Skills Summary

IT professional, skilled in deadline-driven technical writing and business analysis, process and product training, requirements gathering, functional specifications, flowcharting, Web usability, process analysis, policies and procedures writing, indexing, template creation, developmental and substantive editing, proofreading, mathematical typesetting, most popular authoring and content management tools, training and graphics packages. Familiar with multiple software development processes and process maturity efforts.

Technical Expertise

• RoboHelp, Madcap Flare, Lotus Notes, SMART Predictor, AuthorIT, uPerform
• UNIX applications: viEditor, TeX, XML, HTML
• IBM Lotus Web Content Manager, TechSmith SnagIt, JASC PaintShop Pro, PVCS, Harvest, Rational Clearquest and Clearcase, Microsoft Visual SourceSafe
• Adobe Photoshop, Framemaker, Compose, Acrobat, Acrobat Distiller,
• Microsoft Office - Word, Excel, PowerPoint, Project, Visio, expert level
• PLATFORMS: Windows 7, Vista, Windows NT, Windows 2000, Windows 95, Windows XP, Macintosh, UNIX,
• Active Directory, SharePoint, Rally.

PROFESSIONAL Experience

Confidential

Technical Writer

• Write capability guides - what the product can do compared with how it can be used - user manuals .
• Gather technical and functional information from quality analysts, software engineers, and software architects as well as research functional and technical specifications.
• Prepare and maintain installation, user/release notes, user documentation, systems, programming operations and products and services documentation, publications, procedures and methods.
• Research, outline and prepare complex written text that is technically and grammatically accurate and conforms to the company's writing style.

Computer Skills:

• Advanced knowledge of Microsoft Word, Adobe Acrobat and Distiller, RoboHelp and MadCap Flare.
• Working knowledge of additional assigned tools, as required i.e. Visio, XML and HTML, Captivate, and Dreamweaver .

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Confidential

Business Systems Analyst/Sr. IT Analyst 2

• Gains an understanding of the big picture direction of the various business units, and facilitates the transfer of this understanding to others in the supported business unit through process documenting, training and analysis.
• Functions as a business analyst ensuring that customer requirements are interpreted and documented with the intent of being understood by a diverse audience.
• Composes and reviews Web content for standards, usability, branding.
• Manages constantly changing Web content.
• Translates Spanish Web pages for Spanish-speaking customers.
• Serves as liaison between I/S and Corporate Communications branding staff .
• Ensures cohesion in the customer area and assists both technical and customer departments in the development of the systems.
• Assists in development of test plans, matrices, and defect correction.
• Composes user manuals, white papers, and online help.

Confidential

Technical Writer/Analyst

• Collaborated with development teams, project managers, and information developers in SCRUM sessions to produce training materials, online Madcap Flare and Dreamweaver , and hard copy documentation for network monitoring, collaboration, and e-mail applications. Backup Scrum Master.
• Member of team established to develop a development metrics process and standardize documentation practices.

Confidential

Process Project Mgt., Senior Technical Writer/Analyst

• Trained and advised entire development group in software quality best practices, peer reviews, and workflow management database. Documented, analyzed and improved existing processes.
• Managed the Review process of all software requirements, design, and project planning documents, ensuring adherence to CMM software quality processes.
• Provided process oversight on multiple concurrent projects with critical release deadlines hard copy and online .
• Developed process training using storyboarding documented processes with Visio.
• Estimated project work efforts using Function Point Analysis
• Collaborated with documentation team on best practices, developmental editing and peer reviews
• Administered Research and Development project tracking database Lotus Notes
• Entered, updated, and tracked documentation defects in defect tracking tool
• Using RoboHelp in combination with Microsoft Word collaborated with development teams and project managers to produce online help and hard copy documentation for targeted audiences and user groups User and Technical Reference Manuals, Release Notes, online help field level and context-sensitive

Confidential

Project Analyst

• Wrote grant proposals, procured material, administered and managed budget for 1.9 million federally funded project cross flow filtration pilot plant .
• Wrote Standard Operating Procedures for filtration pilot plant.
• Managed the training and implementation of ISO9001 standards project for filtration pilot plant, including documentation and document control.
• Managed and coordinated the work of three assistants.
• Coordinated manuscripts and managed editorial process for two engineering publications. Established standards for hardcopy advertising, brochure design. Implemented intra-agency communication program and strategy.
• Provided student and faculty support and guidance in university procedures regarding admissions, financial aid, hiring standards, procurement, scheduling, grant management, etc.