SUMMARY:

Staff - Level writer having extensive experience in technical writing and a firm understanding of the Software Development Life Cycle (SDLC). Performs multiple tasks efficiently, achieves high productivity, and owns assignments completely with minimal assistance from planning through implementation. Interacts with key business units in Marketing, Usability, Software Development, and Engineering, within diverse business cultures and architectures. Excellent communicator who manages change in a structured and efficient manner and emphasizes building strong relationships with teams and clients.

OBJECTIVE:

Seeking to use professional planning, analytical, and technical writing expertise; to add value to an organization’s productivity, integrity, availability, and profitability; and to promote lasting business relationships.

EXPERIENCE:

Senior Requirements Analyst

Confidential, BALTIMORE, MD

Responsibilities:

• Produced storyboards and scripts for training videos.
• Created and revised quick reference guides and lesson plans for training modules.
• Analyzed training videos and documentation for consistency and accuracy.
• Updated monthly contractual deliverables.
• Researched and updated training-related problem log items.
• Evaluated style and consistency standards for training documentation.

Technical Writer

Confidential, TARRYTOWN, NY

Responsibilities:

• Created customer-facing documentation and troubleshooting online helps for immunoassay laboratory instruments.
• Worked with translation vendors to produce documentation packages in 19 foreign languages.
• Collaborated with graphic artists to create instrument diagrams.
• Verified UIs. Mapped online helps to UI fields.
• Created CD masters for project archiving.
• Uploaded documentation to Teamcenter and SAP content management systems.

Contract Technical Writer

Confidential, ATLANTA, GA

Responsibilities:

• Created and edited internal-use-only support and implementation guides for Confidential hotel-management software products.
• Wrote newsletters informing national and international teams of Enterprise Architecture’s organization, standards, principles, and service-oriented architecture (SOA) platform.
• Uploaded and converted documentation to format compatible on Wiki (Web-based storage area).

Confidential, ALPHARETTA, GA

Senior Technical Writer

Responsibilities:

• Wrote and edited user’s and operator’s guides and online helps for Confidential
• Produced and updated FrameMaker and Word templates, and converted legacy documents to current template styles.
• Created guide describing how to use FrameMaker templates to produce company documentation.
• Assisted other team members in troubleshooting FrameMaker and Word issues.
• Converted documentation to PDF for product releases and internal online distribution via SharePoint.

Technical Writer

Confidential, ATLANTA, GA

Responsibilities:

• Revised and edited international regulatory manuals (Beverage Operations, Division Operations, Packaging Authorization, Reference, and Standard Methods) for the Beverage Quality Department.
• Used Visio to produce flowcharts and diagrams for guides.
• Converted Word documents to PDF and added fields, links, and bookmarks for easy navigation (and produced document describing these procedures).
• Prepared manuals for publishing on the company intranet and for hardcopy use.

Technical Writer

Confidential, NORCROSS, GA

Responsibilities:

• Revised and edited the CASHplus Getting Started Guide and Electronic Banking Quick Reference Guide (both describe how to use online corporate banking software).
• Wrote the outline and some content for the CASHplus Administrative User's Guide.

Contract Technical Writer

Confidential, ALPHARETTA, GA

Responsibilities:

• Wrote and updated user’s manuals for Confidential Student Workspace and for the Assign module and the Alerts/Messages module of Confidential Manager Workspace (products enable users to create or to use online training courses).
• Revised the user’s manual for Confidential Content Builder Workspace.
• Edited colleagues’ documentation.

Confidential, SMYRNA, GA

TECHNICAL WRITER AND EDITOR

Responsibilities:

• Revised personal-trainer and aerobics manuals for the Confidential .
• Produced user’s guide and “cheat sheet” for online Bible initiative of the Confidential and the Society for Biblical Literature.
• Designed FrameMaker Information Mapping templates for documentation.
• Converted documentation to PDF for online distribution.

Confidential, ATLANTA, GA

Senior Technical Writer

Responsibilities:

• Wrote and updated installation, administration, and user’s manuals for internal credit-card processing products.
• Produced glossary of business and technical terminology.
• Edited technical documentation and Web sites for credit-card products.
• Designed FrameMaker Information Mapping templates for documentation.
• Converted documentation to PDF for online distribution.

Confidential, ATLANTA, GA

Senior Technical Writer

Responsibilities:

• Wrote and updated application and installation manuals for Confidential online trading products.
• Designed FrameMaker templates for hardcopy documentation.
• Created guide describing how to use FrameMaker templates to produce company documentation.
• Converted documentation from Word to FrameMaker.
• Converted documentation to PDF for online distribution.