Technical Writer/Editor Resume Orlando, FL - Hire IT People

SUMMARY:

Confidential ’s fifteen - year career includes content, communication, and integrated marketing management at leading banking and engineering companies. She also taught advertising concept and design at a Confidential . Confidential is proficient in InfoPath, RoboHelp, SharePoint, Sitecore, Vignette, and WordPress (online content); Adobe SiteCatalyst and Google Analytics (online analytics); InDesign and Photoshop (graphics); Novatus and Vision CRM (contracts/clients); and MS Office including Access. She can code in C, CSS, HTML, and JavaScript, and she has experience with ADA/508 compliance, IA/UX design, SEO/SEM practices, and W3C standards for websites.

EXPERIENCE:

Technical Writer/Editor

Confidential, Orlando, FL

Responsibilities:

Created and maintained SharePoint sites and InfoPath (XML) online forms
Wrote and edited policies, procedures, desk procedures, software documentation, business process documentation, client/user FAQs, reference guides, user guides, style guide, glossary, marketing materials, training materials, announcements, articles, newsletters, reports, templates, etc.
Worked with senior management to develop internal communication strategy and editorial calendar; also collaborated on special projects such as QA process, help desk process, and escalation planning
Worked with Compliance, Legal, Risk, and other stakeholders to finalize and publish materials
Worked with Employee Engagement to organize employee events and fundraisers

Content Manager and Design Instructor

Confidential, Orlando, FL

Responsibilities:

Helped with intranet content migration from in-house CMS to Sitecore; migrated, tested, and troubleshot content; added metadata; trained LOB publishers in person and via Live Meeting; published weekly e-newsletter and WordPress help site for ~80 employees; provided analytics reporting for senior management
Taught course on advertising concept and design; used Adobe Creative Suite, Mac iWork, and other leading-edge tools

Technical Writer/ Content Management

Confidential, Charlotte, NC

Responsibilities:

Managed content projects for Confidential and related websites using Vignette, SharePoint, RoboHelp, and hand coding (CSS, HTML, XML, JavaScript); partnered with multiple stakeholders (owners, producers, developers, Legal, Marketing, QA, UX, etc.) throughout multistage process; provided emergency turnarounds as needed
Wrote and edited copy for Confidential, related microsites, and various customer and merger communications, which required creative, legal, and technical writing expertise
Wrote and maintained help pages for Confidential using RoboHelp
Provided SiteCatalyst analytics, interpretations, and recommendations to stakeholders; used SiteCatalyst and Google Trends research to update content and metadata as needed (SEO)
Provided Vignette CMS and CM process training to new content managers; worked with developers to improve CMS functionality and with QA to correct site defects as needed

Technical Writer

Confidential, Atlanta, GA

Responsibilities:

Took a two-year sabbatical to focus on various writing projects including fiction, nonfiction, and my One New Thing blog (haloblu.blogspot.com)

Manager of Communication and Digital Marketing

Confidential, Atlanta, GA

Responsibilities:

Managed company website, including organization, design, copy writing and editing, coding, analytics, SEO, and W3C best practices
Managed digital marketing, including client e-newsletters, multimedia email campaigns, and online ads; managed both digital and print production
Helped create new company website by providing site strategy and architecture, SEO strategy and design, user experience design, and content creation

Communication Manager and Technical Writer/Editor

Confidential

Responsibilities:

Managed marketing intranet and published employee e-newsletter, which had ~150 subscribers with 0 unsubscribe requests throughout 3.5 years of publication
Wrote and edited manuals, policies, procedures, proposals, reports, templates, internal comms, etc.; garnered and shared competitive and strategic intel as needed
Wrote and edited ad copy, articles, press releases, presentations, promos, brochures, mailers, event posters, white/technical papers, etc. (integrated marcomm); transformed complex information into clear, concise text and focused on benefits over features

Client Care Program Manager

Confidential

Responsibilities:

Managed national program wherein key clients are interviewed in person by senior Confidential staff to gain feedback and to reinforce client relationships; designed entire program including process, questionnaire, and Access database; analyzed and reported data, and followed up on every complaint/concern to ensure client care

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Technical Writer/editor Resume

Orlando, FL

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