SUMMARY:

• Content Developer/Technical Writer/Instructional Designer, Business Analyst, and Computer Software Consultant with experience in the technology of government, telecommunication, manufacturing, financial industries, healthcare and judicial courts
• Exceptional background in writing, editing, and balance of technology and business issues
• Strong analytical, investigative, and teamwork skills
• Experience in gathering requirements, diagramming processes, writing project definition documents, traceability matrixes, mapping data, Kaplan STT Software Training Technology , a simulation based training tool, SDLC documents Design, Requirements, Test Plans , Standard Operating Procedure SOP , Information Assurance IA , Request for Proposal RFP , Statement of Work SOW , Service Level Agreements SLA , Business Process Modeling, Computer Based Training CBT /Online material, GAP Analysis, ITIL /ITSM, user manuals, user training, technical data sheets, white papers, marketing materials, and related technical and publications
• Implementation of document project deliverables based on project goals/requirements

SOFTWARE/TECHNICAL KNOWLEDGE:

Proficient in MS-Office Professional Suite Word, Excel, PowerPoint, Publisher, Project, MS Access , Visio, Kaplan STTT authoring and publishing tool , MS-Project, SQL Server, Adobe Photoshop, IBM Point-of-Sale POS Knowledgeable in: Oracle 11i, Oracle Financials, Business Process Modeling Notation BPMN , Enterprise Architect EA , Java, Unix, Rational Unified Process RUP , Rational ClearQuest, Functional Tester, Manual Tester, RequisitiePro , HelpSTAR SharePoint /Other Portals, QuarkXPress 7, SnagIt, SmartDraw, and Multiple Operating Systems OS Platforms

METHODOLOGIES/COMPLIANCES:

Proficient in Chicago/Microsoft writing styles, Software Development Lifecycle Software SDLC , CMMI, Waterfall and Agile. Knowledgeable of: Enterprise Resource Planning ERP /Customer Relationship Management CRM systems, Oracle Supply Chain Management, Sarbanes Oxley, ITIL, IETM, Rational Unified Process RUP , Business Process Management BPM , ISO Standards, Service-oriented architecture SOA , Request for Proposal RFPs and Acquisitions Government Contracts , NIST SP 800-53, and Section 508 Compliance

PROFESSIONAL EXPERIENCE

15 years Technical Writer experience

Confidential

• Sr. Technical Writer/Documentation Specialist
• Supporting network assessment documentation for proposed USDA WAN infrastructure enhancement project
• Interview and collaborate with subject matter experts SMEs to capture processes/procedures and related content.
• Develop and critique content encapsulating AS-IS and TO-BE network and security assessment
• Develop and critique content presentation documentation PPT

Environment: Compliance/Standards/CMMi, MS-Win8, Server/Client, SharePoint,

Tools Used: MS-Office Suite 2013 Word, Excel, PowerPoint, Publisher and Visio , SnagIt

Confidential

Sr. Technical Writer

• Supported contractual documentation for an Oracle Business Intelligence Enterprise Edition OBIEE project
• Interviewed and collaborated with subject matter experts SMEs to capture processes/procedures and related content.
• Developed manuals User guide and administration guide for a comprehensive business intelligence platform that delivers a full range of capabilities - including interactive dashboards, ad hoc queries, notifications and alerts, enterprise and financial reporting, scorecard and strategy management, business process invocation, search and collaboration, mobile, integrated systems management and more.

Environment: Compliance/Standards/CMMi/GxP, MS-Win8, Server/Client, Citrix, SharePoint, Service-oriented architecture SOA, PL/SQL

Tools Used: Oracle OBIEE, MS-Office Suite 2013 Word, Excel, PowerPoint, Publisher and Visio , SnagIt

Confidential

Business Process Analyst/ Sr. Technical Writer

• Supported contractual documentation for the Maryland Health Insurance Exchange MDHIX project based upon the Center for Medicaid and Medicare Services CMS requirements
• Developed SDLC documents for Agile Deliverables
• Interviewed and collaborated with subject matter experts SMEs to capture processes/procedures and content for end-user
• Developed Business Process Modeling Notation BPMN for eight MDHIX modules 200 workflow diagrams
• Developed/edited Interface Control Documents ICD and System Design Document SDD
• Developed training and presentation documentation PPT, Word and Quick Reference guide for quality checks of draft documents
• Created, modified, and converted tables and graphical images to meet 508 compliance
• Participated in peer review sessions and weekly status meetings with multiple project teams and vendors
• Multi-tasking of writing assignments

Environment: Compliance/Standards/CMMi, MS-Win8, Server/Client SharePoint, Agile, Service-oriented architecture SOA , Enterprise Architect

Tools Used: MS-Office Suite 2013 Word, Excel, PowerPoint, Publisher and Visio , SnagIt

Confidential

Requirements Analyst/Sr. Technical Writer

• Supporting contractual documentation for a proposal bid to the National Oceanic and Atmospheric Administration NOAA /National Weather Service NWS Tsunami IT Management TIM project
• Reviewed Phase 1 Request for Proposal RFP deliverables
• Gathered and researched requirements from subject matter experts sme
• Developed requirement matrix to generate SDLC/IA documents
• Develop technical documents to meet compliance standards
• Create, modify, and convert graphical images
• Participate in peer review sessions and weekly status meetings
• Multi-tasking writing assignments

Environment: Compliance/Standards/Guidelines SOX , CMMi, MS-XP, Server/Client, SharePoint, VPN, ITIL/ITSM Oracle Service-oriented architecture SOA

Tools Used: MS-Office Suite 2007 Word, Excel, PowerPoint, Publisher and Visio

Confidential

Requirements Analyst/Sr. Technical Writer

• Facilitated development of SDLC/IA documents for the Enterprise Identity Management EIDM project based on the Center for Medicaid and Medicare Services CMS requirements
• Researched, gathered, and edited business requirements to generate SDLC/IA documents for an emerging web-based system
• Participated in joint application development JAD sessions, system related walkthroughs, and peer review sessions Webinars and GoToMeetings Prepared Minute Meetings Notes for Reviews and weekly status meetings
• Multi-tasked writing assignment for technical and non-technical audiences and testing of application
• Developed technical documents to meet Quality Assurance and 508 compliance standards Provided full Lifecycle Management of documents through SharePoint

Environment: Compliance/Standards/Guidelines CMMi, ITIL, NIST SP 800-53, Section 508, PCI, HIPPA, SOX , Agile, Java, Oracle, Service-oriented architecture SOA , MS-7, Server/Client, SharePoint, VPN

Tools Used: MS-Office Suite 2010 Word, Excel, PowerPoint, and Visio Adobe Reader/Writer

Confidential

Technical Editor Remote

• Facilitated development of IT reengineering documents Quick Reference Guides for the CTS Enhancement Project
• Gathered requirements from SMEs and research essential data
• Created, modified, and converted graphical images for artifact document inclusion

Environment: Compliance/Standards/Guidelines Section 508, HIPPA, SOX , CMMi, MS-XP, Server/Client, SharePoint, Agile Service-oriented architecture SOA VPN

Tools Used: MS-Office Suite 2010 Word, Excel, PowerPoint, Publisher and Visio

Confidential

Information Technology Services ITS

Sr. Technical Writer

• Facilitated development of SDLC/IA documents
• Gathered requirements from SMEs and researched essential data
• Created and compiled system/software development documentation from business and technical project team inputs implemented business processes and diagrams
• Participated in peer review sessions Webinars and GoToMeetings
• Developed technical documents to meet compliance standards and guidelines

Edited and proofread technical data reviewed document lifecycle via SharePoint multi-tasked writing assignments for technical and non-technical audiences

Environment: Compliance/Standards/Guidelines NIST SP 503, Section 508, SOX , ITIL, Waterfall, MS-XP, Server/Client

Tools Used: MS-Office Suite 2003 Word, Excel, PowerPoint, and Visio

Confidential

Copyright Technology Office CTO

Business Process Analyst/ Sr. Technical Writer

• Facilitated development of SDLC documents for the CTO applications enhancement project
• Gathered requirements from SMEs and researched essential data
• Developed templates to standardize all documents Prepared Minute Meetings Notes/voice recordings from team reviews and weekly status meetings Webinars and GoToMeeting
• Established style guidelines and standards for texts and illustrations Created business processes and diagrams Created, edited, and proofread complex technical data
• Managed change control issues and document management system
• Multi-tasked writing assignments Supported projects by serving as senior-level point of contact

Environment: Compliance/Standards/Guidelines NIST SP 503, Section 508, PCI, SOX , ITIL/ITSM, Waterfall, Java, Service-oriented architecture SOA , MS-XP, Server/Client

Tools Used: MS-Office Suite 2003 Word, Excel, PowerPoint, and Visio

Confidential

Program Management and Business Requirements PMBR

Requirements Analyst/Technical Writer

• Facilitated development of QA Checklists to measure business requirements, mockup screens, and diagrams based upon the Center for Medicaid and Medicare Services CMS requirements
• Gathered requirements from SMEs and researched essential data for specific projects
• Implemented QA checklist documents and Business Requirements BR Created mockup screenshots and templates, processes, and diagrams Edited and proofread complex technical data
• Participated in peer review as a result of approved Requirement Change Request RCR implementation Webinars and GoToMeeting
• Managed change control issues and document management system Verified RCR Tracker/SharePoint documentation approval status
• Multi-tasked writing assignment for technical and non-technical audiences

Environment: CMMi, ITIL, Compliance/Standards/Guidelines Section 508, PCI, HIPPA, SOX , CMMi, ITIL, Agile, MS-7, SharePoint, Server/Client

Tools Used: MS-Office Suite Word, Excel, PowerPoint, Visio, and SnagIt

Confidential

Sr. Technical Writer/ Business Process Analyst

• Facilitated development of SDLC and ITIL/ITSM Services Catalog documents for the Washington Communications and Technology Services WCTS Center project
• Gathered requirements from SMEs and researched essential data for Request for Proposal RFP
• Developed ITSM Help desk, Network/Operations, Engineering/Development documents, other
• Participated in team reviews and daily/weekly meetings Webinars and GoToMeeting
• Developed templates to standardize all documents Created business processes and diagrams
• Managed change control issues and document management system Reviewed and updated documents through all stages
• Multi-tasked writing assignments for technical and non-technical audiences Supported projects independently by serving as sole point of contact

Environment: Compliance/Standards/Guidelines Section 508, PCI, SOX , ITIL/ITSM, Service-oriented architecture SOA , MS-XP, MS-7, SharePoint, Server/Client

Tools Used: MS-Office Suite Word, Excel, PowerPoint, and Visio

Confidential

Information Technology Strategy Performance/Project Portfolio Office

Sr. Technical Writer

• Facilitated development of Capital Funding and ITIL/ITSM Change Management documents
• Implemented business processes/RFC/SOPs/workflow diagrams documents Analyzed and compiled data
• Developed templates to standardize all documents
• Participated in team reviews and daily/weekly meetings Webinars and GoToMeeting
• Managed change control issues and document management system Reviewed and updated documents through all stages
• Multi-tasked writing assignments for technical and non-technical audiences

Environment: ITIL/ITSM, Compliance/Standards/Guidelines NIST SP 800-53, Section 508, PCI, HIPPA, SOX , MS-XP, SharePoint, Service-oriented architecture SOA , Server/Client

Tools Used: MS-Office Suite Word, Excel, PowerPoint, Project, and Visio

Confidential

Public Defender Service for the District of Columbia, IT Department

Requirements Analyst/Sr. Technical Writer

• Facilitated development of performance-based Statement of Work SOW , SDLC documents, and Policy and Procedure documents
• Gathered requirements from SMEs and researched essential data
• Participated in Peer-reviews and daily/weekly meetings Webinars and GoToMeeting
• Developed templates to standardize all documents Analyzed and compiled data to create documents Business, Requirements, Design documents and diagrams
• Managed change control issues and document management system Reviewed and updated documents through all stages Multi-tasked writing assignments

Environment: Compliance/Standards/Guidelines Section 508, PCI, SOX , ITIL, MS-XP, SharePoint, Server/Client, Service-oriented architecture SOA

Tools Used: MS-Office Suite Word, Excel, PowerPoint, Project, and Visio

Confidential

ASI Compliance Contract Management CCM BPM Implementation

Information Technology Solutions ITS Operations and Security

Sr. Technical Writer

• Facilitated development of Reengineering, ITIL/ITSM Service Level Agreements SLAs , and Standard Operating Procedures SOPs for AARP clients and business units via business rules, workflow processes/diagrams, matrices and requirement analysis
• Implemented ITIL/ITSM Service Catalog documents Systems Operations, Networking Services, Voice Communications, Information Security, IT Engineering and Assurance, and Integrated Technology Support departments
• Gathered requirements from SMEs/other sources
• Facilitated team reviews and daily/weekly meetings Webinars and GoToMeeting
• Managed SharePoint document management system and change control issues Reviewed and updated documents through all stages Multi-tasked writing assignments for technical and non-technical audiences

Environment: Compliance/Standards/Guidelines NIST SP 800-53, Section 508, PCI, HIPPA, SOX , ITIL/ITSM, MS-XP, Waterfall, SharePoint, Server/Client, Java

Tools Used: MS-Office Suite Word, Excel, PowerPoint, Project, Visio, and Adobe PDF

Confidential

Sr. Technical Writer

• Facilitated Statement of Work SOW document development for the NMCI Continuity Contract
• Gathered requirements from subject matter experts SME and analysis of Terms Conditions T C , Service Level Agreements SLAs , Performance Measurements PM , and Contract Clauses for RFP - Compiled over 60 plus ITIL services to develop the SOW
• Developed SOW template to standardize format
• Participated in team reviews and daily/weekly meetings in person or teleconference Prepared Minute Meetings Notes for Reviews and weekly status meetings Webinars and GoToMeeting
• Accessed document repository SharePoint for uploading, reviewing, and version control
• Multi-tasked writing assignments for technical and non-technical audiences

Environment: Compliance/Standards/Guidelines FISMA, NIST SP 800-53, Section 508, HIPPA, SOX , ITIL/ITSM, MS-XP, SharePoint, Server/Client

Tools Used: MS-Office Suite Project, Word, Excel, PowerPoint, Visio, and Adobe PDF

Confidential

Business Analyst/Technical Writer

• Facilitated development of Business Process Reengineering BPR of Standard Operating Procedures SOPs , workflow processes/diagrams, training material, IT Disaster Recovery Plan and document revisions
• Gathered requirements from subject matter experts SME researched and analyzed essential data
• Facilitated team reviews and daily/weekly meetings
• Developed templates to standardize all documents business processes and diagrams
• Created SOPs, Visio, Matrices, I.T. Reengineering and Network Procedures/Processes documents
• Multi-tasked writing assignments

Environment: MS-XP, Compliance/Standards/Guidelines Section 508, PCI, SOX , Waterfall, Oracle, Service-oriented architecture SOA , Main-frame and Server/Client

Tools Used: MS-Office Suite Word, Excel, PowerPoint, Visio, and Adobe PDF