnagIt, Visio, Wiki, XML, Epic Editor, XDoc, Macromedia Flash, Adobe Illustrator

Operating Environments: Windows (7, XP), UNIX

Bug Tracking Tools: JIRA, Bugzilla

Methodologies: Agile, SDLC, Information Mapping, Storyboarding, Unified Modeling Language (UML)

EXPERIENCE:

Confidential, Fort Worth, TX

Technical Writer

Authoring Tools: Documentum, SharePoint, Clarity, Excel, Word, Remedy, Control-M

Responsibilities:

• Converted R&D applications to new infrastructure technology architecture handbook (ITAH) template and upload them to Documentum
• Updated Backup server information using Control-M Jobs
• Tracked and updated ticket assignments in Remedy
• Coordinated with the team and update ITAH status tacking sheet in SharePoint
• Created IRIS/E-Commerce integration document for migration team

Confidential

Technical Writer and Business Analyst

Authoring Tools: MS Word, FrameMaker, RoboHelp, Wiki, SharePoint, Visio, DITA PowerPoint, Outlook, JIRA

Responsibilities:

• Created a variety of deliverables for ICDW Teradata Disaster Recovery, such as online help, guides, user manuals, and failover and failback procedural documents
• Involved in gathering requirements sessions and created BRS, SRS, and FRS documents
• Designed architecture diagrams, flowcharts, and system flows for Teradata components
• Created icons, and symbols for network engineering groups
• Created and managed project data using Wiki and shared with product teams
• Developed Wiki style guide, and managed the wiki content throughout the project development lifecycle
• Customized DITA for process automation, Index production, and created overviews for modules
• Created DR Runbook for Data Mover and Teradata systems
• Updated Excel macros using JavaScript to generate structured FrameMaker XML files automatically from Excel files
• Facilitated review meetings to align content and to form a consensus among content owners
• Tracked and updated bug ticket assignments using JIRA
• Distilled FrameMaker documents into Adobe Acrobat PDF files

Confidential

Technical Writer and Business Analyst

Authoring Tools: Word, FrameMaker, SharePoint, Wiki, Visio, XDoc, XML, SnagIt, Excel

Responsibilities:

• Created and updated operating procedures, technical description, configuration parameters, feature description, and troubleshooting documents for Policy Control Server (PCS)
• Coordinated multiple project assignments with a team of three technical communicators
• Create and Update existing Quality System Documentation including test scripts and SOPs
• Transferred to the Infrastructure Solution project an integrated offering of seven OSS products under a common GUI when first project had to cut staff
• Wrote user guides and quick cards for PCM GUI using FrameMaker
• Designed sequence diagrams and flowcharts
• Designed an API using JavaDoc and Web Services Definition Language (WSDL)
• Developed engineering process content using Wiki tools
• Used Information Mapping methodology to create job aids and procedures
• Involved in gathering requirements sessions and created BRS, SRS, and FRS documents
• Consolidated customer documentation deliverables for new clients
• Worked in an agile environment
• Created diagrams, icons, and symbols for network engineering groups
• Documented .NET, and JAVA program codes
• Updated Excel macros using JavaScript to generate structured FrameMaker XML files automatically from Excel files
• Tracked and updated bug ticket assignments using JIRA
• Organized Outlook with SharePoint in SSO environment

Confidential

Technical Writer

Authoring Tools: Word, Epic Editor, Framemaker, PowerPoint, Photoshop, DITA, XML, Dreamweaver

Responsibilities:

• Designed an API using JavaDoc for Accelero Diameter within an Agile development
• Delivered DITA sessions to the team to create and reuse of metadata XML files
• Maintained documentation on external customer portal using Dreamweaver
• Designed website, including forms, graphics, and content
• Analyzed Feature Requirement Specifications, interacted with SMEs, developers, testers, and project managers to gather information for documentation
• Published online Information Technology change release and problem determination newsletter using Dreamweaver
• Created user guides, quick guides, and frequently asked questions (FAQs) during the project life cycle
• Managed documentation schedules in consultation with development and project management

Confidential

Technical Writer

Authoring Tools: Word, Excel, Captivate, SnagIt, Paint Shop Pro, Outlook, Wiki

Responsibilities:

• Created custom compliance documents: standards, guidelines, and procedures for Confidential
• Developed Captivate interactive modules for a project scheduling and resource management application
• Created Web pages, including headings, hyperlinks, and tables
• Consolidated customer documentation deliverables for new clients
• Involved in documenting market data, and Request for Proposal (RFP) with highest and lowest bid for market maker
• Documented Sales, Purchasing, and Pricing job aids for Confidential application
• Interviewed domain owners to gather requirements for standards
• Tracked and updated bug ticket assignments using JIRA
• Published map-based JavaScript APIs, including constructors, methods, and events
• Analyzed an overall picture of product cost breakdown and put into a report using MS Excel and graphs
• Provided to my team members on the Instructional Design concepts
• Used Outlook to organize folders, messages, and notifications

Confidential

Technical Writer

Authoring Tools: Word, RoboHelp, HTML, Photoshop, InDesign, SnagIt

Responsibilities:

• Developed online help for Accounts, Human Resource Planning (HRP) and Dashboard modules of CRM application
• Wrote Accounts Receivable user guide by extracting core content from vendor implementation manual
• Created PowerPoint presentation for human resources department
• Created and executed test case document for CRM application
• Developed storyboards for Computer Based Tutorials (CBTs) using the Instructional Design concepts and Captivate
• Converted user guide into standard InDesign book document
• Maintained Web Help and HTML Help
• Designed and implemented context help for web services and client server applications
• Created application icons, diagrams, and graphics
• Developed comprehensive product documentation including release notes, administration guide, user guide, setup guide, and developer guide

Confidential

Technical Writer and Instructional Designer

Authoring Tools: RoboHelp, Epic Editor, Flash, Adobe Acrobat, Word, Paint Shop Pro, SnagIt

Responsibilities:

• Created online help, guides, user manuals, and standard operating procedures for Gemini project
• Interviewed Subject Matter Experts (SMEs) for relevant technical inputs
• Developed interface and layout in Flash with ActionScript
• Designed website, including forms, graphics, and content
• Facilitated review meetings to align content and to form a consensus among content owners
• Documented ISO 9002 internal security policies and standards

Confidential

Technical Writer

Authoring Tools: RoboHelp, Adobe Acrobat, HTML, Word, Paint Shop Pro

Responsibilities:

• Created user manuals, and standard operating procedures for HITAS project
• Interviewed Subject Matter Experts (SMEs) for relevant technical inputs
• Created PowerPoint presentation for human resources department
• Maintained HTML Help