SUMMARY

• Accomplished technical communicator including project meetings, requirements, user manuals and training.
• Skilled in the analysis of systems and processes, and the design of relational databases and user interfaces.
• Experienced with software development desktop and web applications .
• Personable and proactive problem solver with attention to detail and process.

PROFESSIONAL EXPERIENCE

Technical Writer

Confidential

• Maintain compliance for user manuals, instructions for use and applied labels in an FDA regulated environment.
• Gather and investigate requirements and content for manuals working with cross-functional teams.
• Deliver user manuals on time and with correct information for critical deadlines.
• Adhere to and drive labeling process implementing approved change requests and maintaining traceability.
• Write impact assessments and perform verification for labeling design change requests.
• Responsible for creating online help file for Master Drug Library software used by pharmacists.

Analyst/Technical Writer/Programmer

Confidential

• Fulfill contractor positions for various companies as an independent analyst/technical writer/programmer.
• Provided continuous support to customers including PC support, retraining and process improvement.
• Wrote documentation as needed to detail installation procedures, user instructions, and customized programs.
• Developed customer tracking program imported/cleansed data, created user interface for non-technical users.

Business Technology Consultant

Confidential

• Multiple roles fulfilled by leveraging experience as software and database developer while learning new technologies.
• Analyzed multiple systems used by financial institute and presented recommendations to increase productivity and line of business sales customer buy in resulted in a large six figure implementation project.
• Gathered requirements for SharePoint Business Intelligence project for large drug store chain and presented proto types to upper management for review and approval.
• Designed and built SharePoint portals/sites out-of-the box including writing design documents, providing governance recommendations and transferring knowledge to client site administrators.
• Developed user interface for cemetery contract database used Access 2010 and leveraged client's existing SQL Server 2005 for data backend to improve response time for remote users.

Technical Writer

Confidential

• Created and delivered 200 documents to prepare bank's IT Department for successful external security audit.
• Met with SMEs to write policies, standards and procedures for Applications, Systems and Security Teams.
• Worked in conjunction with team members to verify documentation in alignment with corporate information security policies and National Institute of Standards and Technology NIST .

Systems Analyst

• Recommended new technology based on analysis of AS400 programs and processes at Public Housing Authority.
• Authored System Analysis document describing the business processes and diagramed data flows using Visio.
• Wrote and prepared RFP including review of local and wide area network LAN/WAN bandwidth and equipment and accessibility to new system by remote users.
• Reviewed responses to RFP and recommended vendor to client based on business and technology strategies.

Project Manager/Systems Integrator

• Took ownership of issues for a behind schedule and over budget software project to drive it to completion.
• Communicated and coordinated with third-party software vendor to implement and test new features and fixes for application included prioritizing new features and bug lists.
• Facilitated and mediated between third-party software vendor and handheld device manufacturer to identify and resolve issues with mobile application and handheld devices.
• Acted as liaison among users, management, IT and vendors to set and manage expectations for project.

Senior Application Developer

Confidential

• Designed and programmed Active Server Page ASP application to put County Tax Assessment records on the Internet.
• Interviewed SMEs to document requirements included functional specifications, business logic and user interface.
• Verified tax record data import from AS400 to SQL Server database.
• Supported and resolved issues with Internet Information Services IIS and application.
• Wrote online help files for web users searching for tax information.

Project Manager/Lead Developer

• Managed all phases of workflow automation project to create and submit contracts, track certificate of insurance and manage vendor information.
• Automation resulted in reduction of staff by 2 employees and reduction of paper consumption by 30 .
• Created custom suite of applications to streamline submission and review process for contracts.
• Integrated insurance and vendor information to provide tracking and automated escalation procedure to reduce number of uninsured vendors working for customer.
• Wrote end user manual and provided one-on-one training.
• Scheduled and coordinated testing with key departments who produced hundreds of contracts per year.

Senior Application Developer

Confidential

• Created solution to capture, manage and respond to 250 prescription drug requests received daily by client that required a 48 hour turnaround timeframe for approval or denial.
• Successfully met budget constraint set by client and project deadline to avoid additional fines for client.
• Developed Lotus Notes database to accept faxed requests, and input telephone requests by staff.
• Automated workflow process of 20 different request forms using LotusScript and Formula language.
• Interfaced Lotus Notes database to Mainframe to send and receive patient information.
• Coordinated team members to test MQSeries interface between Lotus Notes and Mainframe.

Application Developer

Confidential

• Provided software solutions for large corporate clients with sales forces located across the United States.
• Designed, created and deployed applications including user interfaces, storage and retrieval of data.
• Developed solutions with email notification, workflow, and document management both thick/thin clients.
• Maintained a secure web-based problem reporting system streamlining notification and response time to problems.

Technical Writer/Lotus Notes Developer

Confidential

• Created and maintained application solutions and documentation for internal teams supporting customer account.
• Built, implemented and supported Lotus Notes applications.
• Designed and wrote user and system administrator documentation geared toward new Lotus Notes users.
• Interfaced with customers gathered project specifications, performed system analysis, and provided business solution.
• Documented all applications including functionality, design, and user manuals.

Documentation Specialist

Confidential

• Responsible for all documentation activities related to a suite of GPS data collection applications.
• Designed and created manual style and cover design.
• Scheduled production of manuals from writing to reviews to final print stage.
• Initiated development for Functional Specification Documentation Standards.
• Tested products and provided written results to the Engineering and Quality Assurance departments.