Summary:

• Summary: Over 20 years' experience in communications and operations experience, including technical and marketing communications. Technical writing experience includes IBM software manuals programmers' and user guides/reference manuals for the banking industry. Other industries include Engineering, Procurement, and Construction and Financial/Collections.
• During 1998 2004, I managed conceptual development for a magazine, where I supervised staff that included writers, crafters, and graphic designers, and wrote feature articles and editorial content. Other experience includes developing web site content, and producing a trade magazine and an online newsletter, and developing press releases.
• I began my professional career in Information Technology at MetLife's data center in Greenville, SC, serving as Scheduling and Operations Analyst and Scheduling Analyst. From there, I worked in the banking industry, also as a Computer Operations Analyst.

Professional Experience

Confidential

Working with the Business Services Group, performed technical writing and editing for Fit-for-Purpose project initiative. Developed templates and edited documents to improve consistency, format, and ensured documents were correctly entered into Sharepoint.

Confidential

As technical editor and course developer, worked with subject matter experts in various functional groups to create on-line Fluor University courses in Procurement, Contract and Subcontracts Management, and Materials Management.

Confidential

• Worked on proposal content, developed from source material from subject matter experts
• Assisted with last-minute editing and proofing of proposals.
• Developed the scope of work for a Records Management project initiative that included researching Fluor practices for records retention and applying that knowledge of the current methods
• Developed an executive presentation to have the scope of work approved
• Worked with Contingency Operations task force to establish an overall project procedures manual and a process for quick turnaround to support contract level activities

Technical Writer

Confidential

• Worked with subject matter experts in Construction, Engineering and Health, Environmental, and Safety to develop procedural content and ensure that procedures met Fluor Nuclear Power specifications
• Created PowerPoint presentations for business and client meetings
• Proficient in transmitting document packages for retention in a controlled document management system

Technical Writer, Fluor Power

Confidential

• Created technical documents to support startup Plant Commissioning activities
• Developed documents and created templates for Commissioning field references, guidelines, project execution plan, Commissioning Managers' reference manual, activity plan and other documents required by client
• Created documents and forms using Word/Excel/Visio and inserted or updated graphics as needed flowcharts, exhibits, and other exhibits
• Developed mission statement

Technical Writer

Confidential

Developed procedures and forms according to Fluor Nuclear Program and ASME standards to ensure success in Fluor's ASME certification for nuclear construction

Web Content Manager

Confidential

• Part-time website content development under direction of PC Create It publisher
• Compiled instructional content from source material in an Access database

Communications Specialist, Resurgent Capital Services

Confidential

• Worked with business areas Human Resources, Bankruptcy, Collections, Mailroom to update policies, procedures, and guidelines.
• Produced HR's employee handbook, Manager's Survival Guide, and general HR communications
• Worked with employee campaigns, such as United Way developed communications and implementation strategy
• Developed Resurgent's company store website in conjunction with vendor
• Created specifications and marketing materials as part of launch of company-wide training website Learning Management System

Confidential

• Worked with publisher, ad sales manager, graphic designers, and freelance writers to manage and produce print magazine PC Create It
• Planned editorial content and supervised designers in page layout PC Create It

Editor continued

• Researched and wrote feature articles PC Create It and PC Teach It
• Worked with vendors on sponsorship of contests and fulfillment of prizes PC Create It
• Developed website content, including craft project instructions, tips, editorial pages, company information and special subscriber offers PC Create It and PC Teach It

Confidential

• Managed SYNNEX website contact and coordinated Intranet content with Sales and Customer Service departments
• Edited SYNNEX's trade magazine
• Edited and e-mailed communications to SYNNEX affiliates computer resellers, dealers, and VARs price drops and promotional emails
• Developed press releases, working with company executives
• Pitched news stories to editors for publication in reseller and channel publications
• Edited employee newsletter

Confidential

• Wrote and published Information Technology policies and procedures
• Developed IT online forms
• Worked with strategic planning team to document processes and business system requirements for an RFP
• Worked with business units on software and operations manuals for residential property support
• Updated intranet content and published a monthly IT newsletter

Confidential

• Lead writer banking application software manuals mainframe
• Created policy and procedure manuals First Union, Wachovia, Systematics
• On software manuals, met with engineers to publications coordinators
• Met project schedules effectively and ensured overall quality in format, style, and readability metrics

Confidential

• Operations Analyst responsible for software on Xerox large-volume printers.
• Designed and managed computer production schedules using UCCEL software.

Confidential

Responsible for computer operations scheduling and solving production issues. Mainframe system restarted programs as production failures occurred. Interfaced with programmer/analysts to resolve program and job control language issues. Documented root causes and suggested ways to implement permanent fixes.