PROFESSIONAL EXPERIENCE

Confidential

Results-driven Instructional Designer with nearly twenty years of knowledge management and learning event development experience from working in prominent institutions of higher education and financial services companies. Expertise in new instructional technologies, social media and working with business partners to evaluate current learning environments to identify gaps, develop training strategies and program delivery options. Training events are then designed following adult learning principles and instructional design models, from ADDIE to rapid prototyping, to develop and deliver engaging instructor-led, train-the-trainer, virtual classroom, and interactive eLearning and mLearning experiences to shape learning development programs to meet learners' needs and organizational goals.

Confidential

• Effectively and efficiently executed each phase of the ADDIE instructional design methodology to design, develop and deliver instructor-led, eLearning, mLearning and virtual classroom training events in such areas as: legal compliance, human resources, information technology, sales processes, finance, target marketing, digital media, business soft skills, and employee professional development
• Researched, evaluated and consulted with SMEs and business partners in the areas of course development best practices, root cause training needs analysis, task analysis, objective generation, course outlining storyboarding, assessment development, interface designs, content development, technical editing, and evaluation of the learning outcomes of training events
• Authored training event best practice standards, processes and system use documentation, a range of quick-reference guides , help files , online newsletter and marketing communications
• Project Lead, implementation of the Cornerstone OnDemand Learning Cloud beginning with the development of business requirements, RFP documentation, vendor evaluation, and through the contract statement of work, and formal launch stages
• Facilitated brainstorming sessions pertaining to training strategy development and the use of social of media in support of training initiatives
• Software and system use included: Adobe Dreamweaver, RoboHelp , Captivate, Photoshop, Articulate Storyline Studio, TechSmith Camtasia Snagit, Trivantis Lectora CourseMill LMS, AICC/SCORM, Microsoft SharePoint Publisher, Audacity, Goldwave, Swishzone SwishMax, WebEx, Lync, Live Meeting, Survey Monkey, Cornerstone OnDemand Talent Management Suite Learning Performance Management, Talent Acquisition, Succession Planning and On-boarding , Apple Movie Maker

Senior Learning and Develop Specialist

Confidential

• Mentored training team members in the areas training event design, use of development tools and the creation of printable job aids
• Delivered live and virtual classroom training events
• Designed, developed and managed content on web and SharePoint sites
• Co-Chaired, the Valassis Training Council
• Chaired, Valassis Environmental Sustainability Web Site subcommittee

Confidential

• Instructional designer, technical writer, and developer of courses, help systems, and web pages
• Developer of web-based training and software simulations in support of information technology system use, online financial transaction quoting systems, sales processes and insurance products
• GUI template design, development, and user experience testing
• Maintained and enhanced existing online training materials and help systems
• Introduced a new help system methodology which aligned step-by-step guidance with information about the business ramification of each action
• Researched, evaluated and proposed new technology and development application tools
• Authored job aids, data sheets, functional and technical specifications, and end user documentation
• Member and presenter, The Hartford's eLearning User Group HELIX
• Software and system use included: Macromedia Dreamweaver, Flash MX, Fireworks, RoboHelp
• Captivate, Adobe Photoshop, Epiance Epiplex, Swishzone SwishMax, Articulate Studio, Microsoft Visio Project, Mercury Interactive ITG, Goldwave, Go to Meeting, Trivantis Lectora, Insurance Quoting Systems

Confidential

• Instructional designer, content architect and curriculum designer for an online university
• Design and development of instructor-led and e-Learning solutions in the areas of professional development, sales processes, and financial services products
• Introduced online course design models and development processes
• Converted over 200 hardcopy self-study courses into interactive online courseware
• Responsible for GUI template design and user acceptance testing
• Course and curriculum development consultant for field sales agencies and product teams
• Generated and facilitated innovative approaches to the development and delivery of training content in diverse formats i.e., Internet based Interest Centers , podcasting
• Researched, evaluated, and proposed development tools, budgets, and best practices

Confidential

• Managed training content legal compliance review processes
• Authored job aids, user documentation and marketing materials
• Founded and Chaired, Corporate Training Roundtable Committee
• Previous management, team leader, and team member roles with MassMutual Retirement Services 1997 - 2003: Sales Field Sales Offices technical help desk manager , Systems analyst, training, quality assurance testing usability analysis , E-commerce and Marketing Business owner and training support for four client focused Internet Intranet services as well as online financial service transaction and needs analysis systems
• Software and system use included: Adobe Photoshop Audition, Trivantis Lectora, Macromedia Captivate Fireworks Dreamweaver, Swishzone Swishmax , Vignette StoryServer, Sybase SQL, Mercury Interactive TestDirector, LoadRunner WinRunner, Microsoft Visual Basic, Visio Project , AICC/SCORM, Financial Analysis and Performance Applications